Cove Data Protection goes beyond traditional backup, delivering enhanced cyber resilience.

N-able partners using MSPAlliance’s Cyber Verify Program can quickly identify gaps, certify alignment with compliance requirements, and offer Compliance-as-a-Service solutions to their customers

“It’s about building trust through relationships and tailored content that addresses specific client challenges.”

Join ChannelPro’s traveling reporter Joel Zaidspiner at N-able Empower 2024.

N-able Cloud Commander is designed to streamline Microsoft cloud management for MSPs.

The event, which kicked off at 2 p.m. CST, was a hive of activity with attendees eager to dive into the transformative insights and innovations set to redefine the MSP landscape.

Burlington, Massachusetts – (live from Empower, Frisco) – N-able, Inc. (NYSE: NABL), a global software company helping IT services providers deliver remote monitoring and management, data protection as-a-service, and security solutions, […]

Program Offers Pathway for Auvik Product Integration with N-able’s Remote Monitoring and Management Platforms.

Group of trusted vendors offers a variety of third-party integrations and services to better serve customer needs.

New offering combines a security operations platform built for collaboration and transparency, with expert human oversight to protect organizations of any size with advanced, enterprise-grade security.

Cullen, a 30-year industry expert, unexpectedly died at the age of 66.

New features help untangle the present-day complexity of hybrid and cloud environments, users, and devices.

Company Deepens Integration with SentinelOne® with Launch of Attack Surface Management Solution to Boost MSP Endpoint Security Services Opportunity.

The Joint Cyber Defense Collaborative, an initiative of CISA, is working to advance cybersecurity and reduce supply chain risk for small and medium critical infrastructure entities through collaboration with RMM, MSP, and managed security service providers.

N-able, Inc. (NYSE: NABL), a global software company helping IT services providers deliver remote monitoring and management, data protection as a service, and security solutions, today announced that it has expanded the Continuity features in Cove Data Protection  with the introduction of Standby Image recovery in Microsoft Azure.

An optional add-on to the vendor’s SentinelOne-powered EDR solution, N-able Managed Endpoint Detection and Response provides 24/7/365 assistance from security analysts at SentinelOne’s security operations center.

Keeping the people you have is critical at a time when hiring new people is so hard. Here’s what works at N-able, according to Chief People Officer Kathleen Pai (pictured).

New and existing efforts discussed by Chief Customer Officer Kevin Bury (pictured) at the vendor’s Empower event are designed to ensure partners have successful relationships with N-able, success with N-able products, and successful businesses.

And they do mean everything. John Pagliuca and Mike Cullen (pictured left and right, respectively) are two of many at at N-able who believe that managing the cloud and managing hardware aren’t either/or propositions for MSPs.

Due early next year, Cloud Asset Manager will be initially designed to help technicians administer Microsoft Azure resources, track Azure-related spending, and eliminate “orphaned” Azure assets that their clients are paying for but no longer need.

Based on technology the company acquired last month, N-able Cloud User Hub provides multi-tenant tools for administering and securing Microsoft 365 accounts, users, and licenses.

Called N-sight RMM, the new offering adds enhanced automation capabilities to a tightly integrated combination of the vendor’s cloud-based RMM, PSA, and remote control solutions.

The deal adds automated support for Microsoft 365 and Azure Virtual Desktop to N-able’s capabilities at a time when SMBs are rapidly taking on-premises workloads online.

Chris Groot (pictured) is one of many executives working hard to get more MSPs thinking “backup” along with RMM, PSA, and security when they hear “N-able”.

Global MSP provider adds two positions to transform data protection as a service and accelerate cloud-first strategy

Building on its success, N-able Head Nerds welcome Mac Management Evangelist Charles Mangin, AKA @mac_mgmt_nerd on Twitter

The new functionality will be part of a larger plan to turn the vendor’s twin RMM solutions into unified platforms for administering physical, virtual, and cloud-based assets, according to CTO and Chief Product Officer Mike Adler (pictured).

The result for partners, the now independent, publicly-traded company says, will be increased investment in products and MSP success.

The former SolarWinds MSP will spin off from parent company SolarWinds to become an independent business entirely focused on managed service providers in a much-anticipated transaction under consideration since last August.

Global MSP provider adds CMO position to spearhead marketing activities and support expanded growth for partners

At the managed services software maker’s Empower partner conference today, execs including President John Pagliuca (pictured) outlined plans to add DNS filtering and endpoint analytics now and cloud management functionality later.

New positions bring extensive experience and knowledge to help fuel global partner success

With this integration, partners using N-able N-central and Microsoft Intune can now consolidate managed devices in the N-central dashboard for single-view efficiency

Global product technology leader joins N-able, bringing over 20 years of expertise across security and cloud

N-able (formerly SolarWinds MSP), the purpose-built partner for managed services providers (MSPs), today announced a collaboration with Read More

Gavin Garbutt (pictured left) and Derek Belair (pictured right) say Augmentt, their new company, is building a complete portfolio for profitably administering SaaS applications rather than the physical infrastructure that old school RMM tools support.

The vendor’s MSP N-central RMM system now integrates with the former LOGICnow’s BDR product, and LOGICnow’s RMM platform now interoperates with N-able’s MSP Anywhere remote control application.

Speaking at the company’s MAX 2016 partner event, leaders of the freshly minted managed services software maker including general manager John Pagliuca (pictured) took direct aim at partner concerns about discontinued products and price hikes.

The enhanced platform combines integrated remote access with comprehensive RMM service management to help MSPs deliver fast, efficient IT service.

The new solution links two of the company’s core managed service solutions.

MSP Anywhere cloud-based software allows managed service providers to deliver service and support to their customers’ computers and servers at any time, from anywhere.

The RMM platform provider acquired the MSP Manager cloud-based service management technology as part of its recent purchase of Capzure Technology.

The series of free webinars will offer exclusive advice on best practices for building a successful MSP business.

New N-central 9.4 platform and Help Desk Manager represent the first N-able offerings to adopt technology from SolarWinds’ solutions portfolio.

With the acquisition, SolarWinds can better address the IT management needs of companies with fewer than 100 employees.

The managed services platform provider combines new technology with “freemium” investments in its aim to help partners increase growth.

Industry Leader Announces the Company is “Ahead of Plan,” Reports Worldwide Partner Satisfaction, Growth and Competitive Gains are at a Record High

The RMM platform’s latest version includes the new Automation Manager as well as an integrated “MSP Technician Runbook.”

N-able’s hybrid licensing model and a-la-carte strategy allow MSPs to deliver services to a wide range of customers at all stages of IT maturity.

The customizable strategic RMM reporting tool gives MSPs instant insight into the IT infrastructures of their SMB customers.

N-central 8.2 is available immediately as on-premise or hosted and offers fully integrated RMM features and toolsets.

Free of charge and beginning in April, the international series of partner-led enablement seminars and trainings will focus on the technical and business aspects of managed IT services.

N-able’s N-central now includes NTR Cloud unattended remote control functionality as part of its overall service offering.

N-able and NetEnrich partners have free access to the research paper, titled “Countering Artificial Commoditization and Poor Pricing Practices in Managed Services.”

The MSP Technician Runbook is designed to provide detailed documentation to N-able’s partners, standardizing internal processes and enhancing the delivery of IT services.

The Get More business initiative will bring informative webinars to MSPs who want to learn how to automate simple and complex IT tasks while establishing a remote operations center.

N-central 8.1 offers VMware remote management capabilities and Android device compatibility.

Ideal for MSPs and IT departments, N-central provides remote monitoring and management capabilities for your SMB customers.

The downloadable digital binder includes flysheets, PowerPoint presentations, and email teasers. The RMM solutions provider values its binder at $2,500.

For a limited time, N-able is offering a no-cost, no-obligation offering of N-Central Essentials to Ingram Micro partners in North America.

The remote monitoring company’s N-central 8 platform will now be made available to International Business Products Inc. buying group members.

Policy Manager can help MSPs automate the management of group policy objects (GPOs), as well as comparing and exporting GPO settings in a variety of formats.

Configurable remote anti-spam management solution protects against spam and viruses at the client site, in the NOC, and in the cloud. And you can try it for 15 days–free.

The platform features a new look and feel, mobile user interface, new scripting workflow, and greater support, plus free upgrades are available for existing partners that qualify.

The remote network solutions provider says its new Independent Community Bankers of America membership provides it with “additional visibility” in the banking and finance verticals.

According to the company, the next-generation managed services platform also offers improved remote control and PSA support.

The partner enablement events will take place in North America, Australia, New Zealand, and South Africa.

The disk-based backup solution expands the company’s N-central managed services platform. It is designed to enable incremental backups.

CA’s Windows-based ARCserve D2D solution will be marketed to N-able’s network of MSPs. It will bundle the disk-to-disk remote backup technology with its flagship N-central remote network and systems management platform.

Developer makes the announcement during CompTIA Breakaway 2010. N-compass 3.1 adds support for the Microsoft SQL Server 2005 and 2008 databases and reporting platforms.

The partnership allows N-able MSPs to expand their service portfolios with a new network operations center and help desk offerings.

The password management tool for Windows enables IT administrators to work with all IT account passwords from a single, centralized console.

The combination of N-central 7.0 software and hands-on training enables MSPs to maximize sales by mastering new customer acquisition, says the company.

Company says its N-central 7.0 technology and related programs represent a $75 million investment to “stimulate the rapid adoption of managed services worldwide.”

Company plans to accelerate global market adoption of managed services and fuel MSP partner growth and profitability by offering software “freemiums” and programs valued at more than $75 million.

Helps MSPs and IT pros respond to retailers’ demand for improved remote manageability and service efficiency.

Solution providers can now offer remote IT management services based on synchronized features between the two companies.

New training program offers a free, step-by-step guide to establishing a managed services practice.

New solution makes it easier for MSPs and other IT professionals to deliver on-demand technical support.

New functionality is the hallmark of the latest releases of N-central remote IT service delivery and N-compass reporting software.

Discover the importance of Identity and Access Management (IAM) in strengthening cybersecurity and protecting sensitive data.

Transform your customer support with AI-powered tools—boost efficiency, slash costs, and deliver lightning-fast responses that keep clients coming back for more.

Looking for this week’s significant news headlines, industry research, and partner program announcements for small and midsized MSPs? Read on for more.

Learn about the impact and benefits of major career moves in the managed IT industry.

Get insights on the significant acquisition of CompTIA by H.I.G. Capital and Thoma Bravo and its impact on the channel.

Breaking channel news! Stay informed and ahead of the curve with trends, industry insights, and partner program announcements.

Bringing you the latest and greatest news that the IT channel has to offer.

Stay competitive in the dynamic MSP and IT landscape with our news roundup of the latest channel announcements for Aug. 12-16.

Explore this M&A deal’s impact on global cybersecurity capabilities and how the partnership benefits IT services providers.

Free 60-minute interactive online session focuses on preparing MSPs to be disaster-ready.

CompTia’s CCF 2024 event is a wrap, and it was three-days of announcements, panel discussions, workshops, and peer networking. There was cake, too.

45% year over year growth in annual recurring revenue fueled by expanding suite of network, Wi-Fi and SaaS monitoring and management products.

VANCOUVER, CA – Produce8, a leading digital work analytics platform that helps teams understand how they leverage their technology and time, today announced that Marco La Vecchia has joined the company as […]

It’s mission-critical to keep your team engaged and productive in today’s remote/hybrid world.

A stellar lineup of presenters offered advice, best practices and pathways to mastering unparalleled service.

When harnessed effectively, tension can be a powerful tool for driving innovation, fostering creativity, and improving decision-making.

The Dec. 6 virtual summit will feature networking and informational sessions designed to help IT services providers build a roadmap to success.

Security updates from Acronis, Sophos, Huntress, and others, hardware updates from HP, Zyxel, and ViewSonic, and a new post-graduate degree for people determined to be unemployable are among the many recent stories we’ve just now gotten to.

New resources from IT By Design, new PCs and printers from HP, Google Workspace protection from Blackpoint Cyber, and a 104-year-old woman who makes the rest of us look like wimps are among the many stories we should have told you about earlier.

The MSP and event organizer is launching several new offerings designed to support the tech services industry.

By motivating technicians and utilizing time tracking tools, MSPs can unlock the door to increased productivity and growth.

How fast you can respond and recover from an incident will differentiate security-minded MSPs from the competition.

AI from Microsoft, passwordless SASE from Cytracom, mobile security from Bitdefender, and an illustration from Maryland of the consequences of being careless about DNS renewals are but a few of the stories we’ve finally gotten around to for you.

AI a-plenty from Google and Microsoft, SASE from Barracuda, a new cybersecurity strategy veep for CyberFOX, and a ban on barking dogs in the least likely place for one are among the stories we took our sweet time bringing you this week.

At last week’s ChannelPro SMB Forum in Chicago, SaaS Alerts discusses additional RMM support for Unify and an upcoming configuration module for its cybersecurity platform.

The new feature is part of longer-term plans to turn a tool for deploying and managing Microsoft Azure, Azure Virtual Desktop, and Windows 365 into a holistic management platform for the entire Microsoft cloud, including Microsoft 365.

Follow these three tips to keep your MSP business, and your customers, revved up for success.

The alliance, the latest in a series for Pax8 over the last year involving security vendors, is designed to give MSPs an additional option in a crucial market segment.

Introduced just 72 days after ChatGPT’s debut, a new integration between the OpenAI technology on one side and both ConnectWise Automate and ConnectWise RMM on the other aims to help technicians automate ticket resolution processes faster.

Managed service providers who include an automated SaaS security solution in their stack can better protect customers without adding more management time.

Security Manager, the born-in-the-cloud vendor’s latest product, reflects a growing realization that while managing an SMB’s cloud applications is a big job, securing them can be an overwhelming one.

The recently introduced update is designed to help managers get disaffected employees re-engaged, according to IT By Design CEO Sunny Kaila (pictured).

Ameer Karim (pictured right) and other executives discussed those plans, a slew of additions to the ConnectWise security portfolio, and the company’s ambitious vision for its next-generation Asio platform during this week’s IT Nation Connect event in Orlando.

Announced at the vendor’s IT Nation Connect conference alongside a joint tech apprenticeship program with CompTIA, the pact gives MSPs access to Arrow’s quoting, procurement, billing, and other services from directly inside the ConnectWise platform.

Security goodies from SkyKick, Fortinet, Zyxel, Kaspersky, and Trend Micro, new CEOs for Auvik and Axcient, and the world’s most concise and transparent job listing are among the stories we’re belatedly bringing your attention.

Managed services providers are answering the call to help their clients economically improve their threat defense with cloud-first backup and recovery.

Wow, channel pros, you don’t look a day over 39! Just like last year. And the year before that, come to think of it.

The dual transactions are designed to extend the reach of Auvik’s flagship network management solution beyond the traditional firewall into what the company calls “the last mile” of the network: SaaS applications and endpoints.

Erick and Rich discuss N-able’s “manage everything” approach to the rise of cloud computing, the increasingly expansive security stack at Microsoft, and a shameful example of exaggerating how much fish you caught.

Don’t know what this episode title refers to? Look it up in the FM. And for your listening pleasure while you do so, tune in to this week’s show, in which Matt, Rich, and guest host Lori Hardtke, of ByteWize, discuss all the news from N-able’s Empower partner conference, Kaseya buying ConnectBooster, and ChannelPro’s All-Star award list for 2022.

The long-rumored transaction positions Kaseya to help users of its IT Complete platform automate invoice collection and payment processing, the company says.

New apps from Salesforce, Slack, and NetSuite, an EDR update from Kaspersky, a new title for N-able’s Mike Cullen, and a Happy Meal for grown-ups (toy and all) are among the stories we waited and waited and waited to tell you about until just now.

The security vendor now has an integration plug-in for Kaseya’s VSA remote monitoring and management platform as well. Both offerings are part of broader efforts to expand a rapidly growing MSP channel.

The new features are designed to help channel pros who support Microsoft Azure environments streamline administrative processes and tighten role-based controls.

Cloud goodies from Dell, partner program updates from GoTo and Kaspersky, a new marketing exec for NinjaOne, and a big promotion for one of our robot overlords are among the stories we waited until just before the weekend to bring your way.

The JumpCloud Multi-Tenant Portal, which is included in a new version of the vendor’s core platform specifically tailored to MSP workflows, is available now. JumpCloud Password Manager is available as well through an early access program.

Erick and Rich discuss the strategic significance of ConnectWise getting into payments processing, the importance of factoring truly complete service delivery costs into your rates, and a Florida alligator rudely evicted from what was supposed to be its home.

Erick and Rich take a look at the surprisingly resilient M&A landscape for MSPs, discuss strategies for insulating yourself from supply chain woes, and marvel at the record-setting 69 fast food restaurants recently visited in 24 hours by two chefs in New York.

Cheerios or starvation? If you’re a breakfast cereal fan, that may not be an easy question. Don’t think it through, though, until you’ve joined Matt, Rich, and returning guest host Antwine Jackson, of Enitech Solutions, as they discuss Kaseya’s new auto-renewal policy, N-able’s new cloud management system, Huntress’s new managed EDR service, and Ingram Micro’s new membership program for ambitious cloud partners, not to mention how, when, and why to fire clients.

Erick and Rich chew over N-able’s jump into cloud management, why having good data in tightly integrated business apps is the only way to make confident decisions about your company, and a wedding-saving emergency intervention by a Boston cop.

You know what they say in New Hampshire. Live free or die! Or maybe try the skiing and visit the beaches instead. It’s a lovely place. But before you go, please join Matt, Rich, and returning guest host Randolph Carnegie, of Ken-Kor Consulting, as they discuss Augmentt’s new security alerting functionality, the latest winner of the Cecilia Galvin Scholarship, and the results of this year’s Readers’ Choice Awards—live from CompTIA’s ChannelCon event!

IT By Design’s fourth annual conference opens by announcing new partnerships with N-able and Vijilan Security.

The new alliance adds two Nord solutions, NordLayer and NordPass, to the cloud distributor’s growing lineup of security solutions.

If you love ice cream as much as we love ice cream it won’t surprise you that ice cream loves ice cream too.

Erick and Rich discuss N-able’s new solution bundle for emerging MSPs, the awesome employee training tool you already have but don’t use (hint: it’s LinkedIn), and a guy who loves pizza SO much he nearly climbed into an oven to get some.

Why does so much nautical terminology sound vaguely naughty? While we ponder that vital topic, please enjoy this week’s ChannelPro Weekly, in which Matt, Rich, and guest host/MSP consultant extraordinaire Manuel Palachuk, of Manuel Palachuk International, discuss N-able buying a cloud management vendor, Augmentt offering free cloud management tools, and Acronis integrating with Splashtop.

Happy (belated) 4th! Erick and Rich mark the occasion by discussing why N-able bought a cloud management vendor, why now’s a good time to focus on the bottom line as well as revenue, and why there’s something fishy about a 95-0 soccer score.

The new functionality, which is available immediately to Acronis users free of charge, lets technicians take control of endpoints in need of troubleshooting or support directly from inside the Cyber Protect Cloud console.

Called the Cooper Intelligence Engine, the new “utilization technology” spotlights product features that MSPs are paying for but not using. The new RMM edition will be the first to support networking gear, IoT devices, and cloud apps on top of PCs and servers.

After hitting a milestone of 500 MSP partners, Gradient MSP is keeping the pedal to the metal with its integration program, service plan, and community outreach.

A deal with insurance broker SeedPod Cyber lets users of Augmentt’s Discover and Secure products help clients receive up to 40% off on cyber insurance coverage at a time when pricing on such policies is skyrocketing.

The new release comes shortly after the pending acquisition of Datto by Kaseya turned Ninja into a member of the “core four” software makers for MSPs, according to recently hired Chief Channel Advisor Adam Slutskin (pictured).

They’re our latest bumper crop of cool new names to know in cloud computing, IT management, security, and BDR.

New technologies from Dell Technologies, security software from Microsoft, Chromebooks from HP, and a graduating class with dozens of twins and triplets that somehow didn’t set a record are among the stories we’ve just now gotten around to.

Ransomware just struck your client. Our suggestion? Do NOT place your first call to Ghostbusters. To find out who you should call, listen to this week’s episode, in which Matt, Rich, and guest host Ben Pearce, of ACP Technologies, discuss the news from the 2022 Robin Robins IT Sales and Marketing Boot Camp event, the new incident response service from ConnectWise, and the secrets to generating big financial results with small managed services teams.

In a conversation with ChannelPro, and each other, three experienced Datto partners share their hopes and fears for the future, and explain why they’ll be sticking with the tools they use today until they see a reason to change course.

Research from N-able finds that a vast majority (90%) of MSPs in the U.S. and Europe suffered a cyberattack in the last 18 months.

The blockbuster deal, which combines two of the leading names in software and services for MSPs, “will help our greatly appreciated customers reach new levels of success,” according to Kaseya CEO Fred Voccola (pictured).

HP buying Poly, Intel shipping GPUs, record low tech unemployment numbers courtesy of CompTIA, and proof that NOTHING gets between some people and their morning coffee are among the stories we waited until just before the weekend to bring you.

Businesses need MSPs today more than ever to normalize and secure operations in a hybrid environment and keep business moving forward together.

ANNAPOLIS, MARYLAND/ Channel Program, which recently launched a rapidly growing social and media platform purpose-built to unify the IT Channel industry, announced it will co-host a history-making virtual event on March 28, 2022, at 1:00 PM EDT.

Five exhibitors at ChannelPro’s first conference of the year—Axcient, Dark Cubed, Gradient MSP, Kaseya, and Quickpass—all have cross-product or cross-vendor data sharing on their near-term product roadmaps.

Shiny new devices from Apple, a big cybersecurity acquisition by Google, a new Ryzen Threadripper from AMD, and the world’s latest weird and unexpected hazard (giant flying spiders from Japan) are among the stories we waited until just now to bring you.

The recently introduced enhancements are the latest changes to a product family designed for a new generation of cloud-oriented MSPs.

It’s dangerous out there, ma. Always use toofah. If you don’t believe me, take it from Matt, Rich and returning guest host Lawrence Cruciana, of Corporate Information Technologies. They and this week’s interview guest—Grayson Milbourne, security intelligence director at Webroot—have plenty to say about ransomware-as-a-service, Log4j threats, and a bunch of other reasons why none of us can have too much toofah these days.

A new feature called Cloud AutoVerify, available now at no additional cost, automatically confirms the integrity and recoverability of backup files and allows users to deploy test versions of virtualized failover environments.

Those of you resisting the switch from a hardware-focused managed services model to the cloud-first model of the future, at least, are the biggest threat to the vendor’s continued growth, according to execs like Joseph Landes (pictured).

Called Synthesize, the free platform and partner program is designed to inspire makers of as-a-service solutions to forge connections with Billable, Gradient’s recurring revenue billing reconciliation solution.

If you thought your customers have bigger threats to worry about these days than ladders, you’ll be thinking again by the end of this episode featuring Matt, Rich, and their returning guest host, certified ethical hacker and MSP Michael Cocanower. You’ll also hear their thoughts about the latest revisions to Dell’s partner program, the new security executives at ConnectWise and NinjaOne, the latest developments in ransomware as a service, and the latest headaches associated with cyber insurance.

Now named GoTo, the company has ambitious plans to market a simplified portfolio of integrated remote management and unified communications solutions through a dramatically expanded set of partners, including MSPs.

The vendor’s SKOUT Managed XDR service now draws on functionality and telemetry from Barracuda Email Protection and SentinelOne’s EDR solution, which in turn now integrates with Barracuda RMM.

A program of Goodwill Industries of East Texas, the academy offers hands-on MSP training plus myriad skills and certification courses to help participants overcome barriers to employment.

The deal will both arm Datto to enhance the threat detection and response capabilities of its RMM solution and give MSPs more ways to protect and collect revenue from customers, according to CEO Tim Weller.

Updates from Rubrik and Keeper Security, promotions at N-able, a field sales system from Ford (yes, that Ford) and Salesforce, and camel beauty pageant contestants with no respect for rules are among the many stories we waited until now to tell you about.

BDR from AWS, Azure security from Fortinet, Microsoft 365 subscription management from HP, and a new world record for jumping over cars on a pogo stick from “”Ty-so-Fly”” Phillips (pictured) are but a few of the stories we finally have coming your way.

Called Billable, the new tool is designed to make collecting monthly usage data from multiple vendors and exporting it to a PSA solution simpler for busy MSPs.

Ignite news from Microsoft, security news from Kaspersky, VoIP news from Ooma, and random news involving tied elections and golf ball eating gators are among the many items we leave you with as you head towards the end of daylight saving time.

The new functionality automatically classifies, prioritizes, and routes tickets, and can also resolve mundane tasks like password resets and onboarding new users on its own.

The name change is the latest manifestation of the vendor’s ongoing effort to move past RMM software alone toward offering a complete and integrated managed services toolset.

Valuation, ownership model, financial benchmarks, recurring revenue, and customer retention are among the factors MSPs must pay attention to when selling their business.

CMO Mike Puglia (pictured) discussed those and other product plans at the vendor’s ConnectIT event this morning.

The ChannelPro SMB Forum Mid-Atlantic gathered MSPs, IT consultants, VARs, and integrators to discuss business strategies and technology trends for a changing workplace.

Currently in beta testing, Ninja Ticketing is designed to boost MSP efficiency by providing seamlessly integrated RMM and service ticket functionality through a single administrative console.

Available now in the U.S. and Canada at monthly, per-terabyte rates, the new system is designed to help MSPs protect data and workloads hosted in Microsoft’s vast and rapidly growing public cloud environment.

Home security tools from Palo Alto, Kaspersky, and iDrive, a slender new laptop from Samsung, and a cat definitely NOT suited to apartment living are just a few of the stories we’re now at long last bringing your way.

Technology partnership with N-able delivers a simplified security ecosystem for MSPs and SMBs

The ChannelPro SMB Forum New England gathered MSPs, IT consultants, VARs, and integrators to discuss business strategies and technology trends for a changing workplace.

Called Team GPS, the new solution is designed to help channel pros better manage critical tasks like formulating business plans, monitoring customer satisfaction, and conducting employee performance reviews.

Don’t settle for the small fries, people. Real entrepreneurs, like this week’s guest host, Sitima Fowler of Iconic IT, put in the work to enjoy a large fries lifestyle. You’ll hear all about it on this week’s show, too, along with what she, Matt, and Rich have to say about Ingram Micro’s cloud revenue management tool, Pulseway’s automated self-serve client portal, best practices for social media marketing, and building profitable cloud service bundles.

The new functionality “reads” incoming tickets and then automatically handles mundane tasks like password resets and onboarding new users. It’s also representative of how Atera plans to invest the $102 million of investment capital it’s raised in the last year.

Two acquisitions announced earlier this month are both designed to help the company provide a more complete view of threat activity by consolidating and cross-referencing input from a wider range of data sources.

Want to name some chickens? Here’s your chance, along with an equally enticing opportunity to hear what Matt, Rich, and guest host Eric Long, of TeraCloud, have to say about the new National Society of IT Service Providers and its mission to shape forthcoming MSP regulations, N-able going solo and public, and metrics that matter for IT business owners.

The vendor’s recent release of an RMM solution and forthcoming reseller partner program get it closer to its ultimate goal of selling an integrated product suite both to MSPs and through them to end users.

Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more.

Aliens, we hope, come in peace. Cyberinsurance providers? Harder to say, but Matt, Rich, and returning guest host Luis Alvarez, of Alvarez Technology Group, do get plenty of insightful answers to other questions this week from interview guest and cyberinsurance expert Joseph Brunsman, of Brunsman Advisory Group.

Microsoft’s latest version of Windows, HPE’s latest additions to GreenLake, N-able’s latest partner program enhancement, and the latest reason to go treasure hunting in thrift stores are all among the stories we’re bringing you just in time for the weekend.

New partner specializations from Microsoft, a new kind of processor from Intel, a new all-in-one IT management tool from Sherweb, and a new dining suggestion for Jeff Bezos from friends on the interwebs are among the stories we’ve just gotten to now.

Gosh, puffins are cute. Who doesn’t love a bird in a tuxedo? Or are we thinking of penguins? What’s the difference, anyway? Never mind, we don’t have time for that, because there are way too many other topics for Matt and Rich to discuss on this week’s show with guest host Rob Boles, of managed security service provider BLOKWORX.

Speaking at ChannelPro’s SMB Forum last week, business development VP Rob Rae (pictured) said the respect MSPs have earned in the last year keeping SMBs afloat provides an opening for selling security, continuity, and other much needed services.

Product previews from Apple WWDC, a new name for Windows Virtual Desktop, new virtual data protection software from Datto, and a new safety device for “”smartphone zombies”” are all among this week’s better-late-than-never news updates.

ConnectMeVoice, GreenLink Networks, ThreatLocker, US Signal, and Zomentum share sneak peeks at forthcoming news.

Erick and Rich discuss N-able’s product plans, the importance of thinking big about new opportunities in today’s changed IT landscape, and a handy new invention for people prone to walking into walls while gazing at their smartphone.

The recently launched startup reports particularly strong interest in its products among two channel segments that see big promise in the budding market for SaaS management services.

Available free of charge, the “data hygiene” system will eventually serve as the cornerstone of a larger data intelligence platform designed to help MSPs make smarter, more informed business decisions.

Haven’t heard of them before? You’ll thank us for introducing you.

A smart print service from HP, svelte laptops from Samsung, megabucks for Proofpoint, and the mother of all Blockbuster late return penalties are among the many stories we took our sweet time telling you about this week.

iGoodies from Apple, provisioning help from HP, management tools from Ivanti, and a first-time paraglider’s unusual strategy for getting over his fear of flying are among the stories we just barely got you before the weekend.

The live, full-day event focused on business-building strategies to take advantage of the latest trends in cloud and managed services.

Augmentt is a SaaS management and optimization platform designed for MSPs.

During a partner event today aimed at separating fact about the headline-grabbing breach from fiction, the managed services software maker confirmed that its RMM products are unaffected and outlined steps it’s taken to tighten product security.

Called Unified Remote Monitoring and Management, the new technology is designed to let MSPs handle server, PC, smartphone, tablet, network, IoT, cloud management, and more through a single interface.

Multi-cloud identity management vendor Zerotek is one of two SaaS administration companies founded by a pioneer of RMM software this year.

All three products are the latest manifestation of the company’s transition from storage hardware maker to cloud-first data management vendor.

The vendor’s new SkyKick Cloud Manager product is designed to provide a comprehensive platform for automating administrative tasks that would otherwise require dozens of clicks or deep scripting skills to execute.

Looking for the SaaS app no business can resist? Matt, Rich, and guest host Sitima Fowler, of MSP Iconic IT, have it for you.

Provided at no extra cost, the new functionality turns Cloud Optix into an unusual hybrid mix of security system and remote management tool.

Wondering how dangerous the cybersecurity landscape is lately? Don’t count malware variants. Count hoodie sales. After all, hackers wear hoodies, so more hoodies means more hackers. It’s simple! Just ask Matt, Rich, and guest host Rory Sanchez, CEO of True Digital Security, who also have thoughts on Kaseya’s new phishing defense solution and pending IPO, RocketCyber’s new managed SOC service, and a new cloud management vendor from the founders of N-able.

Erick and Rich examine the new venture by the founders of RMM pioneer N-able, explain why you should ensure all of your employees understand all of your customer touch points, and discuss a guy who has your coronavirus record for longest time between haircuts beat by 80 years.

The vendor’s board of directors has authorized corporate management to evaluate turning the SolarWinds MSP business unit into an independent, publicly traded company in a deal that could be completed as soon as the first quarter of 2021.

Waterloo, Ontario, Canada – December 3, 2019 – IoTSSA, the Internet of Things Security Services Association, announced today the hire of Robin Miller as the organization’s new Director of Channel. A 16-year industry veteran, she brings a wealth of partner-focused experience and channel expertise to the position.

Channel Leader and MSP Educator Mike Byrne Joins Security Innovator as Director of Community

Announced at a time of accelerating vendor consolidation, the $1.6 billion deal adds a major security and backup player to a portfolio of holdings that already included Continuum, SolarWinds, and Bomgar, as well as a minority stake in McAfee.

In a keynote at this year’s Community Live partner event, CEO Mark Cattini (pictured) argued that the productivity Autotask’s integrated software suite makes possible frees up time MSPs can use to re-invent themselves as digital technology strategists.

The new release also adds hover-over status icons to pop up menus for improved dashboard visibility.

Kaseya’s complete identity and access management suite helps MSPs safeguard their businesses, while also enabling a Security as a Service offering to help MSPs grow their bottom line

But NOT a merger with SolarWinds MSP, according to Michael George (pictured), who in an interview with ChannelPro this morning addressed the questions Continuum’s partners most want answered.

The deal transfers ownership of the managed services software maker from private equity firm Summit Partners to the same investment firm that owns SolarWinds, and with it Continuum competitor SolarWinds MSP.

Users of the managed service software vendor’s cloud-based RMM platform can now offer remote assistance to Mac users just as they do to users of Windows PCs.

The new system, which is designed to help MSPs switch from competing products to Kaseya’s Business Management Solution, is one of several product roadmap milestones announced at the vendor’s European partner event.

Integrating solutions from the former LOGICnow and SolarWinds N-able portfolios is a prominent part of release plans disclosed by product executives like Steve Rodda (pictured) that also include the introduction of new anti-ransomware and site monitoring capabilities.

The news comes one week after the managed services software maker introduced a new unified product family combining assets from its Solarwinds N-able and LOGICnow units.

The announcement comes as the managed services software vendor officially retires its N-able and LOGICnow brands.

Scheduled for the end of October, the departure will occur nearly five months after SolarWinds acquired LOGICnow, where Forbes was general manager, and is one element of a larger boardroom shakeup.

Named Autotask Endpoint Backup, the system is the latest step in a long-term campaign to construct an end-to-end suite of tightly integrated and heavily automated managed services solutions.

The annual awards highlight the vendors, distributors, and professional organizations whose solutions, services, or programs best fit the requirements of SMBs and the channel pros who serve them.

A major update, the new release includes functionality for managing hybrid clouds and next-generation network devices.

Alistair Forbes, formerly general manager of LOGICnow and now managing director of SolarWinds MSP, says that the latter company’s scale, geographic reach, and product breadth spell good news for MSPs.

SolarWinds N-able and LOGICnow combine to establish SolarWinds MSP.

Members can offload some or all of their help desk and proactive monitoring needs to TUC and pocket a portion of the recurring fees it charges.

The new offering includes integrations between APC by Schneider Electric hardware and RMM solutions from four leading vendors.

Named Kaseya VSA 9.3, the new system features extensive automation, technician productivity, and scalability enhancements.

Quietly put into general availability last month, the new solution gives technicians access to comprehensive device, management, and service delivery information through one console with a single sign-on.

The cloud-based system is priced at $25 per seat, or nothing for one year if you’re migrating from a competing platform.

The portal is a gateway that enables MSP partners to access and use information and tools to help maximize profits.

Channel pros debated building their own cloud and user-based managed service pricing, while LabTech Software celebrated its good fortune on the heels of this summer’s RMM mergers and acquisitions.

Lenovo produces new ThinkServer tower servers with SMBs and MSPs in mind.

Level Platforms’ Managed Workplace RMM tool will be added to AVG CloudCare, a free, cloud-based administrative platform for deploying and managing AVG anti-virus.

They tried the rest and picked the best! Find out who channel pros say are the top names in everything from cloud computing to tablet computers.

Shockey Monkey Reloaded includes a brandable web portal, support board, customer relationship management, project management, and other important features for IT service providers.

The latest version of CA ARCserve includes a new licensing program and a new pricing option, as well as integration with Nimsoft and Kaseya.

Ingram Micro partners now have access to N-able Technologies’ N-central remote management and monitoring (RMM) platform, Symantec’s SEP.cloud, and Trend Micro’s Worry-Free Business Security Services.

The new release, Tigerpaw 11R2, adds password security, service order templates, and upgraded payment processing.

Strategic alliances with software developers N-Able and Level Platforms enable MSPs to include uninterruptible power supplies in their managed systems.

The top RMM vendors are taking a proactive approach to cloud computing, and are helping their MSP partners get on board in a variety of ways. By Rich Freeman

Conference focuses on tips and ideas to better manage an IT service business.

Major MSP event will be held at The Venetian in Las Vegas Nov. 12-13. The show’s keynote will be delivered by Jane Boulware, general manager for the Windows client division of Microsoft.

Competition just got a little stiffer. Staples Network Services by Thrive, a relatively new division within the Staples franchise, is offering managed services to SMBs. By Cecilia Galvin