In a double dose of product enhancements issued on the same day, Dundee, Scotland-based LOGICnow and Pleasanton, California-based Zoho Corp. have updated key solutions in their IT management software portfolios.
The change in 2015 ChannelPro All-Star LOGICnow’s case is a new underlying software architecture for its MAX RemoteManagement RMM solution that’s designed to help MSPs provider faster, more effective service to their clients by enabling real-time device monitoring.
“We have made a tremendous investment to re-architect our software infrastructure to ultimately deliver real-time device communication at scale. This will help managed service providers drive more service revenue, close more sales and reduce customer churn,” said LOGICnow director of product marketing Damian Trzebunia in a prepared statement.
The new architecture dovetails neatly with MAX RemoteManagement’s LOGICcards predictive analytics feature, which draws on a deep pool of anonymous data from the millions of end points LOGICnow partners support to provide advance notice of potential technical issues and security leaks.
“LOGICcards applies machine learning and collective intelligence capabilities to this data to deliver actionable insights that help IT professionals make smarter decisions in highly automated fashion,” Trzebunia said in the previously cited press statement.
MAX RemoteManagement users interested in upgrading to the new real-time architecture can do so immediately by installing the latest device monitoring agent update. That software arrives just weeks after LOGICnow introduced MAX Risk Intelligence, a Web-based vulnerability scanning and risk assessment console, and acquired Lawrence, Kansas-based cloud-based Mac management software vendor Mac-MSP LLC.
As for Zoho, its news today was the release of OpManager Plus, a new addition to the company’s ManageEngine product family offering centralized access to multiple management functions—network monitoring, server monitoring, firewall management, network configuration management, IP address/switch port management, and bandwidth monitoring—that often require separate tools with separate interfaces. The bandwidth management feature is currently in beta form, but available with the rest of the solution.
“IT administrators hate using multiple products as they are expensive and difficult to maintain,” said Dev Anand, director of product management at ManageEngine in a press release. “The integration provided by OpManager Plus makes network management simpler and smarter and helps IT teams do everything from a single console. Integrated modules with a common database allow further data integration, helping admins find missing data and mitigate network issues in real time.” It also simplifies backups, upgrades, and other maintenance functions, Anand adds.
Pricing for OpManager Plus starts at $995 for a 25-seat bundle. The system is available for download now on the ManageEngine website.
