Kaseya kicked off 2025 with a wave of noteworthy changes to its solution set. For MSPs, these updates mean greater efficiency, stronger defenses, and a fully integrated IT management experience.

Welcome to the Datto, a Kaseya Company Resource Page! At Datto, we believe there is no limit to what small to medium size businesses can achieve with the right technology […]

ChannelPro event attendees recognized Kaseya’s leadership in multiple categories.

ChannelPro event attendees celebrate Kaseya’s leadership in innovation across multiple categories.

Leadership shakeups, bold acquisitions, and groundbreaking launches — this week’s channel headlines prove the tech industry isn’t slowing.

Voccola shares more on the company’s innovative solutions, like Kaseya 365 User, and the impact of its acquisition of SaaS Alerts.

Looking for this week’s significant news headlines, industry research, and partner program announcements for small and midsized MSPs? Read on for more.

Ready for more tech news, industry insights, and partner program announcements? Get a quick look at all the headlines.

In this exclusive interview, Kaseya CEO Fred Voccola reveals bold predictions for the future of MSPs, from AI-powered transformations to essential strategies for thriving in a fiercely competitive IT landscape.

Priced at $2.79 per user per month, ‘Kaseya User’ delivers advanced security at an affordable price.

Ranjan Singh, chief product officer at Kaseya, walks us through the value proposition of Kaseya 365 and how it can make MSPs significantly more profitable.

Kaseya’s leadership shares insights on channel partnerships and the company’s promise to simplify processes and reduce costs.

The new offering is purpose-built for emerging MSPS with one to five employees.

Join ChannelPro’s traveling reporter Joel Zaidspiner at Kaseya Connect 2024 in Las Vegas.

Hear from MSP peers on the launch of the new Kaseya 365 program — designed to provide a crucial package of tech services at an affordable monthly price.

Groundbreaking new offering, and Kaseya’s Partner First Program, launched at Kaseya’s Connect Global conference.

Kaseya Help Desk Services “Takes on” Tickets, Powered Services Pro Launches Marketing Blueprint, and Vonahi Security Scores 9 Badges for vPenTest.

If you missed Kaseya DattoCon earlier this month, it’s not too late to hear from some of the key vendors. Listen to the latest set of show floor interviews.

In a conversation with ChannelPro, Fred Voccola (pictured) said Datto partners are now better off in meaningful ways than before the mammoth deal, despite billing problems and complaints about support.

CEO Fred Voccola (pictured) discussed the free bots Kaseya will soon add to its RMM, PSA, and other solutions, plus a flexible payments plan for its backup solutions and a PCI compliance offering, during the vendor’s 2023 DattoCon partner event in Miami.

The Cyber Insurance Fast Track Program provides discounted coverage for Cysurance-certified Kaseya solutions.

At Kaseya Connect in Las Vegas, Joel Zaidspiner catches up with CyberQP, Cyberleaf, and Retriever.

The Cyber Insurance Fast Track Program, in particular, will allow MSPs who use Kaseya’s complete security stack—and their clients—to get $1.5 million of cyberinsurance coverage in minutes without any questionnaires to complete, according to CEO Fred Voccola (pictured).

audIT’s solution is the first component of what will eventually be a sales automation suite overseen by audIT CEO Frank DeBenedetto (pictured).

Announced during the vendor’s Kaseya Connect Global event today, the deal aims to turn penetration testing from a costly, time-consuming process few MSPs can afford to do more than annually into a regularly performed part of sound cyber hygiene.

As a result, says CEO Fred Voccola (pictured), rather than announcing layoffs like many other tech companies, Kaseya plans to continue investing billions this year in its products and partners.

The unified Kaseya and Datto partner program officially introduced this week joins further past, present, and future investments in partners, according to Kaseya EVP of Channel Dan Tomaszewski (pictured).

Members of the Kaseya + Datto Global Partner Program, which is based on Datto’s earlier stand-alone program, can qualify for four tiers based on combined annual spending across both companies’ portfolios.

The new functionality warns users of the RMM solution, which was struck by a sophisticated attack last summer, of anomalous activity signaling a potential breach.

The long-rumored transaction positions Kaseya to help users of its IT Complete platform automate invoice collection and payment processing, the company says.

A unified account management team, partner program, and billing process are slated to be fully in place by early next year, according to CFO Kathy Wagner (pictured).

The company plans to dramatically increase the size of its newly merged product development, account management, technical support, and business development teams, according to CEO Fred Voccola (pictured).

Under new rules in effect immediately, the managed services vendor will no longer automatically renew one-year subscriptions for three years.

The ever-wandering Joel Zaidspiner speaks with Evo Security, JumpCloud, and TitanHQ.

It’s official. Datto is now a subsidiary of Kaseya that, according to its new ownership, will continue to sell its current catalog of solutions under its current brand name.

In a keynote at Kaseya’s Connect IT event and conversation with ChannelPro today, Fred Voccola (pictured) said Datto partners will have access to all the same solutions after its pending acquisition closes, but with more integrations and lower prices.

Called the Cooper Intelligence Engine, the new “utilization technology” spotlights product features that MSPs are paying for but not using. The new RMM edition will be the first to support networking gear, IoT devices, and cloud apps on top of PCs and servers.

Fred Voccola addressed partner concerns about the Datto acquisition and previewed an upcoming AI engine for Kaseya IT Complete in a Q&A with Robin Robins.

In a conversation with ChannelPro, and each other, three experienced Datto partners share their hopes and fears for the future, and explain why they’ll be sticking with the tools they use today until they see a reason to change course.

Days after the world learned that one of the top names in MSP solutions is buying another, Kaseya CEO Fred Voccola (pictured) spoke with ChannelPro about what the future holds for Datto’s products, people, prices, culture, support, and channel-only sales model.

The blockbuster deal, which combines two of the leading names in software and services for MSPs, “will help our greatly appreciated customers reach new levels of success,” according to Kaseya CEO Fred Voccola (pictured).

A major new upgrade named Compliance Manager GRC aims to turn an auditing and validation tool for a defined set of regulatory mandates into a more complete and flexible governance, risk, and compliance platform.

Join Joel Zaidspiner as he checks in from Kaseya’s latest Connect IT event with Addigy, Blackpoint Cyber, Invysta Technology Group, Joe’s Datacenter, and PC Matic

With the VSA ransomware incident behind it, the company is spending heavily on additional penetration testing and best practices endorsed by Jason Manar (pictured), its new chief information security officer.

CMO Mike Puglia (pictured) discussed those and other product plans at the vendor’s ConnectIT event this morning.

Speaking at the vendor’s ConnectIT event today, CEO Fred Voccola (pictured) said Kaseya let users down by failing to prevent attackers from breaching its RMM solution, but is investing heavily in efforts to prevent future attacks

Prioritize backups, invest in proven security technology, and take inventory of partners and channels to decrease the likelihood of a breach or minimize damage.

In an appearance on this week’s ChannelPro Weekly podcast, Huntress CEO Kyle Hanslovan (pictured) explains exactly how attackers broke into Kaseya’s RMM solution and what MSPs can do to prepare for the day it’s their turn to be breached.

The vendor will make a call on bringing VSA, which was struck by a sophisticated attack Friday, back online before noon eastern time Tuesday. Users may be required to implement “systems and network hardening requirements” before using the updated software.

In the wake of an attack affecting an estimated 50 to 60 MSPs, the IT management vendor expects to begin restoring service tomorrow, according to CEO Fred Voccola (pictured).

The new functionality is one item on a long list of updates and integrations for the company’s RMM, PSA, security, BDR, and other MSP solutions.

Remote workforces, IT security, and business continuity and disaster recovery surfaced as top pain points – but also as biggest areas for growth in 2021

The deal adds outsourced security services to a portfolio that already included solutions for identity and access management, dark web monitoring, network assessment, compliance management, BDR, and security awareness training.

Called Unified Remote Monitoring and Management, the new technology is designed to let MSPs handle server, PC, smartphone, tablet, network, IoT, cloud management, and more through a single interface.

Kaseya Compliance Manager now helps MSPs and their clients perform the security self-assessments that defense contractors must complete as an interim step toward obtaining the government’s Cybersecurity Maturity Model Certification.

Kaseya Compliance Manager now helps MSPs and their clients perform the security self-assessments that defense contractors must complete as an interim step toward obtaining the government’s Cybersecurity Maturity Model Certification.

“If you boil them all down, they’re about MSPs being able to be more efficient,” says Chief Strategy Officer Mike Puglia (pictured) of the changes, which Kaseya discussed during its 2020 Connect IT conference.

The IT management software maker, which expects to grow revenue over 20% this year, plans to complete two pending vendor acquisitions before becoming publicly traded.

The Graphus solution, which Kaseya has integrated with products from its ID Agent unit, uses artificial intelligence to detect and block threat-bearing emails, offering an added layer of defense against ransomware and business email compromise attacks.

In a virtual keynote yesterday and interview on the ChannelPro Weekly podcast, Kaseya CEO Fred Voccola (pictured) outlined how MSPs with the right tools will be poised for growth when the economy begins recovering.

The new and forthcoming enhancements are designed to help MSPs increase productivity and profitability by spending less time switching between systems, according to Kaseya exec Mike Puglia (pictured).

In the face of increasing cyberattacks during pandemic, MSPs have a unique opportunity to provide cybersecurity expertise, counsel and diverse solutions to clients to not only sustain but grow their business

The company’s outsourced NOC and help desk services, as well as its RMM virtual administrator service, now support Datto RMM, Datto’s Autotask PSA solution, and Kaseya’s VSA platform.

According to Jim Lippie (pictured), the COVID-19 crisis has the private equity investors behind regional and national MSPs anticipating lower prices on smaller, financially distressed firms. The time for deciding what to do about that, he warns, is now.

Offered through Cysurance, the new feature issues policies with no additional underwriting from inside the Compliance Manager interface, allowing MSPs to create cyber insurance as-a-service offerings that combine coverage with ongoing monitoring.

The company is working to build awareness and adoption of the MSP solution suite it built through vendor acquisitions by creating platform-wide partner enablement and business development groups and pouring millions into new cross-product integrations.

The new system is designed to help MSPs implement best practices based on a widely respected—and—increasingly mandatory, standard for preventing, detecting, and responding to cyber-attacks.

Kaseya Fusion brings together two critical IT management solutions into one mobile application to deliver the most comprehensive mobile IT management solution with full visibility into tickets, endpoints, assets and more to keep business running while on-the-go

Increasing pressure from statutory regulations prompts enhanced support and resources to help MSPs capture new business and create new recurring revenue streams

Pax8’s backend ordering and management infrastructure now exchanges data with Kaseya’s PSA platform. Liongard’s automated discovery and documentation solution now imports endpoint data from Kaseya’s RMM system.

Called Powered Services 2.0, the “go-to-market-in-a-box” offerings are designed to help MSPs launch lucrative new services faster by sharing proven best practices from more experienced providers.

Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window.

Kevin Lancaster (pictured) will continue to lead the dark web monitoring and security training vendor, which is the latest in a string of purchases by Kaseya and the first since the IT management vendor announced a $500 million funding round last week.

Participants in the investment round, which comes amid an ongoing merger and acquisition spree by the IT management vendor, include TPG, a global private equity giant with some $103 billion of assets under management.

Hackers employed a vulnerability first reported and remediated in 2017 last week in attacks aimed at spreading ransomware onto endpoints managed by users of Kaseya’s RMM platform with unpatched or improperly patched copies of ConnectWise software.

A new compensation program introduced today pays VARs up to 75 percent higher upfront commissions on BDR deals as well as lifetime recurring revenue on every additional Kaseya product their customers buy.

The acquisition, which officially finalizes a deal agreed to privately some two years ago, will not affect IT Glue’s interoperability with managed services products from competing vendors, according to Kaseya CEO Fred Voccola.

Unlike a lead generation program, Kaseya’s newly launched “Done Deal” program distributes fully-signed Unitrends MSP subscribers located, qualified, and closed by its own sales team. Participating MSPs keep 100 percent of the revenue.

Announced six months after the addition of an Office 365 backup solution based on Spanning technology to Kaseya’s RMM platform, the deal is the latest step in an ongoing effort to build a comprehensive suite of tools for MSPs.

Called Kaseya Compliance Manager, the new system is based heavily on RapidFire Tools’ Audit Guru product. RapidFire Tools will continue operating as an independent business unit, and continue selling, supporting, and enhancing all of the products it offers today.

Fourth annual IT Operations survey of SMBs and midmarket enterprises shows security remains the top concern for business leaders, and data backup is a key opportunity

Seasoned B2B technology executive builds expert team to elevate the transformation of customer success organization

Called Kaseya One, the new system is designed to boost MSP productivity by providing centralized access to information from the software maker’s RMM, PSA, and other solutions as well as systems from third-party alliance partners.

The network monitoring functionality is provided by directly embedded elements of the company’s Traverse solution. The documentation capabilities come via tightly-integrated software from IT Glue.

The blockbuster deal positions the combined vendors to deliver the same kind of comprehensive MSP solution portfolio arch rival Datto has been offering since late last year.

Available in the second half of the year and based on technology from Spanning Cloud Apps, the new system will enable MSPs to protect Office 365 mailboxes, contacts, and calendars, as well as data in SharePoint Online and OneDrive for Business.

Kaseya’s RMM and PSA products now exchange data automatically with IT Glue’s documentation solution as a result of the deal, which also makes Kaseya the first vendor authorized to resell IT Glue solutions.

Powered by technology from Unitrends, the new product complements the managed services software vendor’s previously introduced direct-to-cloud backup offering and fills a gap in its increasingly comprehensive product set.

Hackers used a flaw in Kaseya’s RMM solution, which has since been patched, to deploy Monero crypto-mining software on managed endpoints.

VSA 9.5 integrates more closely with the company’s PSA and cloud backup products, includes a new API designed to simplify integration for third-party vendors, and allows techs to use Microsoft PowerShell during remote access sessions for the first time.

Named MSP Insights, the new online business intelligence portal lets Kaseya partners evaluate new and emerging service offerings, refine their bundling and pricing strategies, and compare business metrics to those of their peers.

New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.

Introduced at the managed services software maker’s European user conference, an updated edition of Unigma now feeds billing data directly to leading PSA systems and provides single sign-on access via Kaseya’s AuthAnvil system.

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organizations achieving operational excellence and the key metrics for highest performing enterprises

Due to reach market this quarter, the new release will integrate with Kaseya’s RMM solution to let IT infrastructure managers address technical issues and perform maintenance tasks through a single interface.

The new offerings are designed to provide everything MSPs need to create, market, and sell high-growth managed security and managed network monitoring services.

Under a new arrangement unveiled last week, users of Kaseya’s RMM solution and NOC can automatically route end user support tickets directly through their PSA to GMS’s outsourced help desk service.

Initially tailored to the needs of managed services cooperative The 20, which plans to become a Kaseya user, the new functionality lets multi-MSP organizations work collaboratively across federated yet fully distinct deployments.

The move arms Kaseya partners to administer public cloud environments in addition to on-premises resources.

A new strategic partnership lets Kaseya partners manage end point security through the same interface they use to perform other aspects of end point administration.

VSA version 9.4 features enhanced backup, discovery, and remote control functionality, as well as an easier interface and cross-platform mobile app.

New solution expedites PSA migration to Kaseya BMS in under a week; MSPs reap benefits of Kaseya’s cost effective, second generation PSA platform to reinvest in business growth

The new system, which is designed to help MSPs switch from competing products to Kaseya’s Business Management Solution, is one of several product roadmap milestones announced at the vendor’s European partner event.

AuthAnvil offers a new level of security for Office 365 customers and Traverse 9.4 automates provisioning and monitoring to enhance user security functionality.

Called Automation Exchange, the free resource lets Kaseya partners share, buy, and sell scripts and other tools for automating managed service processes.

Kaseya Traverse 9.3 includes support for over 40 new devices and an enhanced interface optimized for use on smartphones and tablets.

The new identity and access management system features a centralized directory designed to make applying authentication policies across online and on-premises solutions significantly easier.

Named Kaseya VSA 9.3, the new system features extensive automation, technician productivity, and scalability enhancements.

Webroot SecureAnywhere Business Endpoint Protection integration with Kaseya VSA aims to drive MSP adoption and scalable enterprise security management.

The cloud-based system is priced at $25 per seat, or nothing for one year if you’re migrating from a competing platform.

The new release offers a comprehensive solution that enables MSPs and mid-market enterprises to manage and secure company data on both company- and employee-owned mobile devices.

Kaseya Release v8 offers new security and compliance capabilities that build on its core cloud IT management solution and from its recent acquisition of Scorpion Software two-factor authentication.

Plug-in enables new anti-malware options for Kaseya users.

Kaseya Traverse delivers SaaS-based, service-level monitoring for cloud, virtualized, on-premises, and distributed network environments.

MSPs are enabled to provide remote monitoring and management of Endpoint Protection clients in the Kaseya 6.3 environment.

The latest version provides performance increases, more automation, and support for Windows 8 and Server 2012.

Datto reveals the completion of a product integration with Kaseya, a developer of remote monitoring and management (RMM) software for IT providers.

The latest business management software is now fully compatible with Kaseya’s remote management tools, equipping MSPs with automatic sync-up of the two platforms.

Company touts the cloud-based tools’ low cost of entry, scalability, and flexible payments for IT pros.

The hosted IT services provider joined the Kaseya On Demand Partner Program this month, and it will now promote Kaseya’s cloud-based systems management tools.

Management solution provider bills the toolkit as a “low-cost set of tools for instant, remote access and troubleshooting.”

Management developer says its Master IT Service Edition is “robust framework for managed service delivery.”

No-cost SaaS provides remote desktop access, two-way file management, and communication features.

IT management developer launches enterprise and SMB versions of on-premises “streamlining” solutions.

IT systems management software developer announces new products, including SaaS and on-premises solutions.

Intel announces important updates in the industry, along with Splashtop, Kaseya, ConnectWise, NinjaOne and more.

ChannelPro DEFEND shows that Texas MSPs are leading the way to combat AI-driven cyberattacks and improve their profitability.

Acronis Introduces Acronis Ultimate 365 suite, ConnectWise Debuts 2025 MSP Threat Report, Deepwatch Acquires Dassana, and more.

Transform your MSP’s cybersecurity game with AI-driven tools that detect threats, prevent breaches, and elevate client trust—proving that staying ahead of hackers is your ultimate value proposition.

Find out which tech vendors earned the most honors at the ASCII Edge 2025 MSP conference in Costa Mesa, CA.

Our Vendor Preference Guide eliminates the guesswork by highlighting vendors that MSPs actually trust and recommend—not just the ones with the biggest marketing budgets.

Find out why improving edge security is crucial for organizations facing an increase in vulnerabilities and cyberattacks.

Florida technology professionals joined ChannelPro to share business best practices, peer networking, and more.

We’re back with more predictions for what 2025 will look like for MSPs, with an eye towards 2026 and beyond. 

Learn how Pia AI and Automation tools are revolutionizing the help desk through service request processing and improving efficiency.

Discover how vendors and distributors are reshaping incentives, streamlining support, and empowering MSPs to thrive under difficult circumstances.

Take control of your pricing and maximize your profit margins. How to strategically raise your rates and drive business growth.

“Stop wasting time and money—automating repetitive MSP tasks like ticketing and billing can supercharge productivity, delight clients, and position your business for unstoppable growth.”

Can AI supercharge MSPs’ PSA tools, or will underutilized software and adoption hurdles keep the industry stuck in neutral?

Attendees at this ChannelPro virtual event gained valuable insights and actionable takeaways on the power of AI for business success.

Executives share insights on how MSPs can navigate the changing IT landscape and seize opportunities in security, cloud, and AI.

ChannelPro DEFEND: West offered practical cybersecurity strategies, insights from industry experts, world-class vendors, and more in Newport Beach, CA.

The ASCII Group, a community of independent Managed Service Providers (MSPs) across North America, has announced the winners of the 2024 ASCII Cup. This award recognizes technology companies that have […]

Breaking channel news! Stay informed and ahead of the curve with trends, industry insights, and partner program announcements.

ChannelPro LIVE: Dallas brought MSPs, MSSPs, and IT consultants together for two action-packed days of AI insights, security strategies, and powerful networking opportunities.

Find out which vendors earned honors at the ASCII Edge 2024 MSP conference at the Hilton St. Louis Frontenac.

Channel professionals from the North Carolina and surrounding areas praised ChannelPro LIVE: Charlotte for its valuable content, vendor demos, and excellent networking opportunities.

Mergers and acquisitions in the MSP space are fraught with challenges. Experts uncover what you need to know to make your first acquisition a success.

Learn more about the recent ASCII Edge Conference in Toronto and the channel vendors that took home gold.

Attendees discovered the latest cybersecurity tools and techniques at ChannelPro DEFEND: East. Here are some event highlights.

Check out the full list of the event’s most popular vendors.

In this roundup, we bring you the channel’s most significant developments and groundbreaking innovations that were shared via press release.

After two days highly impactful days, this year’s ASCII Edge event in Chicago concluded with the much-anticipated announcement of award winners.

OpenText Cybersecurity 2024 Global Managed Security Survey reveals enterprises and SMBs need holistic and composable security.

Ohio technology professionals joined ChannelPro to share business best practices at the area’s first-of-its-kind event.

After two days of dynamic collaboration and learning, this year’s ASCII Edge event in Denver culminated with the much-anticipated announcement of award winners.

The day-and-a-half event at the DoubleTree by Hilton in Pikesville, MD, featured business-enhancing educational sessions, networking opportunities, and a detailed look at cutting edge technology from leading vendors.

Check out this special ChannelPro Weekly episode where host Matt Whitlock chats with his colleagues on the editorial team, Jonathan Browning and Anjali Fluker, about work, cartoons, and more.

ChannelPro Executive Editor Jonathan Browning shares his account, in his own words, about the sales principles, vibrant theatrics, and power narratives of the recent Robin Robins Bootcamp.

Cal Jeffrey shares how the vendor can help elevate MSPs’ role in the cybersecurity landscape.

New Jersey was the latest stop on the road show that seeks to help services providers grow their businesses by investigating new recurring revenue opportunities, exploring new partnerships, and learning about the latest industry trends.

The day-and-a-half event at the Marriott Orlando Airport Lakeside featured business-enhancing educational sessions, keynote speakers, and opportunities to connect with other local, regional, and statewide MSPs — as well as top vendors in the sector.

Event includes lunch, education, prizes and a movie premiere!

The 40-year-old membership-based community of independent North American managed service providers stopped in Texas as part of its ASCII Edge series of events.

The vendors were awarded for their unwavering commitment in partnering with the ASCII community for 20 years or more.

The ASCII group introduces the Channel Legacy Partnership Awards at ASCII Edge Events 2024.

The live event on Feb. 28-29 brought together a full house of managed service providers and IT consultants for networking and business-boosting educational sessions.

Join ChannelPro’s traveling reporter Joel Zaidspinner at NerdioCon 2024.

Regional event in the Windy City brings together MSP peers and world-class vendors for networking opportunities and key educational sessions.

Rewst, a purpose-built automation platform for Managed Service Providers (MSPs), today announced a $31 million Series B led by Meritech Capital, joining existing investors OpenView, TDF Ventures, and Florida Funders. […]

In the second of our new technical thought leadership series, Sophos X-Ops takes a detailed look at anti-ransomware techniques.

A stellar lineup of presenters offered advice, best practices and pathways to mastering unparalleled service.

The Dec. 6 virtual summit will feature networking and informational sessions designed to help IT services providers build a roadmap to success.

ChannelPro hosted a capacity crowd in the Los Angeles area for its new, two-day Defend cybersecurity conference.

The cybersecurity-focused LA event (Nov 1-2) promises essential new information on key platforms and partner programs.

Winners were chosen through a rigorous voting process at regional events attended by ASCII members this year.

With a strong contingent of local MSPs and VARs in attendance, ChannelPro’s regional conference wowed with informative sessions, channel insights, and extended networking opportunities.

AI from Microsoft and Salesforce, new tools from Acronis, SentinelOne, and Vade, new chips from Intel, and some bears with a sweet tooth were among the many stories we waited until Friday to tell you about.

The ASCII Edge MSP event gathered Chicago-area managed service and IT solution providers for two days of business-building education and networking.

The one-day, in-person regional conference featured top tech trends and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

Say, “”Lights, camera, action,”” to help your MSP make an impression on prospects.

The ASCII Edge MSP event gathered Canadian managed service and IT solution providers for two days of business-building education and networking.

At The 20’s Vision 23 conference, CEO Tim Conkle told MSPs there’s plenty of opportunity in the market to grow, and his vision is to continue acquiring companies.

Taking the right approach to break-fix or one-off projects gives prospects a chance to know you, and potentially become MRR clients.

Security news from Cisco and SentinelOne, new execs for Lenovo and Pax8, a resale pact for Konica Minolta and Epson, and an unexpectedly informative robot overlord are among the many stories we took our slow, summer-speed time bringing to you.

The one-day, in-person regional conference featured top tech trends and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

MSPs leveraging Barracuda’s full XDR stack will be able to offer the new Barracuda Cyber Warranty to their SMB customers.

The third of this year’s four online summits explored AI trends, biometrics, BDR best practices, and more, all through the lens of a layered cybersecurity strategy.

The two-day event for MSPs and IT solution providers included more than 20 strategy sessions covering operations, technology, leadership, marketing, and sales.

With the cloud as your foundation, you can establish a resilient and agile business that thrives in any landscape.

As it accrues, cybersecurity debt grows ever more costly to deal with and opens up vulnerabilities.

The two-day conference series, designed to help MSPs grow business, featured strategy sessions on operations, technology, leadership, marketing, and sales.

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

The two-day conference series featured strategy sessions on operations, technology, leadership, marketing, and sales, all designed to help MSPs grow business.

At last week’s ChannelPro SMB Forum in Chicago, SaaS Alerts discusses additional RMM support for Unify and an upcoming configuration module for its cybersecurity platform.

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

Rewst is a robotic process automation (RPA) platform for managed service providers.

The second of this year’s four online summits took a deep dive into all things security in sessions led by industry experts who revealed how to turn threats into profits.

The TMT CEO detailed programs that support growth opportunities like compliance and advanced security and combat challenges like customer acquisition at her annual IT Sales and Marketing Boot Camp in Nashville.

Binox MSP is a CRM and lead development system created by an MSP for MSPs.

New security AI from Microsoft, a new alliance between Evo Security and Solutions Granted, a new channel chief for NinjaOne, and a lost then found giant red spoon are just a few of the stories we’re finally bringing you.

Consider these security best practices for MSPs to keep on-premise RMM platforms as safe from attack as possible.

Professional certifications can serve to not only boost an employee’s knowledge and development, they can be used as a promotional tool to attract and acquire customers as well.

Nero Consulting invested early in solutions that leverage artificial intelligence and machine learning to proactively prevent cyber attacks.

The continuous vulnerability management vendor also has PSA integrations coming in conjunction with an aggressive move by recently appointed channel chief Matthew Koenug (pictured) to ramp up MSP recruiting.

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs serving small and medium-size businesses.

Take a tour through our latest batch of overlooked, up-and-coming, and lesser-known vendors in managed services, cloud computing, security, and the Internet of Things.

Oh, Florida Man. Will you ever cease to amuse us with your zany antics? Actually, we know two Florida men who you’re wise to take seriously. One is Matt Rose, co-founder and director of technology services at Tech Rage IT, who joins Matt and Rich this week to talk about ConnectWise’s AI-based automated scripting tool, Kaseya’s forecast for the year ahead, and why cyber liability just might be your new best friend.

Introduced just 72 days after ChatGPT’s debut, a new integration between the OpenAI technology on one side and both ConnectWise Automate and ConnectWise RMM on the other aims to help technicians automate ticket resolution processes faster.

We asked ChatGPT to suggest a show title inspired by Dr. Seuss, and this is what it came up with.

An optional add-on to the vendor’s SentinelOne-powered EDR solution, N-able Managed Endpoint Detection and Response provides 24/7/365 assistance from security analysts at SentinelOne’s security operations center.

An addition to the vendor’s Trusted Partner Program, Secureframe for MSPs is designed to help MSPs and MSSPs deliver automated compliance services.

The zero-trust security vendor’s allowlisting technology, which normally blocks any process not explicitly OKed in advance for use in client environments, now permits Pia’s managed services automation solution to interact with protected endpoints by default.

Erick and Rich explain why Kaseya’s new partner program offers encouraging news for Datto partners, why pumping up your LinkedIn profile will help you win business, and why six doctors in Australia ate Lego heads for science.

The two-day, in-person regional conference featured industry thought leaders and a lineup of educational sessions designed to drive opportunity for the ChannelPro audience of MSPs and VARs.

Rae will be the cloud distributor’s first corporate vice president of community and ecosystems, following a nine-year run as head of business development at Datto.

A key step in long-term plans to provide consolidated, cross-vendor cloud security status information, the new functionality gives users of Augmentt Secure a real-time view of which Duo users in their customer base have MFA enabled and which don’t.

New laptops from Apple and Lenovo, security goodness from Keeper and Trend Micro, another integration for Gradient MSP, and an unexpected use for ugly sweaters—foiling AI—are a few of the embarrassingly many stories we’re just now bringing your way.

The second-generation product family arrived on the same day as a no-money-down purchasing option for Datto networking products and expanded global availability of the vendor’s SASE solution.

The first of this year’s four online summits brought together the best minds in the industry to guide MSPs on the opportunities and trends in a cloud-first era.

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

Tekie Geek protects its clients’ on-prem and SaaS environments—and grows its business—with Datto by its side as a partner.

Winning business may grow more complicated next year, but channel companies that adapt to the transformative forces will prevail.

Recent research from Kaseya unit Datto on the state of the MSP finds channel pros worried about the competition, an evolved break-fix making somewhat of a comeback, and more.

The last of this year’s three online summits brought together the best minds in the industry to guide MSPs through the cybersecurity threatscape.

The new feature uses artificial intelligence to identify and automatically deactivate new accounts setup by hackers intent on using Action1’s solution to attack vulnerable end users.

Security Manager, the born-in-the-cloud vendor’s latest product, reflects a growing realization that while managing an SMB’s cloud applications is a big job, securing them can be an overwhelming one.

Designed for MSPs with limited in-house security expertise, the new product automatically maps threats to the MITRE ATT&CK framework and lets users perform remediation measures from directly within the same dashboard that displays alerts.

Ameer Karim (pictured right) and other executives discussed those plans, a slew of additions to the ConnectWise security portfolio, and the company’s ambitious vision for its next-generation Asio platform during this week’s IT Nation Connect event in Orlando.

Trained to handle complex cybersecurity issues, former federal agents and others can help MSPs better protect themselves and their clients’ businesses.

The new feature, which lets MSPs call clients and perform other messaging-related tasks from inside a critical business application, arrives amid accelerating investments in partner-focused staff by incoming Americas region director Tim Truelove (pictured).

A PSA tool should offer features that help MSPs increase efficiency and profitability.

The dual transactions are designed to extend the reach of Auvik’s flagship network management solution beyond the traditional firewall into what the company calls “the last mile” of the network: SaaS applications and endpoints.

The new functionality turns what was previously a tool for locking down lost or stolen devices and responding to credential theft into a system for protecting customers from ransomware as well.

Don’t know what this episode title refers to? Look it up in the FM. And for your listening pleasure while you do so, tune in to this week’s show, in which Matt, Rich, and guest host Lori Hardtke, of ByteWize, discuss all the news from N-able’s Empower partner conference, Kaseya buying ConnectBooster, and ChannelPro’s All-Star award list for 2022.

Due early next year, Cloud Asset Manager will be initially designed to help technicians administer Microsoft Azure resources, track Azure-related spending, and eliminate “orphaned” Azure assets that their clients are paying for but no longer need.

The security vendor now has an integration plug-in for Kaseya’s VSA remote monitoring and management platform as well. Both offerings are part of broader efforts to expand a rapidly growing MSP channel.

The new features are designed to help channel pros who support Microsoft Azure environments streamline administrative processes and tighten role-based controls.

Integration with Microsoft Defender for Endpoint, vulnerability scanning, and the vendor’s first macOS agent all reached market alongside a new option to buy coverage through BlackPoint’s cyber insurance offering via third-party brokers.

Though Matt and Rich don’t know exactly what wobblypop is, they both have a strong hunch they’d enjoy it, thanks to input on the topic from this week’s returning guest host, Scott Beck, of BeckTek. Scott’s a Datto partner, so he has plenty of thoughts to share during an in-depth look at this week’s DattoCon event, what was announced there, and how the channel pros in attendance reacted.

Erick and Rich sum up the action and mood at Datto’s first partner event since being acquired by Kaseya, urge you to charge for assessments instead of give them away, and marvel at the record-setting 1,109 pint Negroni recently poured in Bangkok.

Kaseya CEO Fred Voccola labored mightily to reassure attendees at this week’s DattoCon partner event that Kaseya’s interests and theirs are aligned. How much progress did he make?

Speakers, including security general manager Mike Puglia (pictured), announced those and other forthcoming products and updates during the DattoCon partner event in Washington, D.C.

The JumpCloud Multi-Tenant Portal, which is included in a new version of the vendor’s core platform specifically tailored to MSP workflows, is available now. JumpCloud Password Manager is available as well through an early access program.

The Australian startup aims to improve service desk operational efficiency through AI-based process optimization.

Due to ship within weeks, the second major addition to the vendor’s portfolio of process optimization solutions for MSPs will collect notifications from security, VoIP, and other vendors and then feed them back out as tickets to the user’s PSA solution.

The deal marks ConnectWise’s first entry into the market for automated end user payment collection and reconciliation for MSPs.

“Work from anywhere” management, the company believes, requires a comprehensive, user-centric, cloud-first approach to applications, networks, and infrastructure.

Attendees at a two-part online “Battle Royale” hosted next week by IT network and marketplace Channel Program will help select this year’s finalists in ConnectWise’s annual competition for startup makers of MSP software.

The goal is to help users of IGI’s vulnerability management system automate the time-consuming chore of reconciling monthly billing against up-to-date user and consumption data.

Cheerios or starvation? If you’re a breakfast cereal fan, that may not be an easy question. Don’t think it through, though, until you’ve joined Matt, Rich, and returning guest host Antwine Jackson, of Enitech Solutions, as they discuss Kaseya’s new auto-renewal policy, N-able’s new cloud management system, Huntress’s new managed EDR service, and Ingram Micro’s new membership program for ambitious cloud partners, not to mention how, when, and why to fire clients.

MSPbots offers data-driven process automation and business intelligence for MSPs.

Based on technology the company acquired last month, N-able Cloud User Hub provides multi-tenant tools for administering and securing Microsoft 365 accounts, users, and licenses.

The new functionality lets GoTo Connect users create helpdesk tickets on their own and lets GoTo Resolve generate tickets automatically based on preset conditions. A new bundled licensing option also lets users purchase both products together at a discount.

Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.

Four of the dozens of vendors exhibiting at ChannelPro’s latest in-person event—ConnectMeVoice, Gradient MSP, Quickpass, and US Signal—share updates on recent and forthcoming announcements.

Security news from Microsoft, Sophos, and Arcserve, a new channel EVP for Kaseya, and the scariest looking virtual assistant ever made are just some of the many stories we waited way, way too long to tell you about this week.

An acquisition can start an exciting new chapter for a managed service provider, but only if it’s done right.

A new managed service partner offer from Cisco and Webex, a DLP solution from Cato Networks, a new channel chief at DataStream, and the one human no bear should ever challenge are among the stories we’re belatedly bringing your way.

The partner program that the security awareness training vendor launched last week, its first, is part of a broader effort to adopt a partner-led sales model, according to channel chief Tim Acker (pictured).

The new alliance adds two Nord solutions, NordLayer and NordPass, to the cloud distributor’s growing lineup of security solutions.

Atera users can now administer products in the Malwarebytes Nebula platform from within the same management console their technicians use for other activities.

The new functionality, which is available immediately to Acronis users free of charge, lets technicians take control of endpoints in need of troubleshooting or support directly from inside the Cyber Protect Cloud console.

The deal adds automated support for Microsoft 365 and Azure Virtual Desktop to N-able’s capabilities at a time when SMBs are rapidly taking on-premises workloads online.

Fear not, channel pros. Matt and Rich will protect you from nosey little talking paper clip icons. And with help from returning guest host Angel Rojas, of DataCorps Technology Solutions, they’ll also discuss Kaseya closing its acquisition of Datto, the new, possibly breakthrough RMM solution Kaseya says it has coming later this year, and the new AI-powered recommendation engine Kaseya just launched that they swear isn’t Clippy.

Join Erick and Rich as they discuss the potentially game-changing RMM system Kaseya has coming, how to handle a sales prospect who says “we’ve got a guy,” and just how big the biggest freshwater fish ever caught turns out to be.

The new system, called PartnerAlign, is designed to help MSPs complete sales quotes involving SaaS solutions faster and more easily while providing the makers of those solutions greater visibility into their channel partners’ sales activity.

A plug-in available now at no cost lets IPM users access data and features from within the same system they use to manage other hardware on a customer’s network.

After hitting a milestone of 500 MSP partners, Gradient MSP is keeping the pedal to the metal with its integration program, service plan, and community outreach.

The vendor’s network monitoring and management solution will soon display a list of applications running on managed devices, and generate alerts if CPU consumption gets too high. A new customer-focused view of devices arrives shortly as well.

To meet ambitious growth targets for its MSP partner base and subscription revenue, the security vendor plans to add two-tier distribution, roll out more RMM and PSA integrations, extend the capabilities of its Nebula security platform, and more.

Per chief revenue officer Craig Joseph (pictured), the new program has one tier and one deliberately modest membership requirement: enrolled partners must commit to purchasing at least $50 of Mailprotector licensing in each 30-day contract period.

The six-city, two-day conference series rode southwest into Dallas with a lineup of educational sessions addressing the top issues and trends managed service providers and integrators care about.

Introduced at the vendor’s IT Nation Secure conference, the integrated resources are designed to make completing insurer questionnaires and getting competitive pricing on cyber policies simpler for MSPs and their customers.

The new system lets the cloud security vendor’s MSP partners take automated action following incidents involving their clients based on customized rules and policies.

The new release comes shortly after the pending acquisition of Datto by Kaseya turned Ninja into a member of the “core four” software makers for MSPs, according to recently hired Chief Channel Advisor Adam Slutskin (pictured).

Tier2Technologies’ AI-based interface walks users through submitting a ticket straight to a PSA system while gathering diagnostic and remediation information.

Combine two flavors of ice cream in one cone, and you get a delicious treat. Combine two RMM systems into one and you get…well, that depends, doesn’t it?

Speaking at the latest ChannelPro SMB Forum, Datto’s Rob Rae acknowledged that the company’s pending acquisition by Kaseya is producing more questions than answers, offered reasons for cautious hope, and cautioned against “kneejerk reactions.”

The six-city, two-day conference series headed west to Chicago, featuring a lineup of educational sessions addressing the top issues and trends managed service providers and integrators care about.

Called Keeper Connection Manager, the new system is designed to be a safer alternative to RDP, VPN, and remote control solutions from makers of RMM and PSA software.

Based on secure, fully managed, and heavily automated technology from Egnyte, Google, and Truyo, the new offering is designed to shorten the CMMC compliance process from months to weeks.

MSPs have an opportunity to add vulnerability scanning to their service offerings, providing an additional layer to secure customers.

The new BDR appliances are designed to improve performance, reliability, and simplicity, Datto says. The Cloud Continuity for PCs enhancements enable faster, more reliable bare metal restores and add protection for more than just the OS drive.

At her annual IT Sales and Marketing Boot Camp, the TMT CEO outlined a broader vision, rolled out an associated rebranding, and addressed MSP challenges and opportunities for the year ahead.

Ransomware just struck your client. Our suggestion? Do NOT place your first call to Ghostbusters. To find out who you should call, listen to this week’s episode, in which Matt, Rich, and guest host Ben Pearce, of ACP Technologies, discuss the news from the 2022 Robin Robins IT Sales and Marketing Boot Camp event, the new incident response service from ConnectWise, and the secrets to generating big financial results with small managed services teams.

Riddle me this, channel pros. What do you get when you combine a Kaseya with a Datto? Still don’t have it? Join the pack that includes Matt, Rich, and returning guest host Josh Weiss, of LA Creative Technologies. They have some details to share via Rich’s exclusive conversation with Kaseya CEO Fred Voccola, however, not to mention additional thoughts on Thoma Bravo selling Barracuda Networks to KKR and Cisco offering a new partner specialization in environmental sustainability.

Erick and Rich share hot takes on Kaseya’s earth-shaking acquisition of Datto, discuss the smart way to deal with FUD when change comes to the vendor landscape, and greet some unexpected visitors, live and on the air!

The change of ownership from one private equity investor to another will mean accelerated growth for Barracuda but “business as usual” for its partners, according to CEO Hatem Naguib (pictured).

The new tools are designed to help MSPs identify revenue-generating opportunities to close compliance gaps with the NIST Cybersecurity Framework, CISA’s Cyber Essentials standard, GDPR, and Australia’s Essential Eight controls.

“We’re looking to do a much broader product line in security,” said CEO Tim Weller (pictured) yesterday during a virtual event that outlined a host of forthcoming additions to the company’s SaaS Defense solution as well.

A new partner program from Microsoft, a new access point from Zyxel, a new partnership between Nerdio and IGEL, and a Florida Man story about a guy asking cops to test the authenticity of his meth are among the stories we’ve finally brought your way.

Some matchups are competitive. Others not so much. And when it comes to bacon versus, well, anything, Matt, Rich, and returning guest host Brian Weiss, of ITECH Solutions, are in lockstep agreement.

ANNAPOLIS, MARYLAND/ Channel Program, which recently launched a rapidly growing social and media platform purpose-built to unify the IT Channel industry, announced it will co-host a history-making virtual event on March 28, 2022, at 1:00 PM EDT.

Choice CyberSecurity and Kaseya are among several vendors looking to help channel pros with limited expertise turn compliance services into a recurring revenue stream.

Though the startup maker of managed services software expects most users to rely chiefly on its own RMM, PSA, and other products, it’s about to start linking its software to external vendors as well.

Five exhibitors at ChannelPro’s first conference of the year—Axcient, Dark Cubed, Gradient MSP, Kaseya, and Quickpass—all have cross-product or cross-vendor data sharing on their near-term product roadmaps.

PITTSBURGH — March 10, 2022 — MSP360, a provider of simple and reliable backup and IT management solutions for managed services providers (MSPs) and IT departments worldwide, has appointed Alexandra Courson as its new vice president of sales. In her new role, she’s responsible for expanding the market share of the company’s product suite and overseeing global sales operations. She reports directly to MSP360 CEO Brian Helwig. 

New mobile hardware from Lenovo and Samsung, new vPro chips from Intel, new security software from Microsoft, and a new tool for exacting revenge on noisy neighbors are among the many stories we’ve finally gotten around to sharing with you.

An automated, centralized documentation system shows potential investors your house is in order and saves time during the merger and acquisition process.

Those of you resisting the switch from a hardware-focused managed services model to the cloud-first model of the future, at least, are the biggest threat to the vendor’s continued growth, according to execs like Joseph Landes (pictured).

The goal is to give MSPs who use Azure Virtual Desktop to deliver secure work-from-anywhere services greater control over physical devices, which have become critical components of the AVD stack, according to Nerdio CEO Vadim Vladimirskiy (pictured).

The new offering, the distributor’s first for network access control, is designed to let MSPs sell and manage subscription-priced WatchGuard appliances through the same tools they use to deploy, bill, and administer other solutions in Pax8’s growing catalog.

Called Synthesize, the free platform and partner program is designed to inspire makers of as-a-service solutions to forge connections with Billable, Gradient’s recurring revenue billing reconciliation solution.

Mike Arrowsmith, whose role combines the traditional duties of a chief information security officer, a chief privacy officer, and a chief risk officer, is now responsible for the security of NinjaOne’s products and the integrity of data within those systems.

Under a revamped organizational structure, four general managers responsible for key portions of ConnectWise’s portfolio report in to CEO Jason Magee (pictured). Patrick Beggs, meanwhile, steps in to lead security operations for the company.

Users of the billing reconciliation tool can now download unlimited copies of usage data from makers of consumption-based solutions at no charge.

Now named GoTo, the company has ambitious plans to market a simplified portfolio of integrated remote management and unified communications solutions through a dramatically expanded set of partners, including MSPs.

Introduced alongside a new cybersecurity education partner program, the new ION and ION+ appliance families are designed to pack the same features found in Recovery Series and Recovery Series MAX products into quieter, more compact form factors.

Users who had to buy the system along with the vendor’s Dark Web ID service before can now purchase BullPhish ID separately at a price that makes using it as a sales tool more affordable. The product has new reporting and customization features too.

The vendor’s SKOUT Managed XDR service now draws on functionality and telemetry from Barracuda Email Protection and SentinelOne’s EDR solution, which in turn now integrates with Barracuda RMM.

The deal will both arm Datto to enhance the threat detection and response capabilities of its RMM solution and give MSPs more ways to protect and collect revenue from customers, according to CEO Tim Weller.

Live from Miami, Joel Zaidspiner brings you the latest from Cybereason, Kaseya, and Virtuozzo.

Called Billable, the new tool is designed to make collecting monthly usage data from multiple vendors and exporting it to a PSA solution simpler for busy MSPs.

The new feature, which maintains 18 months of detailed workstation and server snapshots, represents the vendor’s latest step toward providing a complete picture of everything MSPs are responsible for managing and securing through a single console.

To prevent more breaches of the kind that struck IT management solutions in the last year, the company says, MSPs must embrace cyber hygiene best practices and vendors must embrace independently audited security frameworks like BSIMM.

The two-day event for MSPs featured educational sessions focused on best practices, new revenue streams, and the latest industry trends.

The new functionality automatically classifies, prioritizes, and routes tickets, and can also resolve mundane tasks like password resets and onboarding new users on its own.

MSP360, a provider of simple and reliable backup and IT management solutions for MSPs and IT departments worldwide, has appointed Kurt Abrahams as its vice president of marketing.

Feel free to tackle only simple challenges, channel pros. Just don’t expect to make much at it. Take it from this week’s guest host, podcaster and industry analyst Dave Sobel, it’s the hard stuff that produces big money. Dave, Matt, and Rich have plenty to say about that topic, as well as the news from Acronis’s CyberFit Summit, and Dave has a few thoughts to share about Kaseya’s efforts to harden its software against future breaches too.

Live together from sunny Miami, Erick and Rich discuss the strategic implications of the Acronis Cyber Network, the challenges of preserving office culture in a work-from-anywhere organization, and the misadventures of what may be the world’s stupidest hiker.

Here are steps MSPs can take to improve their security posture and preparedness if ransomware or a supply chain attack hits.

The name change is the latest manifestation of the vendor’s ongoing effort to move past RMM software alone toward offering a complete and integrated managed services toolset.

Hardware from Apple and Google, software from NetApp, security integrations from Acronis and SaaS Alerts, and an uninvited intergalactic visitor for a woman in British Columbia are just a few of the many stories we waited until now to tell you about.

Everyone else is working from home these days. Why not The King? You know who’s not working from home this week? Rich Freeman. He’s in Las Vegas for Kaseya’s ConnectIT conference and has plenty of news from Kaseya to share. He and Matt also discuss HP’s big new collaboration and conferencing portfolio as well as the challenges and pleasures of running a tech business with your spouse.

Side by side for the first time since COVID, Erick and Rich discuss Kaseya’s take on its RMM breach, trueing up your managed services clients, and a woman who went to sleep alone and woke up next to a meteorite.

The new offering, called Secure Payments, includes tools for identifying payment-related vulnerabilities in a customer environment and then eliminating them via ConnectBooster’s encrypted end-to-end payment processing network.

Speakers at the vendor’s online DattoCon NOW partner event today, including CISO Ryan Weeks (pictured), said that vendors and channel pros alike must work together to overcome a growing “crisis in confidence” brought about by out-of-control attacks.

The new cross-platform link lets sales prospects targeted in Zomentum’s software accept quotes and complete purchases using credit cards or ACH via Connect Booster’s payments service.

Currently in beta testing, Ninja Ticketing is designed to boost MSP efficiency by providing seamlessly integrated RMM and service ticket functionality through a single administrative console.

Composed of 12 of the IT community’s MSP members, it’s tasked with developing a framework of guidelines managed service providers can use to protect their clients and themselves from escalating threat activity.

Research from Kaseya’s recent IT Operations Survey shows SMBs are making security a spending priority for 2022.

Follow the federal government’s recommended best practices, and make proactive cybersecurity, data protection, immutable storage, and orchestrated recovery a priority.

Called Team GPS, the new solution is designed to help channel pros better manage critical tasks like formulating business plans, monitoring customer satisfaction, and conducting employee performance reviews.

Together, Password Boss’s password management software and AutoElevate’s software will offer a “one-two punch” for securing SMBs, according to Password Boss CEO David Bellini (pictured).

The company’s MSP software division also rolled out expanded integration with Intronis Backup, enhanced patch management capabilities, and a first-ever integration with ticketing software from ServiceNow.

The new functionality “reads” incoming tickets and then automatically handles mundane tasks like password resets and onboarding new users. It’s also representative of how Atera plans to invest the $102 million of investment capital it’s raised in the last year.

Your regular hosts are joined this week by marketing-savvy MSP Ed Correia, of Sagacent Technologies, marketing-savvy consultant (and ID Agent founder) Kevin Lancaster, of The Venture Mentor, and marketing expert (and former Kaseya exec) Matt Solomon, of Channel Halo. So you know you’re going to get some rock-solid marketing advice.

CryptoStopper provides ransomware protection by automatically detecting and stopping actively running ransomware attacks.

Despite the perception they are too small to target, SMBs are increasingly vulnerable due to supply-chain attacks and greater use of automation by ransomware groups

Two acquisitions announced earlier this month are both designed to help the company provide a more complete view of threat activity by consolidating and cross-referencing input from a wider range of data sources.

Chief Product Officer Jeff Bishop (pictured) discussed that change, which allows MSPs to buy SentinelOne software with or without accompanying SOC services, plus new efforts to secure ConnectWise products at the vendor’s IT Nation Explore event today.

Following $175 million in recent Series D investments, the leader in AI-based deep learning for cybersecurity anticipates the next wave of threats

Following $175 million in recent Series D investments, the leader in AI-based deep learning for cybersecurity anticipates the next wave of threats

Following $175 million in recent Series D investments, the leader in AI-based deep learning for cybersecurity anticipates the next wave of threats

Following $175 million in recent Series D investments, the leader in AI-based deep learning for cybersecurity anticipates the next wave of threats

The result for partners, the now independent, publicly-traded company says, will be increased investment in products and MSP success.

Two by two, folks, two by two. It’s the best way to survive both a world-destroying flood and an RMM outage, for reasons that will become clear as Matt, Rich, and guest host Antwine Jackson, of Enitech Solutions, discuss Microsoft’s new Windows 365 product, the latest developments from NinjaRMM, and (especially) the Kaseya VSA breach.

The vendor’s recent release of an RMM solution and forthcoming reseller partner program get it closer to its ultimate goal of selling an integrated product suite both to MSPs and through them to end users.

This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.

A big acquisition for HPE, a 4K webcam from Dell, new firewalls from SonicWall, and a man whose local government asked him to come retrieve his own death certificate are among the star-spangled stories we’re bringing your way before the holiday weekend.

Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more.

Purpose-built for MSPs, SaaS Alerts protects and monetizes SaaS applications.

Speaking at ChannelPro’s SMB Forum last week, business development VP Rob Rae (pictured) said the respect MSPs have earned in the last year keeping SMBs afloat provides an opening for selling security, continuity, and other much needed services.

ConnectMeVoice, GreenLink Networks, ThreatLocker, US Signal, and Zomentum share sneak peeks at forthcoming news.

At the managed services software maker’s Empower partner conference today, execs including President John Pagliuca (pictured) outlined plans to add DNS filtering and endpoint analytics now and cloud management functionality later.

The recently launched startup reports particularly strong interest in its products among two channel segments that see big promise in the budding market for SaaS management services.

Available free of charge, the “data hygiene” system will eventually serve as the cornerstone of a larger data intelligence platform designed to help MSPs make smarter, more informed business decisions.

Research from Kaseya finds cybersecurity, workforce management, cloud migration, and business continuity will continue to be top growth opportunities for MSPs.

Haven’t heard of them before? You’ll thank us for introducing you.

The new features, which join others unveiled today during the documentation vendor’s GlueX partner conference, are evidence of IT Glue’s continued investment in innovation, according to General Manager and CTO Nadir Merchant (pictured).

Integrating IT Glue’s documentation software with myITprocess, a TruMethods solution for providers of virtual CIO services, will make running a vCIO practice easier and more profitable for MSPs, according to TruMethods President Gary Pica (pictured).

Hungry for IT insights? Good, because Matt, Rich, and guest host Ro Kolakowski, founder of 6th Street Consulting, have a heaping helping for you on this episode, spanning from D&H’s new esports and gaming business unit to Intel’s outlook on the year ahead, BitTitan’s emerging “data synchronization as a service” plans, and the characteristics that make great MSPs great, according to Service Leadership’s Paul Dippell.

A new channel chief for Microsoft, as-a-service goodies from Cisco, hyperconverged infrastructure additions from Lenovo, and a bitter ending for a mafioso/cooking enthusiast on the run from the law are among the stories we nearly failed to bring you.

A partnership for Wasabi and Unitrends, another for Fortinet and Linksys, an IPO for KnowBe4, and a promising development for people who want to journey to the afterlife like a Viking are but a few of the many stories we’ve finally taken the time to report.

New partnership allows businesses to cut security costs and free up primary storage capacity for better efficiency

The online event for MSPs, hosted by ID Agent, features an all-star lineup of channel experts sharing insight on growth, challenges, differentiation, and security.

The threat detection vendor’s solution, which is designed to defend SaaS collaboration applications from ransomware, malware, and phishing, will be Datto’s first security-related product other than BDR offerings.

Get ready for an episode filled with cloud computing, cybersecurity, M&A, and flapjacks from spaaaaaace. Joined by channel pro and speed demon Oli Thordarson, of Alvaka Networks, Matt and Rich discuss Kaseya buying RocketCyber, Arcserve merging with StorageCraft, and D&H introducing new video wall kits.

This week, Erick and Rich have Kaseya’s acquisition of RocketCyber on their mind, along with the importance of normalizing your PSA data and the appeal of a new job opening for a professional sleeper.

The combined companies will offer backup, disaster recovery, and archiving solutions for physical, virtual, on-premises, and cloud-based workloads at multiple scales and price points to everything from SMBs to Fortune 50 enterprises.

Zero days in the vFairs and GlobalMeet platforms could have resulted in unauthorized disclosure of user data or remote code execution. An apparent breach of the Axial merger and acquisition platform compromised over 250,000 confidential files.

The expanded program will arm partners to cross-sell all of the products in Ivanti’s growing lineup of IT management and security solutions, according to Erik Randles (pictured), who stepped into his current role last month.

Automated billing systems make it easy for clients to pay you—and for you to remind them.

Speakers at the vendor’s second annual Security Summit yesterday urged listeners to embrace security frameworks, take full advantage of security features in their business systems, and share the latest threat information with one another.

Matt, Rich, and guest host Peter Melby, of MSP Greystone Technology, may not be ghosts but they have cooked up a great show for you this week.

First and only unified SaaS Application monitoring and alerting platform for MSPs lands industry pundit to lead growth and expansion.

Erick and Rich mull the meaning of Kaseya’s new Unified RMM framework, encourage channel pros to rethink their marketing plans, and explain why dried yellow mealworms could be your secret to weight loss success.

The company showcased those and other enhancements yesterday during its online MSP Technology Day event.

Sudhakar Ramakrishna (pictured) will replace Kevin Thompson as president and CEO of SolarWinds next month. The federal paperwork positions the company for a spin-off of SolarWinds MSP as a separate company, a move still under consideration.

Called Pax8 Pro, the new tool provides automation, orchestration, and lifecycle management functionality for onboarding and offboarding cloud users, as well as checklist and reporting features designed to enhance efficiency and customer value.

Together, the two companies will arm ConnectWise to help MSPs centralize, interpret, and act on security data more effectively, according to CEO Jason Magee (pictured) speaking at the vendor’s IT Nation Connect event this morning.

Multi-cloud identity management vendor Zerotek is one of two SaaS administration companies founded by a pioneer of RMM software this year.

RMM and security system integrations, among other steps, are coming soon in a bid to help MSPs automate and centralize cloud management, according to Liongard CEO Joe Alapat (pictured)

The add-on to the managed services software maker’s RMM platform allows users to discover, monitor, and remotely manage almost any device with an IP address.

The company will phase out work on Acronis Cyber Backup and train all of its development efforts on Acronis Cyber Protect, its combination security and BDR solution, according to CEO Serguei Beloussov (pictured).

Managed services powerhouse Datto is now a publicly traded company. In this Q&A with ChannelPro, Senior Vice President of Business Development Rob Rae (pictured) explains what it means for partners, for Datto, and for the entire managed services industry.

Now known as ScalePad, the company has turned a management solution for PCs, servers, and network gear into a comprehensive lifecycle management system for both hardware and the software running on it, according to CEO Dan Wensley (pictured).

Announced at the vendor’s online GlueX conference, the enhancements include PSA and RMM integrations that signal longer-term ambitions to turn IT Glue’s documentation system into a centralized console for most of a technician’s day-to-day work.

The launch this month of the company’s Managed Remote Desktop solution and MSP University enablement platform are the latest steps toward building what CEO Brian Helwig (pictured) says will be “the number one MSP platform on the planet.”

Unveiled during the staffing and outsourced service provider’s 2020 Build IT conference today, the new offerings include an online university, peer groups, an employee performance management solution, and an MSP consulting service.

Wondering how dangerous the cybersecurity landscape is lately? Don’t count malware variants. Count hoodie sales. After all, hackers wear hoodies, so more hoodies means more hackers. It’s simple! Just ask Matt, Rich, and guest host Rory Sanchez, CEO of True Digital Security, who also have thoughts on Kaseya’s new phishing defense solution and pending IPO, RocketCyber’s new managed SOC service, and a new cloud management vendor from the founders of N-able.

The outsourced as-a-service offering, which includes threat remediation assistance, is part of a strategic business model shift by RocketCyber from making security products to providing security services.

MSP Resilient Response (MRR) Program gives MSPs free-use of SaaS Alerts through October 1st to help them protect customers while generating incremental revenue during difficult economic climate

An add-on to its flagship RMM platform, the system is Ninja’s first step in a longer-term effort to build a portfolio of products like those offered by market leaders such as ConnectWise, Datto, Kaseya, and SolarWinds MSP.

The vendor’s board of directors has authorized corporate management to evaluate turning the SolarWinds MSP business unit into an independent, publicly traded company in a deal that could be completed as soon as the first quarter of 2021.

With MSPs in the crosshairs of cybercriminals, it’s more critical than ever to adopt best practices to protect yourself. Here are some tips to batten down the hatches.

The new module automatically documents the contents of a customer’s Azure Active Directory and collects configuration information from core Microsoft 365 applications, including Outlook, OneDrive, Teams, and SharePoint.

The maker of sales management and automation software for MSPs plans to use the $4.1 million to roll out more integrations with third-party solutions and add native network assessment functionality.

The security features, in particular, arrive at a time when the documentation platforms and other systems MSPs store sensitive data in are increasingly under attack from cybercriminals.

Which is why most of you have avoided serious financial damage so far despite a global pandemic and economic crash, says SolarWinds MSP President John Pagliuca (pictured), who sees a bright future ahead for MSPs as well.

Cisco, Intel, Epson, ViewSonic, and a train passenger who accidentally left behind a bag full of something people normally play closer attention to are just some of the newsmakers whose stories we’re finally bringing your way.

Now may be a good time to get in on the ground floor of building a managed services business around IoT solutions.

Survey shows nearly three-fourths fear a second lockdown; Revenue and M&A interest dip amid uncertainty heading into H2 2020

The integration functionality enables MSPs to view contextual data in PSA, CRM, and other external applications directly inside the unified communication vendor’s desktop app. The new partner program pays up to 30% commissions.

The latest enhancements to the unified communications vendor’s 1Stream platform seek both to make jumping into PSA records easier and to reduce the need for switching interfaces by importing more detailed information.

It’s hard to put a price tag on good health and a good job these days. A good sandwich, though? That’s worth a cool million. Just ask Michael Goldstein, president and CEO of LAN Infotech and this week’s guest host. He has thoughts to share with Matt and Rich on other topics too, like the cross-platform “cyber resilience” functionality coming soon to Carbonite and Webroot, the many reasons veterans make good IT employees, and Kaseya’s latest product integrations.

Management of Carbonite backup software through Webroot’s admin portal will precede deeper “cyber resilience” integration between products from the two vendors, which became part of OpenText last year, according to CTO Hal Lonas (pictured).

From deep within their continuing stay-at-home blur, Erick and Rich discuss Kaseya’s software integration strategy, the merits of attending virtual events, and a well-intentioned attempt to simulate a pro sports crowd gone horribly awry.

We present 16 companies in six categories that you may not know about but should.

New leaders for HPE, new chips from Intel, a new channel chief for Nutanix, and a failed attempt at ATM robbery involving a monkey (because slow news week) are all among the stories we’ve just now managed to bring your way.

New functionality provided at no charge lets people working remotely due to the coronavirus pandemic scan personally-owned PCs, and then issues color-coded, letter-graded report cards that MSPs can use to identify vulnerabilities in need of remediation.

Users of the unified communication vendor’s 1Stream platform can now automatically view asset, configuration, and other documentation data when answering calls from customers.

The new solution, called Passly, combines two-factor authentication, password management, and single sign-on functionality with dark web reporting. It builds upon and will eventually supplant parent company Kaseya’s AuthAnvil solution.

Private equity investors are buying up managed services vendors. Will MSPs be winners, losers, or something in between as a result?

In an appearance on the ChannelPro Weekly podcast, private equity investor Philip Vorobeychik (pictured) said MSPs should scale up to build value. Whether they should do it with help from private equity, however, is a more complicated question.

It’s a whole new world, folks, and it just might be a great one too if you’re willing to rethink everything.

Called Helix, the new add-on for the vendor’s BDR solution draws on artificial intelligence to identify and address the sources of backup failures without human intervention.

The unified communications platform now displays call-related data for workgroups, supports more flexible search parameters, and interoperates with both the IT Portal documentation solution and the Busylight call status device (pictured).

Aimed at medium-sized businesses with in-house IT departments, the new service offers Spanning resellers a fresh source of recurring revenue while helping end users turn a solution for recovering from data breaches into a tool for preventing them as well.

The RMM software maker is using white-glove service and a fast-moving, feedback-driven product roadmap to take on bigger, more established rivals.

Bookmark this page for a continually updated list of free, limited-time software offers and other assistance from vendors of remote work, security, and managed services products.

Hmm, wonder what topic Matt, Rich, and guest host Mike Semel, of Semel Consulting, will talk about this week. Surprise! It’s the Coronavirus outbreak, and the challenges of coping with remote work generally and security specifically these days, a subject they get into in detail with interview guest Richard Stiennon, of security consultancy IT-Harvest.

Breakfast! It’s the most important meal of the day. Especially if you’re Matt and Rich, and you’ve got plenty of hot IT topics to discuss with guest host Bob Nitrio, CEO of Ranvest Associates. Items on the menu today include HPE’s compact new micro-server for SMBs, Nerdio’s new Windows Virtual Desktop deployment and administration system, WatchGuard’s acquisition of Panda Security, and Axcient’s new backup protection technology.

With an expanded schedule of cities for 2020, ChannelPro has launched its “Game Theory” tour to help MSPs, IT consultants, VARs, and integrators win big in business.

In the completion of deals announced late last year and early this one, Sophos has been formally acquired by Thoma Bravo and Veeam has been bought by Insight Partners.

The deal with Sverica Capital Management positions the UCaaS vendor, which sells exclusively through MSPs, to expand its partner base more rapidly, according to CEO Zane Conkle (pictured), who will continue to lead the firm.

A collaboratively developed connection between Datto’s remote monitoring and management system and Intel Endpoint Management Assistant lets MSPs take control of devices that are powered off or unresponsive.

Successful recent efforts to protect an MSP whose credentials were for sale on the dark web, which came to light last week, are a short-term win in a long-term war, according to founders of a previously behind-the-scenes threat information sharing group.

Working through a security information sharing group formed last summer, the two vendors successfully investigated and remediated an attempt to sell an undisclosed MSP’s administrative credentials on the dark web.

Officially announced during Auvik’s Frankly MSP Live partner conference, the new functionality lets Liongard partners import detailed information about routers, switches, and other network devices into their consolidated documentation data repository.

According to Chief Product Officer Alex Hoff, pictured, ConnectWise, Datto, Kaseya, and SolarWinds are all partners eager to consume its data rather than potential competitive threats.

The blockbuster deal, which is the latest in a wave of private equity investments involving leading vendors, is valued at approximately $5 billion.

Bowie, MD – December 18, 2019 – ID Agent, the leading threat intelligence and identity monitoring provider, announced today that Chief Marketing Officer Dana Liedholm has been elected to CompTIA’s IT Security Community Executive Council.

An addition to the vendor’s existing backup solution for workstations, servers, and business documents, the new system offers unlimited protection for data in Exchange Online, OneDrive, and SharePoint for a flat $1.50 per user per month.

Members of the vendor’s MSP Connect partner program can now purchase Sophos Managed Threat Response and Sophos Cloud Optix at pay-as-you-go rates that align with recurring revenue cash flow models.

Technicians can now deploy Bitdefender protection on Windows, Mac, and Linux endpoints, track installation progress, and monitor update status through the Datto RMM interface.

The latest addition to the company’s expanding suite of solutions for MSPs comes with extensive automation functionality designed to make protecting files and folders on workstations and servers simple.

The latest step in a long-term effort to make Managed Workplace the most security-focused product of its kind, the new integration lets technicians deploy Content Shield agents and view security-related metrics without exiting the RMM tool they use all day.

December 3, 2019 in Dallas, ID Agent Roadshow Teaches MSPs to Level Up with Proven Strategies for†Building a Profitable Security Practice

Wrapping up its highest attendance year ever, ChannelPro hosted MSPs, IT consultants, VARs, and integrators for a full day of business building and networking.

The enhancements to the vendor’s documentation solution arrived last week during ConnectWise IT Nation Connect event alongside automated password rotation functionality and updates to the vendor’s network documentation system.

At its IT Nation Connect event, the managed services vendor named MJ Shoer (pictured right) leader for the ambitious venture, announced two substantial donations of seed money by ConnectWise founder Arnie Bellini (pictured left), and more.

Announced by CEO Jason Magee (pictured), the blockbuster deals add BDR, security, and documentation to a lineup that already included RMM, PSA, quoting, and remote control, positioning ConnectWise to offer one of the industry’s most complete portfolios for MSPs.

Connecting its documentation solution more closely with more products, especially from parent company Kaseya, and arming the system to act on the information it collects automatically are among the vendor’s highest long-term priorities.

The capital infusion, which Acronis will use to add staff, build data centers, and fund acquisitions, is the latest sign of accelerating interest in the exploding managed services market on Wall Street.

In keynotes by general manager Nadir Merchant (pictured) and others, the managed services documentation vendor showcased recent and forthcoming updates aimed at helping MSPs streamline operational processes.

The new release includes patch management functionality and integrated monitoring of the vendor’s Intronis Backup solution, both of which support a larger effort aimed at making Managed Workplace the industry’s most security-centric RMM platform.

The new functionality, quietly introduced late last month, automatically creates PSA tickets after access rights, firewall settings, and other critical settings change and then highlights what’s new directly within the relevant documentation.

Sold under the new Acronis Cyber Services brand, the three offerings are part of a larger effort by Acronis to reinvent itself as a “cyber protection” vendor offering backup and security together rather than backup alone.

ConnectWise†provided a preview of†IT Nation Connect 2019, its premier event for companies that sell, support, and service technology, including some changes based on ConnectWise’s new CEO, Jason Magee’s long-term vision for the event. The conference, to be held Oct. 30 to Nov.

New functionality that gives users more options for authenticating themselves during logins, as well as the vendor’s plan to enforce use of 2FA, come as cyberthieves are increasingly targeting RMM and PSA applications.

Recently rebranded MSP360 and SKOUT CYBERSECURITY, respectively, both vendors are in the early stages of major campaigns to attract MSP partners.

The two relative newcomers to a market filled with name-brand vendors are both refining their onboarding and support processes before going after a bigger share of burgeoning demand for MSP business management software.

Called OneXafe Solo 300 and due to reach market in October, the system is the vendor’s first appliance-based BDR offering and a significant step in its effort to build an end-to-end data protection portfolio for businesses and partners of all kinds.

Named Voleer, the system helps integrators generate project work and recurring revenue by identifying gaps in an end user’s security defenses as well as opportunities for them to streamline their spending on platforms like Office 365 and Azure.

Findings detail challenges and opportunities organizations face in protecting data in the cloud, on-premises, and in SaaS applications such as Office365

Though the managed services vendor has a toe in the security water through steps like its alliance with email security vendor Vade Secure, business development exec Rob Rae (pictured) says it’s biding its time before rolling out anything more ambitious.

New and enhanced offerings showcased today at the vendor’s DattoCon event include an image-based business continuity solution for PCs, an email security add-on for the company’s SaaS Protection product, and a new edition of the SIRIS BDR appliance.

According to CISO John Ford (pictured), the vendor is teaching its coder security best practices, rolling out a new team of security “champions,” and engaging in M&A discussions with over half a dozen vendors.

Part of a larger effort to enable everything-as-a-service business models, the new platform helps partners create, sell, and bill for subscription-priced solution bundles that combine software and hardware with their own managed services.

Part of an updated release of the vendor’s next-generation BDR solution, the enhancements are designed to help MSPs standardize on one data protection platform and pay for it the same way they bill their clients.

The new software helps policyholders verify that they’re in compliance with due diligence requirements before filing an application, and then document compliance later when filing claims.

Private equity investor Philip Vorobeychik (pictured) explains why investors like him are pouring billions into vendors that serve MSPs, and what that trend means for the managed services market.

Called Network Glue, the new system automatically discovers, documents, and diagrams all of the workstations, servers, routers, switches, and other IP-based devices in an end user’s environment.

Available at no extra cost, the new functionality lets users of the vendor’s BullPhish ID product identify “targets” for awareness campaigns without manually uploading user lists, according to ID Agent exec Dan Tomaszewski (pictured).

Called Unitrends Cloud Backup and available at “aggressive” prices, the new offering is designed to provide an affordable alternative to appliance-based BDR solutions that replicate data to the cloud.

The transaction positions Passportal to enhance its products and expand its market reach faster, according to CEO Colin Knox (pictured), who will remain on board as director of MSP product strategy.

Called webhooks, the recently launched technology allows MSPs to more easily generate automatic service tickets whenever the video cameras, smart bulbs, and other IoT systems supported by the Domotz platform experience a technical problem.

Research underscores the important differences between perception and reality in cloud security with 30 percent of respondents citing their organizations’ governance readiness as poor

The new Recovery Series MAX devices are designed to fill a gap in the Unitrends portfolio for economically-priced, modestly-scaled hardware with enough power to run entire backup infrastructures locally.

In addition to reliability and speed improvements, the updated integration enables users of both systems to switch between them with a single click, reducing the time required to assess and remediate customer issues.

MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well.

The new functionality, which provides access to information about tickets associated with specific contacts and configurations, underscores IT Glue’s continued dedication to integration with competitors of parent company Kaseya, according to VP of Product Luis Giraldo (pictured).

The security vendor is staffing up on support, signing integration pacts with RMM makers, and more, according to channel chief Joe Sykora (pictured), who says a new tiered partner program structure with bigger discounts for top sellers is coming soon too.

The vendor plans to bundle its new phishing simulation and end user education platform together with its flagship dark web monitoring service, and offer both at prices it says are significantly below what many MSPs currently pay for dark web protection alone.

The deal gives the iconic managed services software maker access to capital and business expertise it needs to realize ambitious strategic goals, according to founder Arnie Bellini (pictured), who will step down as CEO.

The new, subscription-priced offering is designed to help MSPs drive adoption of managed security services.

Powered by the new Auvik Inventory API, the enhancements are designed to help MSPs consolidate client device data in a centralized repository.

Jason Bystrak (pictured) plans to significantly expand the distributor’s cloud business unit, add more MSP partners, roll out pre-integrated cloud solution bundles, and forge new relationships with a wider circle of cloud and managed services vendors.

Equipped with integrated PSA, RMM, CRM modules and more, the new system seeks to maximize efficiency by automatically opening, categorizing, prioritizing, and assigning tickets and then stepping technicians through standardized resolution procedures.

The deal, which includes a multi-year agreement by Barracuda to resell several Avast Business security solutions, immediately turns Barracuda into a player in the rapidly evolving market for managed services and managed security software.

A new program called Goal Assist provides sales team training services, supplies expert speakers for demand generation events, offers direct help at sales meetings with potential clients, and more

The new functionality augments earlier compliance automation capabilities for the European Union’s General Data Protection Regulation. Additional modules for PCI DSS, ISO 27001, and other standards are in development

The hiring comes several months after Slutskin began consulting for the documentation vendor and several months before the introduction of forthcoming integrations with management products from Datto and Kaseya.

Unlike sales reps, members of the new 11-person unit are tasked exclusively with driving partner satisfaction and retention through regular outreach and engagement.

The data protection vendor is rolling out new partner resources and paying “obsessive” attention to partner satisfaction as well in connection with a renewed focus on attracting and retaining MSPs, according to Chief Revenue Officer Jeff Cummings (pictured).

Available in both free and advanced editions, the new functionality automatically searches for advanced persistent threats, keyloggers, malicious registry changes, and other intrusions that have gained a foothold on monitored end points.