Tigerpaw Software Inc., a developer of comprehensive business automation software for technology providers, has teamed up with RMM solutions provider LabTech to advance the integration between LabTech and Tigerpaw v14 and v15 professional services automation (PSA) platform.
The LabTech plug-in creates a relationship combining Tigerpaw’s business automation platform and LabTech’s RMM capabilities, including desktop management, network and server management, backup and storage, remote control, and security. The API synchronizes the flow of customer data in both directions between LabTech and Tigerpaw.
With Tigerpaw and LabTech, service providers have access to a closed-loop system that shares monitoring, alerts, metrics, ticketing, asset polling, invoicing, and reporting of data. In addition, Tigerpaw’s automated billing and payment-processing capabilities allow service providers to manage service agreements, from the creation of tickets to payment collection.
The LabTech API is now available to all Tigerpaw customers.†
