Logicworks, a cloud computing and managed hosting service provider in New York, has chosen the EM7 IT operations and cloud management platform from ScienceLogic Inc., Reston, Va., to provide its managed hosting customers with what the company calls “advanced monitoring options.”
According to Stephanie Tayengco, vice president of network operations for Logicworks, as companies adopt cloud computing and managed services, “the costs to properly monitor, analyze, and report on availability and performance become more challenging and more expensive.” Tayengco says EM7 will give Logicworks “a holistic view of performance across our entire hosting infrastructure and alert us to the most critical issues facing our clients.”
The Logicworks Network Response Team and Operations Center engineers will be the main users of ScienceLogic EM7, which will provide a 24/7 view into how they are providing services to end customers. EM7 will also automate the provisioning of monitoring services for the Logicworks infiniCloud public cloud offering as well as Logicworks’ private cloud and managed hosting services. Logicworks Managed Database Services for hosted Oracle, MySQL, and MS SQL Server will also be enhanced by ScienceLogic EM7, according to the company.
These management and automation capabilities will free up staff time for more strategic projects, including using EM7 to create an advanced server monitoring service and a more in-depth application monitoring offering for customers. In addition, the Logicworks Client Services Group will use EM7 to deliver customized, automated reports that detail service levels and usage trends to clients, helping them have better visibility into their cloud and hosting infrastructures at Logicworks.
