News & Articles
Hiring Techs: Top Strategies from The ASCII Group Community Members
Hiring technical staff made easier! The ASCII Group Community members share their proven strategies for effectiveness and scalability.
Content Filtering for Schools | Multi-Monitor Controls | Blocking Calendar Hackers and More
Hot Topics Trending on the Members-Only ASCII Group Forum September 2025 Trending Topics: Recommendations for a remote-control app that allows customer staff to access multiple monitors. Alert about a new […]
How Much Is My MSP Worth? A Straight-Talk Guide to Valuation
This guide breaks down the valuation basics, common misconceptions, and what you can do right now to strengthen your MSP’s worth, even if you’re not planning to sell anytime soon.
What Happens When a Client Gets Breached? An MSP’s Guide to Cyber Insurance Claims
We walk through what happens after a cyber incident, what insurance providers expect, and how MSPs can support clients throughout the claims process without overstepping their bounds.
Letter from the Executive Director: Let’s Blow Up the Death Star (Again)
Whether you’re in a cave on Dagobah or running a help desk in Dorchester, we’ve got the MSP playbook that can help you drive growth.
Pop Culture Meets IT: What MSPs Can Learn About Stellar Customer Service from Movies, TV, and Taylor Swift
Level up your customer service with lessons from The Avengers, Tay Tay, and “Schitt’s Creek.”
FREE DOWNLOAD: Ultimate Guide to Choosing the Best Operational and Delivery Strategy
This guide is designed to help you navigate three of the most important operational strategy decisions MSPs face today. With each comparison, you’ll find expanded insights, real-world pros and cons, and guidance. It will help you determine which model best supports your business objectives, client expectations, and service delivery capabilities.
9 Tips and Tricks to Write Great MSP Proposals
Master the art of MSP proposals with proven strategies for delivering clear, effective answers that attract clients.
How MSPs Can Build a Profitable Compliance Program
Hundreds of thousands of businesses are now targeted by compliance regulations. Here’s how MSPs can turn that into an opportunity.
From Soldier to Cyber Cowboy: NEXTGen IT’s Trevor Hardy Shares Lessons in Building an MSP That Lasts
A veteran-turned-MSP founder shares how grit, culture, and process helped his company grow and thrive in a competitive market.