ConnectWise’s new research paints an extremely scary picture for MSPs. Click to learn how you can fight back.

Acronis Introduces Acronis Ultimate 365 suite, ConnectWise Debuts 2025 MSP Threat Report, Deepwatch Acquires Dassana, and more.

Find out how ConnectWise’s Asio platform is changing the way MSPs do business, delivering efficiency and profitability.

Join ChannelPro’s Joel Zaidspiner on the show floor speaking with Connectwise PitchIT winners SeedPod, PCPowersave, and Sention.

Read about the latest updates from ConnectWise, Ingram Micro, SonicWall, CompTIA, Moovila, and more.

Breakthrough PSA experience to be highlighted at IT Nation Connect 2024 in Orlando.

Click to learn more about key partnerships, new capabilities, and benefits for your MSP from these announcements.

Get ahead of the competition with our partner news and industry insights. These announcements can drive smarter decisions.

ConnectWise new chief executive talks about how the MSP community is helping shape the future of his organization.

Click to learn about The 20 MSP’s latest strategic acquisition, Synopsys’ rebrand, and Axio’s new quantification tool.

Empower yourself with the latest channel news, and learn about the key benefits for MSPs from these announcements.

We’re bringing you the hottest MSP news to keep you informed and empowered.

AI-powered digital assistant now available to assist MSPs with finding data, gaining insights, and automating mundane cybersecurity tasks.

ConnectWise unlocks the power of siloed security data to deliver a holistic view across MSPs clients’ environments with a new MSP risk scoring system.

SMBs are facing an increase in cybersecurity attacks, yet many lack the in-house skills to properly address security issues, ConnectWise research showed.

He brings ConnectWise a wealth of experience and expertise to his new position, where he will play a pivotal role in shaping the company’s financial strategy and success.

This upgrade offers expanded cybersecurity protection for SMBs.

Drawing on half a million incidents across the industry, new report reveals top three cybersecurity challenges for MSPs to guard against in coming year

The company’s newest capabilities focus on hyper-automation through the addition of smart bots, enhanced workflows, and other features.

Here’s some advice on how MSPs can best get clients “unstuck” from their digital transformation journey.

Partners Unlock Customized, Productivity-Boosting Solutions, RPA Pro and RPA Essentials, at Automation Nation 2024.

PitchIT Enables Businesses to Unleash Innovation, Showcase Solutions at IT Nation Connect, Integrate with ConnectWise, and Win a $70,000 Grant.

“This is just the beginning,” says ConnectWise’s Drew Sanford.

The access management landscape is evolving. Compromised credentials, compliance concerns, and the demand for seamless experiences create cumbersome bottlenecks when trying to secure your network, devices, and users. By leveraging […]

The company’s latest initiatives seek to simplify operations through AI and more, Magee says.

ConnectWise, a leading provider of software solutions and services for technology solution providers (TSPs), proudly announces game-changing enhancements to its Business Management Solutions. These updates are prioritized from partner feedback and designed […]

ConnectWise, the world’s leading software company dedicated to the success of technology solution providers (TSPs), is proud to announce the evolution of its remote monitoring and management (RMM) solution to Unified […]

Top-tier channel leaders converged in Orlando, FL, to learn about ConnectWise’s powerful, new MSP toolset.

ConnectWise’s innovative AI companion product to enable better overall IT support for SMBs.

ConnectWise, the world’s leading software company dedicated to the success of IT solution providers (TSPs), today at IT Nation Connect showcased the evolution and future of its Asio™ Platform during CEO Jason Magee’s keynote, […]

Cybersecurity Management Reimagined to more Efficiently Protect Security Tech Stacks.

In an exclusive interview, Connectwise VP Raffael Marty explains why major integrations are helping their MDR solution to lead the pack.

ConnectWise MDR seamlessly integrates with leading EDR solutions, empowering TSPs to close gaps in endpoint defense.

The ASCII Group, a membership-based community of independent North American managed service providers (MSPs), is pleased to announce a unique collaboration with ConnectWise, provider of software, services, and community for IT solution providers. This initiative aims at helping emerging technology vendors that are involved with the ConnectWise PitchIT accelerator program to further connect and establish robust partner channels by leveraging the ASCII Edge MSP Conferences held regionally across North America.

The integration enables MSPs to manage business continuity and disaster recovery through a single dashboard.

Over the next couple of years, much of the existing patchwork of services will be integrated into the Asio IT management platform.

In support of that challenge, ConnectWise announced new partnerships, product integrations, and security services at its annual security conference.

ConnectWise has announced a new partnership with the Cybersecurity and Infrastructure Security Agency (CISA) Joint Cyber Defense Collaborative (JCDC) to enhance cybersecurity for MSPs.

The ChatGPT-based automated scripting tool it unveiled last week is the leading edge of a broader initiative aimed at helping MSPs get more done faster with help from artificial intelligence.

Introduced just 72 days after ChatGPT’s debut, a new integration between the OpenAI technology on one side and both ConnectWise Automate and ConnectWise RMM on the other aims to help technicians automate ticket resolution processes faster.

A popular figure among ConnectWise partners and familiar presence at its events, Fulton was most recently the company’s chief customer officer, with oversight responsibility for the IT Nation partner community.

In this video, Eaton’s Alliances Technical Specialist, Reggie Greene, provides a quick overview of Eaton’s ConnectWise integration and how the plug-in will help MSPs improve operations and drive efficiency to grow business.

The company is rapidly staffing up a team tasked with helping MSPs get a security practice off the ground and a separate team led by CISO Patrick Beggs (pictured) charged with protecting ConnectWise products from external attack.

Ameer Karim (pictured right) and other executives discussed those plans, a slew of additions to the ConnectWise security portfolio, and the company’s ambitious vision for its next-generation Asio platform during this week’s IT Nation Connect event in Orlando.

Announced at the vendor’s IT Nation Connect conference alongside a joint tech apprenticeship program with CompTIA, the pact gives MSPs access to Arrow’s quoting, procurement, billing, and other services from directly inside the ConnectWise platform.

AlertOps, Humanize IT, and Vonahi Security will vie to see who places first, second, and third in ConnectWise’s annual competition for startup makers of MSP software at the vendor’s IT Nation Connect event in November.

Current and forthcoming additions to the vendor’s Modes Theory offering aim to help channel pros drive internal alignment around shared objectives and better support their customers’ goals.

The deal marks ConnectWise’s first entry into the market for automated end user payment collection and reconciliation for MSPs.

Attendees at a two-part online “Battle Royale” hosted next week by IT network and marketplace Channel Program will help select this year’s finalists in ConnectWise’s annual competition for startup makers of MSP software.

The new backend link is designed to help Zomentum Connect users reconcile licenses more easily and bill for services more accurately.

A plug-in available now at no cost lets IPM users access data and features from within the same system they use to manage other hardware on a customer’s network.

Introduced at the vendor’s IT Nation Secure conference, the integrated resources are designed to make completing insurer questionnaires and getting competitive pricing on cyber policies simpler for MSPs and their customers.

Available on demand or under retainer, the new offering is designed to help MSPs without security experts of their own on staff overcome breaches faster and more effectively.

Under a revamped organizational structure, four general managers responsible for key portions of ConnectWise’s portfolio report in to CEO Jason Magee (pictured). Patrick Beggs, meanwhile, steps in to lead security operations for the company.

ConnectWise partners to benefit from advanced customer experience analytics as part of company’s leading portfolio

According to Chief Product Officer Jeff Bishop (pictured), the platform is meant to provide a single interface for everything technicians do. The RMM solution is designed to be a faster, more scalable successor to the vendor’s two existing RMM products.

Chief Product Officer Jeff Bishop (pictured) discussed that change, which allows MSPs to buy SentinelOne software with or without accompanying SOC services, plus new efforts to secure ConnectWise products at the vendor’s IT Nation Explore event today.

The company unveiled both a free, simplified version of its BrightGauge analytics solution and an addition to its PSA product designed to streamline cloud invoicing during its virtual IT Nation Explore conference this morning.

Marrow to implement IT-enabled business initiatives as ConnectWise continues to grow

Speaking with ChannelPro at its IT Nation Secure event, ConnectWise CISO Tom Greco (pictured) says MSPs are making headway against attacks on their customer records, but still have a way to go.

Dedicating full-time analysts to preparing threat intelligence and sharing it with the IT community has been an ambition at Perch since its founding five years ago.

Speaking at the vendor’s IT Nation Secure event today, VP of Cybersecurity Initiatives Jay Ryerse (pictured) warned attendees that channel pros without security expertise are losing clients to more skilled peers in a process set to accelerate in the years ahead.

The new addition to the ConnectWise Recover suite lets MSPs who use multiple data protection products monitor backups and protected endpoints, build and automate workflows, set up alerts, run reports, and more through a single console.

The acquisition will help Service Leadership deliver benchmarking metrics and growth advice to more MSPs, according to CEO Paul Dippell (pictured), while enabling ConnectWise to build widely respected data and tools into its software.

Company names new chief information security officer, executive vice president of growth and senior vice president of engineering

The platform, named ConnectWise Fusion, is designed to unify the vendor’s 18 product families by enabling them to share common data stores, reporting tools, and network discovery engines, according to Chief Product Officer Jeff Bishop (pictured).

Together, the two companies will arm ConnectWise to help MSPs centralize, interpret, and act on security data more effectively, according to CEO Jason Magee (pictured) speaking at the vendor’s IT Nation Connect event this morning.

Partnership provides thousands more Managed Services Providers (MSPs) the ability to easily add, deploy, and manage the cloud communications solutions that enable businesses to work better from wherever

Faced with 2020’s global pandemic and economic downturn, ConnectWise worked to help our partners navigate the challenges at hand, as well as continue to create technology solutions that help pave the way for their lasting legacy.

The new addition to the vendor’s lineup of IT Nation conferences seeks to help partners tackle an enormous challenge with equally enormous revenue potential.

Domotz now enables managed services providers (MSPs) to monitor and manage network infrastructure, connected devices and IoT systems directly through ConnectWise Manage.

The ConnectWise Manage integration will refine processes, increase efficiency for managed service providers using the enterprise resource planning software

Part of the company’s wider efforts to strengthen the security of its products at a time of increased assaults on RMM and remote access systems, the new program will reward “white hat” hackers for identifying vulnerabilities in ConnectWise applications.

Both offerings add new capabilities to Fortify, the suite of security solutions that ConnectWise acquired along with MSP software and service provider Continuum last year.

Part of a larger wave of security-related news from the vendor’s IT Nation Explore event, which is taking place online this week, the new offerings are designed to help channel pros meet ever-escalating demand for security services more effectively.

Speaking with ChannelPro today, CEO Jason Magee (pictured) described spending cuts and roadmap adjustments designed to help both ConnectWise and its partners make it past economic stagnation to the growth that will follow.

Held virtually rather than in person, due to the Coronavirus outbreak, the recent event sought to boost partner satisfaction and retention by highlighting capabilities MSPs should be using but often aren’t, according to executive Craig Fulton (pictured).

In conjunction with a “shift left” strategy launched earlier this year that seeks to build security earlier into software development, the company is ramping up threat modeling, rolling out automated tools, and introducing its first formal bug bounty program.

Cloud Communications Leader Streamlines Data Entry and Enhances

Productivity Through an Open Integration Between

CoreNexa Account Manager and ConnectWise Manage

The vendor’s new chief operating officer, chief financial officer, chief revenue officer, and chief technology officer all report to CEO Jason Magee (pictured).

Updates to the documentation system allow users to create tickets in ConnectWise Manage or remote into endpoints via ConnectWise Control without changing interfaces. Enhanced synchronization with Manage and ConnectWise Automate is now available too.

Time to coincide with this year’s IT Nation Connect partner event, the limited time promotion lets ConnectWise users buy Webroot’s end user education system at 50% off for roughly six months.

At its IT Nation Connect event, the managed services vendor named MJ Shoer (pictured right) leader for the ambitious venture, announced two substantial donations of seed money by ConnectWise founder Arnie Bellini (pictured left), and more.

Announced by CEO Jason Magee (pictured), the blockbuster deals add BDR, security, and documentation to a lineup that already included RMM, PSA, quoting, and remote control, positioning ConnectWise to offer one of the industry’s most complete portfolios for MSPs.

Named ConnectWise Engage and powered by technology from PRM vendor Webinfinity, the new system is the latest expression of ConnectWise’s ambition to offer single-pane-of-glass access to all of the tools and resources MSPs need to serve customers.

SkyKick’s cloud migration and management services and ConnectWise’s line-of-business solutions for MSPs are the latest offerings available through the D&H Cloud Marketplace.

Introduced at a time of increased attacks against MSPs, the new group is designed to help makers of RMM, PSA, and other systems share insights and coordinate responses.

Report Valued at Nearly $2,200 Available at No Cost to Connect Registrants

ConnectWise†provided a preview of†IT Nation Connect 2019, its premier event for companies that sell, support, and service technology, including some changes based on ConnectWise’s new CEO, Jason Magee’s long-term vision for the event. The conference, to be held Oct. 30 to Nov.

Nearly 70% of SMBs have not identified and documented cybersecurity threats

According to CISO John Ford (pictured), the vendor is teaching its coder security best practices, rolling out a new team of security “champions,” and engaging in M&A discussions with over half a dozen vendors.

Chief Product Officer Jeff Bishop (pictured) showcased those and new single sign-on functionality at the vendor’s IT Nation Explore event this week in Orlando.

Both first-place winner TimeZest and second-place finisher Halp will take home investment capital they can use to refine and sell solutions that extend the capabilities of the ConnectWise portfolio.

The backup and security vendor also announced forthcoming plans to enhance existing integrations between Cyber Cloud and ConnectWise’s RMM and PSA solutions.

The new functionality lets Bitdefender users who also use ConnectWise Automate handle deployment, quarantine management, alerts, notifications, and more without exiting the console they employ for other administrative activities.

Announced on the same day as a resale agreement with threat detection and response vendor Perch Security, the new system is part of a larger, evolving push by ConnectWise into the massive and growing market for security solutions and services.

In addition to reliability and speed improvements, the updated integration enables users of both systems to switch between them with a single click, reducing the time required to assess and remediate customer issues.

MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well.

The new functionality, which provides access to information about tickets associated with specific contacts and configurations, underscores IT Glue’s continued dedication to integration with competitors of parent company Kaseya, according to VP of Product Luis Giraldo (pictured).

See what six users of ConnectWise software have to say about private equity firm Thoma Bravo buying the managed service software maker and founder Arnie Bellini (pictured) stepping down as CEO.

The deal gives the iconic managed services software maker access to capital and business expertise it needs to realize ambitious strategic goals, according to founder Arnie Bellini (pictured), who will step down as CEO.

Hackers employed a vulnerability first reported and remediated in 2017 last week in attacks aimed at spreading ransomware onto endpoints managed by users of Kaseya’s RMM platform with unpatched or improperly patched copies of ConnectWise software.

Jason Magee (pictured) is now president and COO, Jeff Bishop has become chief product officer, and former chief product officer Craig Fulton has been named the vendor’s first-ever chief customer success officer

The hiring comes several months after Slutskin began consulting for the documentation vendor and several months before the introduction of forthcoming integrations with management products from Datto and Kaseya.

The former Sienna Group LLC will now be the ConnectWise Cybersecurity Center of Excellence. Its goal, according to ConnectWise CEO Arnie Bellini (pictured), will be closing the gap between demand for security expertise and available supply in the channel.

The new groups will help MSPs prepare to buy or sell a business and advise traditional hardware and software resellers on how to add as-a-service offerings to their product lineup, according to Arlin Sorensen (pictured), who is leading the initiative.

Described by Chief Product Officer Craig Fulton (pictured) during the managed services vendor’s IT Nation Connect conference in Orlando last week, the new features are designed to help MSPs improve brand recognition and technician productivity.

According to CEO Arnie Bellini (pictured), core elements of the initiative include the launch of an open source security integration standard and the introduction of new cybersecurity solutions, some of which will compete with products from ConnectWise partners.

The new addition to its end-to-end outsourced technology stack for MSPs lets Collabrance and its partners share real-time data automatically, resulting in faster, more effective customer service, according to senior executive Doug Grimm (pictured).

Both efforts will culminate at the vendor’s IT Nation Connect conference in Orlando this November.

Going forward, all of the vendor’s events, user groups, and peer groups will employ variations of the IT Nation brand and reside within a single, consolidated organization led by Pete Sorensen (pictured).

The newest addition to the ConnectWise product family, which currently provides centralized control over cloud computing solutions, will soon perform similar functions for backup and security solutions from ConnectWise’s vendor partners.

Both BDR vendors have made it easier for MSPs to monitor, provision, and invoice services from directly within the ConnectWise Manage PSA system and ConnectWise Automate RMM solution.

Crowned at the vendor’s Automation Nation event today, Jimmy Puckett and David Wilkeson (pictured) will receive up to $100,000 to create an add-on for the ConnectWise Manage PSA solution that automates employee bonus calculation.

Speaking at the company’s 2018 Automation Nation event today, Chief Product Officer Craig Fulton (pictured) described a platform philosophy aimed at offering MSPs single-pane-of-glass control over its own solutions and those from its ecosystem of partners.

Former HTG executive will draw on more than 25 years of channel experience to deliver expanded end-to-end services to the company’s global partners

The managed services vendor also announced that the ConnectWise Advanced Security Dashboard, which was introduced earlier this week by Cisco, enters piloting next month and general availability in September.

Partners of the cloud distributor who also use ConnectWise’s PSA platform can now bill for cloud subscriptions in advance as well as in arrears from directly within the same console they use to operate their managed services business.

Competition Open to All Developers, Winner Will be Announced at Automation Nation 2018

CylancePROTECT and CylanceOPTICS now available through ConnectWise Marketplace

Automation Nation will now offer technical content for the entire ConnectWise portfolio, allowing IT Nation to focus on business best practices content. Datto, Kaseya, and other rivals formerly barred from those shows are now welcome to attend.

Aimed at better positioning both companies to help MSPs embrace operational best practices, the move brings a leader in managed services software and a leader in managed services peer groups together under one roof.

At its IT Nation conference today, CEO Arnie Bellini (pictured) showcased ConnectWise’s new Unite portal and forthcoming Developer Kit as key elements of a larger plan to provide one platform for managing every solution an MSP offers.

By the end of 2018, the company told conference-goers today, ConnectWise Automate will have an entirely Web-based interface. A new tool for supporting devices that conventional remote access solutions can’t connect with, meanwhile, will debut in Q2.

Integration between ConnectWise Manage and Infrascale improves MSP efficiency, reduces costs, and increases their total addressable BDR market

Developed in direct collaboration with ConnectWise, the new offering supplements the outsourced help desk and NOC services IT By Design has been delivering for ConnectWise since last year, and precedes a forthcoming outsourced security operations center.

Integration Accelerates Cybersecurity Threat Detection and Response Capabilities

New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.

Managed services platform to help Cisco partners efficiently deliver managed IT services

MSPs who use itopia’s Google-based platform to host Windows workspaces can now import client and user data from ConnectWise Manage and export ticket and billing information back in return.

Arrow has been distributing the ConnectWise Manage PSA and ConnectWise Automate RMM solutions since June.

Industry leaders bring decades of executive experience in global finance, technology and corporate governance to ConnectWise

The news comes two weeks after his former ConnectWise colleague Matt Nachtrab became eFolder’s CEO, and one week after the data protection vendor’s merger with DRaaS provider Axcient.

June 28, 2017 11:25 AM Eastern Daylight Time

CENTENNIAL, Colo.–(BUSINESS WIRE)–Arrow Electronics, Inc. (NYSE: ARW) is now offering ConnectWise business management solutions through ArrowSphere.

Arrow’s enterprise computing solutions business will provide its managed service providers (MSPs), system integrators and value-added resellers (VARs) with access to several ConnectWise products, including:

The new deployment option targets SaaS resellers who want to use ConnectWise’s cloud management system but not the rest of its managed services software suite. New billing and single sign-on capabilities for CloudConsole debuted today as well.

ConnectWise partners now have access to real-time analytics that provide critical intelligence about data recovery timelines and business downtime costs.

Called ConnectWise Control Free, the new system lets one technician conduct one end user session via up to 3 access agents and can be upgraded to a paid version of the solution as an MSP’s needs grow more sophisticated.

CoreDial’s partner community to gain more efficiencies through API integration

The new tool enhances marketing connectivity between ConnectWise, Constant Contact, and MailChimp.

PSA collaboration focuses on self-healing tickets, efficient billing, and easy deployment.

The latest edition of ConnectWise Sell offers electronic ordering capabilities, new BI functionality, an updated interface, and the ability to import quotes created by Tech Data reps directly into the system.

Users of ConnectWise products in the U.S. who register by the end of the month will get 20 percent back on all new Office 365, SharePoint Online, and Exchange Online licenses sold in the first half of 2017.

MSPs can now offload their NOC requirements to a third-party facility running ConnectWise software at rates the managed services software maker claims are 20 percent lower than comparable offerings.

Announced at the company’s annual IT Nation event in Orlando, the changes are the latest step towards merging once separate managed services applications into an integrated suite.

The new plug-in enables MSPs to deploy and manage Trend Micro Worry-Free Services within the LabTech console.

Quosal BI offers a set of ready-to-go reports and dashboards for users to analyze and share data collected by Microsoft Power BI.

The managed service software vendor says Auvik’s solution complements rather than overlaps with its own LabTech RMM product.

The new release includes UI changes designed to improve technician productivity and increase consistency across ConnectWise products.

CloudConsole enables users to manage, monitor, and bill for a broader array of Microsoft cloud services.

Loaded with interface, patch management, and scalability improvements, the latest edition of ConnectWise’s RMM platform is the biggest update in that product’s history,
according to LabTech general manager Brett Cheloff.

The ConnectWise CloudConsole cloud service management, monitoring, and billing tool is now available through the Tech Data Cloud business unit.

Under a new agreement announced today, ConnectWise’s sales team will promote Passportal’s solution, which now integrates with the LabTech RMM system, to its customers.

Now available within ConnectWise 2016.2, CloudConsole equips technology solution providers with the tools they need to become effective CSPs.

By starting the credit approval process right from ConnectWise, GreatAmerica aims to remove the obstacles that make financing a challenge for MSPs.

The integration provides immediate cross-synchronization from PSA to CloudPlus SaaS delivery platform.

Currently available in beta version, the new cloud service management, monitoring, and billing tool will be available free to ConnectWise partners for a limited time, with general release in 2016.

The latest version of Anchor business-grade file sync and share service features LAN sync, web preview, and ConnectWise billing integration.

The eleventh-annual IT Nation event for technology solution providers will take place November 11-13, in Orlando, Florida, at the Hyatt Regency.

ConnectWise Business Suite offers a comprehensive set of solutions, growing beyond the office to focus on the entire enterprise.

ConnectWise 2015.3 offers new features, greater functionality, and an intuitive user interface.

ScreenConnect’s remote control solution will be integrated as the default option within LabTech.

By integrating its solution with ConnectWise PSA, Passportal aims to help channel partners address the pain point of password management and security.

CloudBerry Lab Managed Backup Service combines with ConnectWise Business Management Platform to create an online backup solution offering for MSPs, VARs, and system integrators.

ConnectWise 2015.1 offers enhanced functionality, new products, and more third party integrations.

Bellini presents vision for the future of the ConnectWise platform to the conference audience.

ChatAssist enables real-time, two-way communication and visibility between technology solution providers and customers for faster support.

Intermedia integrates its Partner Portal with its partners’ most popular CRM, accounting, and professional services automation tools.

The integration enables MSPs to sync client data in ConnectWise with the Client Heartbeat portal to monitor and track client satisfaction over time.

The new functionality enables faster, more efficient billing operations.

Security and compliance solutions are now part of the companies’ ongoing partnership.

The new kits from ConnectWise cover Vendor Management, Co-Managed IT, and Service Boards.

ConnectWise partners will be able to license ESET’s advanced antivirus and antispyware technology in a simple monthly pricing schedule and deployment model.

Ingram Micro’s cloud team will now market, sell, and support ConnectWise Professional Services Automation platform, LabTech Software’s RMM solution, and Quosal’s quote management solution.

Datto’s hardware-based BDR solutions can now receive device alerts. ConnectWise users can also create Datto tickets and configure service types.

ConnectWise 2012.1, the first in a series of four updates planned for this calendar year, includes a wide variety of new features and partner-requested enhancements.

With its Winter Release ’12, Intronis, a cloud backup and recovery company, is now offering ConnectWise integration and mobile application availability for iPhone and Android-enabled devices.

The courses from ConnectWise are designed to aid in employee recruitment, retention, training, and development.

BrightGauge generates custom reports from ConnectWise data, or a combination of both ConnectWise data and data from a remote monitoring and management product.

ConnectWise has enhanced the learning experience for its Professional Services Automation product by making its video learning material available in MP4 format on the ConnectWise University site.

The online and cloud storage provider is offering MSPs a means of controlling backup activities via the popular Professional Services Automation (PSA) software.

CEO Arnie Bellini highlighted new features in the company’s business process management tool and revealed some innovative partner offerings in his keynote at IT Nation 2011.

Held in the first through third quarters of the year, the ConnectWise User Group Meetings are held as a supplement to the company’s annual IT Nation event.

The integration enables ConnectWise users to set up Symform services as a suite of product types within ConnectWise and establish pricing for those products.

The remote management and monitoring software now enables MSPs to centralize managed services offerings via the popular “operating system” software.

The ConnectWise Support service hours are now available 24 hours, 7 days a week, 363 days of the year.

IT Nation 2011 will take place in Orlando from November 9 to 11, and is no longer for just ConnectWise partners.

The Managed Device API enables greater management capabilities for a wide variety of devices and configurations from third-party integrators.

Managed services providers will notice an improved customer portal as well as a new email connector feature.

The integration brings Axcient’s backup and disaster recovery capabilities to ConnectWise partners, while bringing ConnectWise service capabilities to Axcient partners.

The new ConnectWise features are designed to reduce overall support costs and automatically track all session details for total accountability.

The 7th annual conference will be held in November for VARs and MSPs. The event’s Solutions Pavilion will present products from CharTec, Cisco, LabTech Software, Level Platforms, Quosal, and Zenith Infotech.

ConnectWise 2011.2 includes inventory and SLA management features, as well as new integration with third-party products.

The latest business management software is now fully compatible with Kaseya’s remote management tools, equipping MSPs with automatic sync-up of the two platforms.

ConnectWise Email Connector not monitors alerts generated by Microsoft’s Web-based remote management and monitoring service.

The Australian business systems software developer says channel pros will “find hundreds of distributors and vendors already available in the ITQuoter master database.”

The upgraded product helps boost sales and customer relations when facing a client with an internal IT staff.

The new product allows integration of Sage Line 50 and Sage 200 with the ConnectWise platform, streamlining customer data for IT service providers, VARs, and MSPs.

New features include Google calendar integration and Outlook sync enhancements.

The company’s StoreGrid Service Provider Edition now combines with ConnectWise business operations software for streamlined online backup management processes.

The integration of the products is aimed to help partners update configuration information in ConnectWise, eliminating the need for manual entry.

The latest version of the business operation software aims to deliver increased automation, especially in the management of service tickets CRM.

GFI Software says the compatibility is aimed at providing MSPs with “more efficient proactive maintenance and service ticketing.”

NetEnrich Announces Integration with ConnectWise The IT-as-a-Service provider says its Global NOC now supports PSA-tracked workflows via a single login and interface.

Developer says the latest version of its platform is geared toward facilitating collaboration between IT service providers and their SMB customers.

The online backup and recovery solution now makes remote management and administration of data protection and recovery simpler by tying directly in with the ConnectWise OS.

Integration of the sales quoting tool with one of the popular PSA packages simplifies the creation of estimates, proposals, and more.

CTO says his company’s agentless, appliance-based managed services tool will benefit from the “superior tools” of ConnectWise.

Hardware-as-a-Service provider CharTec gains financing for its innovative solution, to be sold through the IT channel.

New features include scheduling/dispatch, sales pipeline, and finance enhancements, as well as customizable options.

Company says the move enables automated data collection, reporting, and invoicing for managed print services clients.

The v9 Data Protection Suite, when combined with the ConnectWise PSA, enables IT firms “to handle data protection for themselves and their clients as part of their standard routine,” says Robobak.

New on-demand platform provides integration between the company’s PSA tool and other leading products for VARs, MSPs, and IT service companies.

Enhancements based on feedback from user community, including an inventory model tailored to the IT industry.

Integration with NTRglobal’s customizable remote control tech support tool enables solution providers to solve problems from any location or system.

Two-day workshops enable partners to share operational insights and best practices.

Experience the energy of the MSP Summit 2025 at The Venetian, where service providers and vendors gathered to explore the industry’s future.

Intel announces important updates in the industry, along with Splashtop, Kaseya, ConnectWise, NinjaOne and more.

SonicWall Introduces SonicSentry MXDR, Wildix Expands Executive Team, >Dynabook Unveils Premium Copilot+PC Laptop, Enterprise Value Partners Launches to Redefine M&A Integration Success, and more.

Our Vendor Preference Guide eliminates the guesswork by highlighting vendors that MSPs actually trust and recommend—not just the ones with the biggest marketing budgets.

Parallels Introduces New “Elevate Now” Partner Program, JumpCloud Tackles Shadow IT with New SaaS Management Solution, and more.

NetSuite expands its AI capabilities for improved efficiency, Cynet appoints a new CEO, Jabra launches the PanaCast 40 VBS, and more.

Hiring decisions can maximize MSP efficiency and client satisfaction. Learn how to evaluate workload, forecast demand, and more.

To improve efficiency and maximize profitability, MSPs must embrace automation, streamline workflows, and invest in upskilling their teams to deliver exceptional service with less effort.

Master the art of integrating AI into your service delivery by automating routine tasks while preserving the personal touch that keeps clients loyal and satisfied.

Tracking KPIs like ticket resolution time, cost savings, and SLA compliance is the key to unlocking the full potential of automation — proving ROI, driving efficiency, and solidifying client trust in your MSP services.

We’re back with more predictions for what 2025 will look like for MSPs, with an eye towards 2026 and beyond. 

ChannelPro event attendees recognized Kaseya’s leadership in multiple categories.

ChannelPro event attendees celebrate Kaseya’s leadership in innovation across multiple categories.

Choosing the right AI tools isn’t just a decision—it’s the difference between streamlining operations or getting stuck with a costly misfit.

A case study in applying ‘The Pumpkin Plan” — a proven framework that MSPs can’t afford to ignore.

Mastering cash flow is the key to transforming your business from surviving to thriving. It can put you on the path to financial stability.

Transform your customer support with AI-powered tools—boost efficiency, slash costs, and deliver lightning-fast responses that keep clients coming back for more.

“Stop wasting time and money—automating repetitive MSP tasks like ticketing and billing can supercharge productivity, delight clients, and position your business for unstoppable growth.”

Can AI supercharge MSPs’ PSA tools, or will underutilized software and adoption hurdles keep the industry stuck in neutral?

This new program offers vendors in the IT channel a structured approach to addressing challenges and empowering sales teams.

Announcements included a powerful new AI-driven loyalty rewards program, hyperscaler marketplace integrations, and a unified global partner community—all aimed at accelerating growth and profitability for MSPs worldwide.

Learn about the impact and benefits of major career moves in the managed IT industry.

Blackpoint Cyber launches its partner program and enablement platform for MSPs. See how it can help fuel growth in the competitive landscape.

Get insights on the significant acquisition of CompTIA by H.I.G. Capital and Thoma Bravo and its impact on the channel.

Stay competitive by tracking AI trends. Learn how AI-powered financial tools and service ticket platforms can transform your business.

Ready for more tech news, industry insights, and partner program announcements? Get a quick look at all the headlines.

The ASCII Group, a community of independent Managed Service Providers (MSPs) across North America, has announced the winners of the 2024 ASCII Cup. This award recognizes technology companies that have […]

ChannelPro LIVE: Dallas brought MSPs, MSSPs, and IT consultants together for two action-packed days of AI insights, security strategies, and powerful networking opportunities.

This approach to AI could not only transform your MSP but leave your competitors scrambling to catch up. Are you ready for AI as a Service?

Smart Schedule promises MSPs major time savings and efficiency gains, providing full visibility into project resources and scheduling.

Mergers and acquisitions in the MSP space are fraught with challenges. Experts uncover what you need to know to make your first acquisition a success.

News is your secret weapon, IT pros! We’ve got you covered with the hottest MSP headlines of the week.

ConnectWise CEO steps down, Cynomi snags a channel celebrity, and other big career moves in the IT industry.

Interested in selling your MSP business? Experienced MSPs offer valuable insights and tips to achieve a successful and profitable sale.

Attendees discovered the latest cybersecurity tools and techniques at ChannelPro DEFEND: East. Here are some event highlights.

Stay informed and competitive in the MSP landscape with ChannelPro’s roundup of the week’s top channel announcements and industry trends for Aug. 5-9.

Get the latest breaking news in the IT channel, including the latest from SentinelOne, ConnectWise, Enzoic, and more.

Register now for ChannelPro DEFEND: East in Islen, NJ, on Aug 7 and 8 for unparalleled cybersecurity learning, networking, and collaboration opportunities.

After two days highly impactful days, this year’s ASCII Edge event in Chicago concluded with the much-anticipated announcement of award winners.

These cutting-edge technologies are designed to optimize operations, increase customer satisfaction, and add a significant bump to your bottom line.

These companies lead the way in building up the IT channel, as well as ensuring that their clients run thriving businesses.

StackTracker is a game-changing SaaS product created by Gradient MSP to track your business, make data-driven decisions, and more.

New program features a range of solutions customized for MSP needs.

Three contestants from this group will present their innovative solutions on stage at IT Nation Connect 2024; winners receive $100K in prize money.

The day-and-a-half event at the DoubleTree by Hilton in Pikesville, MD, featured business-enhancing educational sessions, networking opportunities, and a detailed look at cutting edge technology from leading vendors.

Click to stay up-to-date with key staffing changes in the IT services industry in Q2 of 2024.

The company’s targeted approach makes its platform especially appealing to IT services providers.

Microsoft and GlassHive share a vision of being partner-first companies, committed to ushering in a new era for the channel with a strong focus on security, AI, cloud, and providing safe anywhere access to business technology.

The Israeli startup offers a managed services platform that combines and automates cybersecurity and compliance activities — and its recruiting for MSP partners.

New Jersey was the latest stop on the road show that seeks to help services providers grow their businesses by investigating new recurring revenue opportunities, exploring new partnerships, and learning about the latest industry trends.

Join ChannelPro Vice President and Associate Publisher Joel Zaidspiner at the Robin Robins IT Sales & Marketing Boot Camp

Both companies share a vision of being partner first, committed to ushering in a new era for the channel with a strong focus on security, AI, cloud, and providing safe anywhere access to business technology.

The final list includes more than 300 marketers from various companies across the IT and telecom channel ecosystem.

The 40-year-old membership-based community of independent North American managed service providers stopped in Texas as part of its ASCII Edge series of events.

Word to the wise from several industry leaders on cybersecurity, the rise of AI, and more.

An inside look at what makes successful collaborations and how they boost cyber defense.

45% year over year growth in annual recurring revenue fueled by expanding suite of network, Wi-Fi and SaaS monitoring and management products.

Annual report is leading source for compensation data and best practices of top-performing IT solution providers

The live event on Feb. 28-29 brought together a full house of managed service providers and IT consultants for networking and business-boosting educational sessions.

Nine Minds’ latest innovation, Alga Pro, leverages AI to dramatically improve MSP efficiency and enhanced profitability.

COSTA MESA, CA (BUSINESS WIRE) –Syxsense, the leading provider of automated endpoint and vulnerability management solutions, today announced a game-changing update to its platform, delivering unprecedented power and control over […]

Rewst, a purpose-built automation platform for Managed Service Providers (MSPs), today announced a $31 million Series B led by Meritech Capital, joining existing investors OpenView, TDF Ventures, and Florida Funders. […]

Here are some things that execs from Amazon, ConnectWise, TD SYNNEX, and more say MSPs should keep in mind as we head into 2024.

Power management allows MSPs to expand their capabilities – and better serve clients.

Alternative Payments’ newly announced Collections Assist is set to revolutionize accounts receivable collections for managed service providers. The B2B payments and checkout infrastructure firm’s new solution enables more efficient accounts […]

Significant improvement on wage inflation suggests a return to historical norms in 2024.

Why hiring military veterans often is a winning proposition services providers and for all involved.

Hit the show floor with Joel Zaidspiner as he highlights four vendors at IT Nation Connect 2023.

Moovila applies the power of AI to tackle one of the toughest challenges for services providers: managing the uncertainties inherent in project delivery.

CEO Robert Isaacs shares his enthusiasm for AI as a driver of change in the IT services industry.

Startup provides a groundbreaking product in the world of MSPs by harnessing the latest AI technology.

ChannelPro hosted a capacity crowd in the Los Angeles area for its new, two-day Defend cybersecurity conference.

Adam Bielanski heads new venture aimed at delivering comprehensive support to MSPs through each phase of their business lifecycle.

The cybersecurity-focused LA event (Nov 1-2) promises essential new information on key platforms and partner programs.

With a strong contingent of local MSPs and VARs in attendance, ChannelPro’s regional conference wowed with informative sessions, channel insights, and extended networking opportunities.

D&H Delivers Proprietary Training to Partners in Key Transformative Categories for a Stimulating Tech Conference, Plus a Partnerfi Symposium on 10/16 – 10/1.

AI from Microsoft and Salesforce, new tools from Acronis, SentinelOne, and Vade, new chips from Intel, and some bears with a sweet tooth were among the many stories we waited until Friday to tell you about.

Solutions Provider Nine Minds promises the new automation tool will transform the service experience.

The one-day, in-person regional conference featured top tech trends and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

The one-day, in-person regional conference featured top tech trends and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

By motivating technicians and utilizing time tracking tools, MSPs can unlock the door to increased productivity and growth.

A security bundle from WatchGuard, a configuration management solution from Liongard, a SaaS management app from Auvik, and a mama bird who’s no fan of postal workers are among the stories we waited, waited, and waited to being you until now.

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

MSPs are starting to use RPA or bots to gain efficiencies and reduce costs by automating everything from service desk tasks to patching and invoicing.

IT By Design, which specializes in custom business solutions for MSPs, is integrating Team GPS, its performance management operating platform, with MSPbots. With the integration, Team GPS provides a centralized system to manage data, communicate expectations clearly, and help hold team members accountable. MSPs will be able to identify potential issues before they become major problems and take actionable steps to create a better experience for employees and customers.

At last week’s ChannelPro SMB Forum in Chicago, SaaS Alerts discusses additional RMM support for Unify and an upcoming configuration module for its cybersecurity platform.

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

Rewst is a robotic process automation (RPA) platform for managed service providers.

Called Brightlayer, the nearly market-ready solution turns five previously separate systems into a single solution with a shared code base and multitenant interface.

Announced during the vendor’s Kaseya Connect Global event today, the deal aims to turn penetration testing from a costly, time-consuming process few MSPs can afford to do more than annually into a regularly performed part of sound cyber hygiene.

Multicloud managed services from VMware, new protection plans from Barracuda, a new CEO for Liongard, and a very, very thirsty bear are but a few of the stories we’ve finally pulled together for you.

The TMT CEO detailed programs that support growth opportunities like compliance and advanced security and combat challenges like customer acquisition at her annual IT Sales and Marketing Boot Camp in Nashville.

Binox MSP is a CRM and lead development system created by an MSP for MSPs.

New security AI from Microsoft, a new alliance between Evo Security and Solutions Granted, a new channel chief for NinjaOne, and a lost then found giant red spoon are just a few of the stories we’re finally bringing you.

Professional certifications can serve to not only boost an employee’s knowledge and development, they can be used as a promotional tool to attract and acquire customers as well.

The continuous vulnerability management vendor also has PSA integrations coming in conjunction with an aggressive move by recently appointed channel chief Matthew Koenug (pictured) to ramp up MSP recruiting.

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs serving small and medium-size businesses.

The new feature is part of longer-term plans to turn a tool for deploying and managing Microsoft Azure, Azure Virtual Desktop, and Windows 365 into a holistic management platform for the entire Microsoft cloud, including Microsoft 365.

A SOC acquisition for Trend Micro, free RMM software from GoTo, zero-touch provisioning from Scale Computing, and an employer that couldn’t be more serious about work-life balance are a few of the many stories we’ve finally brought your way.

Creating a vision statement for your MSP business helps to align all decision making around what you are trying to achieve.

Responsive Technology Partners adopted a strategy of organic growth and acquisition to transform its roller-coaster performance to a rocket-ship trajectory.

Take a tour through our latest batch of overlooked, up-and-coming, and lesser-known vendors in managed services, cloud computing, security, and the Internet of Things.

Oh, Florida Man. Will you ever cease to amuse us with your zany antics? Actually, we know two Florida men who you’re wise to take seriously. One is Matt Rose, co-founder and director of technology services at Tech Rage IT, who joins Matt and Rich this week to talk about ConnectWise’s AI-based automated scripting tool, Kaseya’s forecast for the year ahead, and why cyber liability just might be your new best friend.

Erick and Rich discuss why ConnectWise’s new ChatGPT-based automation technology is important, the right and wrong ways to think about MSP valuations, and a 6-year-old who ordered $1,000 of food on Grubhub from his dad’s phone.

An optional add-on to the vendor’s SentinelOne-powered EDR solution, N-able Managed Endpoint Detection and Response provides 24/7/365 assistance from security analysts at SentinelOne’s security operations center.

The zero-trust security vendor’s allowlisting technology, which normally blocks any process not explicitly OKed in advance for use in client environments, now permits Pia’s managed services automation solution to interact with protected endpoints by default.

The deal is ScalePad’s latest step toward building a product family aimed at raising MSP productivity in four areas: automation, standardization, strengthening access to information, and increasing operation maturity.

The new features include a new collateral design and customization system, a mobile app, tighter integration with ConnectWise PSA, and a new module that will let users place and receive calls through third-party VoIP solutions.

The two-day, in-person regional conference featured industry thought leaders and a lineup of educational sessions designed to drive opportunity for the ChannelPro audience of MSPs and VARs.

A key step in long-term plans to provide consolidated, cross-vendor cloud security status information, the new functionality gives users of Augmentt Secure a real-time view of which Duo users in their customer base have MFA enabled and which don’t.

The new features are designed to streamline previously manual processes for resellers of Microsoft cloud services, according to U.S. cloud executive John Dusett (pictured).

Ride ’em, channel pros! It’s time to join Matt, Rich, and guest host Neil Medwed, of big-time managed services provider Meriplex, as they roundup the lowdown on Datto’s latest network products, Craig Fulton’s departure from ConnectWise, managing Azure environments, and closing the IT skills gap.

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

Security announcements from WatchGuard, ConnectWise, and Fortinet, new FinTech gear from Epson, a new channel chief for Veeam, and a quinceanera for a chihuahua are among the news gems we’ve uncovered for you in plenty of time for the holidays.

The new credential aims to help MSPs earn third-party validation that they employ rigorous best practices to ensure the safety of their own environment and end user environments, according to CompTIA’s Wayne Selk (pictured).

Security Manager, the born-in-the-cloud vendor’s latest product, reflects a growing realization that while managing an SMB’s cloud applications is a big job, securing them can be an overwhelming one.

Do you like pickles? Do you like them enough to reach into a black box supposedly full of them and eat whatever comes out? We recommend re-thinking matters if your answer was yes.

Having dedicated staff for each role tends to correlate with higher profitability in managed services.

Due within two weeks, the update will include support for MFA via authentication apps, a new set of procurement reports, and the ability to send order tracking numbers to end users automatically.

Now in an early access program, with general availability scheduled for early next year, the new feature is the vendor’s latest effort to help MSPs with multiple BDR solutions standardize on one system offering comprehensive functionality.

Red. You know it when you taste it, right folks? You’ll get similarly tasty insights on this week’s show, in which Matt, Rich, and returning guest host/former MSP/EOS implementer Zac Cramer discuss the news from ConnectWise’s IT Nation Connect event, Ingram Micro’s ONE conference, and Acronis’s #CyberFit Summit, all of which were visited by Rich and Hurricane Nicole in Florida this week.

The new tools, both of which are unusual offerings from security vendors, are designed to help MSPs build and operate scalable, efficient, and profitable security service practices, according to Acronis CTO Oleg Melnikov (pictured).

The new functionality warns users of the RMM solution, which was struck by a sophisticated attack last summer, of anomalous activity signaling a potential breach.

The last stop on 2022’s six-city, two-day conference series designed for managed service providers and integrators serving SMBs featured a lineup of trending educational topics delivered by industry thought leaders.

New goodies from Microsoft, Dell, and Google, new integrations from Datto, Gradient MSP, QuoteWerks, and SOCSoter, a new CTO for ConnectWise, and a truly out of this world scam are among the many stories we waited until now to tell you about.

The dual transactions are designed to extend the reach of Auvik’s flagship network management solution beyond the traditional firewall into what the company calls “the last mile” of the network: SaaS applications and endpoints.

The long-rumored transaction positions Kaseya to help users of its IT Complete platform automate invoice collection and payment processing, the company says.

The security vendor now has an integration plug-in for Kaseya’s VSA remote monitoring and management platform as well. Both offerings are part of broader efforts to expand a rapidly growing MSP channel.

The new features are designed to help channel pros who support Microsoft Azure environments streamline administrative processes and tighten role-based controls.

The Charity Beard Shave, which has a goal of raising $100,000 for five nonprofits, will have numerous channel personalities facing the barber at IT Nation Connect in November.

Exploding use of MacBooks and iMacs for business has more and more MSPs deploying Addigy’s Mac management software.

Tips on why, how, and when to turn something that benefits you into something that benefits others too—and makes you money in the process.

The JumpCloud Multi-Tenant Portal, which is included in a new version of the vendor’s core platform specifically tailored to MSP workflows, is available now. JumpCloud Password Manager is available as well through an early access program.

The Australian startup aims to improve service desk operational efficiency through AI-based process optimization.

Due to ship within weeks, the second major addition to the vendor’s portfolio of process optimization solutions for MSPs will collect notifications from security, VoIP, and other vendors and then feed them back out as tickets to the user’s PSA solution.

If you’ve heard it once, you’ve heard it a thousand times: Billing customers is exactly like a 3D puzzle involving wooden blocks.

Erick and Rich discuss the strategic significance of ConnectWise getting into payments processing, the importance of factoring truly complete service delivery costs into your rates, and a Florida alligator rudely evicted from what was supposed to be its home.

Coming to you from the HP Amplify Executive Forum, or maybe the great beyond given how ghost-like he looks, Rich talks with Matt and returning guest host Mile Bloomfield of Tekie Geek about HP’s new ink subscription service for SMBs, partner program updates, and hardware for hybrid workers.

“Work from anywhere” management, the company believes, requires a comprehensive, user-centric, cloud-first approach to applications, networks, and infrastructure.

The goal is to help users of IGI’s vulnerability management system automate the time-consuming chore of reconciling monthly billing against up-to-date user and consumption data.

Two new security alliances, new phones from Poly, a new CEO for GoTo and channel chief for MSP360, and new ads in Japan for something you’d think millennials already do plenty of—drink beer—are among the stories we’re finally telling you about.

MSPbots offers data-driven process automation and business intelligence for MSPs.

The new functionality lets GoTo Connect users create helpdesk tickets on their own and lets GoTo Resolve generate tickets automatically based on preset conditions. A new bundled licensing option also lets users purchase both products together at a discount.

Four of the dozens of vendors exhibiting at ChannelPro’s latest in-person event—ConnectMeVoice, Gradient MSP, Quickpass, and US Signal—share updates on recent and forthcoming announcements.

The six-city, two-day conference series headed south to North Carolina’s “Queen City” with a lineup of educational sessions addressing the top issues and trends managed service providers and integrators care about.

Scheduled to reach market by early next year, the new coverage option will award discounted rates to end users whose MSP uses software from DataStream’s security and backup partners.

There are stranger things than this week’s ChannelPro Weekly episode, but little else as fun or informative. Joined by security expert and returning guest host Angela Hogaboom, the Cloud Chick herself, Matt and Rich discuss the new Surface for Business hardware at D&H, the new intrusion prevention and container security options from Trend Micro, and the new industry trend data from ConnectWise’s Service Leadership unit.

A new managed service partner offer from Cisco and Webex, a DLP solution from Cato Networks, a new channel chief at DataStream, and the one human no bear should ever challenge are among the stories we’re belatedly bringing your way.

Online IT buying sites are increasingly popular with end users. What does that portend for the channel?

The new functionality, which is available immediately to Acronis users free of charge, lets technicians take control of endpoints in need of troubleshooting or support directly from inside the Cyber Protect Cloud console.

Join Erick and Rich as they discuss the potentially game-changing RMM system Kaseya has coming, how to handle a sales prospect who says “we’ve got a guy,” and just how big the biggest freshwater fish ever caught turns out to be.

Called the Cooper Intelligence Engine, the new “utilization technology” spotlights product features that MSPs are paying for but not using. The new RMM edition will be the first to support networking gear, IoT devices, and cloud apps on top of PCs and servers.

MSPs can foster long-term client relationships through documented processes, value-based communications, and a culture of problem-solving.

Remember your first Walkman? No?

Erick and Rich discuss Cisco’s big MSP recruiting drive, why you should have an offboarding process for clients that’s as good as your onboarding process, and whether or not being removed from a vat of chocolate you’re swimming in is really being “rescued”.

Laptops from Apple, security goodies from Bitdefender, ConnectWise, and Arctic Wolf, and a whole bunch of stuff from Schneider Electric are among the highlights from this week’s collection of news we took our sweet time telling you about.

Egnyte and Zorus share details on upcoming product release, integration launch, and partner program news.

After hitting a milestone of 500 MSP partners, Gradient MSP is keeping the pedal to the metal with its integration program, service plan, and community outreach.

Erick and Rich discuss the growing trend of alliances between IT management vendors and cyber insurance companies, how soon is too soon to fire a problem employee, and whether or not naming your baby after Ikea products is a good idea.

The vendor’s network monitoring and management solution will soon display a list of applications running on managed devices, and generate alerts if CPU consumption gets too high. A new customer-focused view of devices arrives shortly as well.

To meet ambitious growth targets for its MSP partner base and subscription revenue, the security vendor plans to add two-tier distribution, roll out more RMM and PSA integrations, extend the capabilities of its Nebula security platform, and more.

Per chief revenue officer Craig Joseph (pictured), the new program has one tier and one deliberately modest membership requirement: enrolled partners must commit to purchasing at least $50 of Mailprotector licensing in each 30-day contract period.

The new system lets the cloud security vendor’s MSP partners take automated action following incidents involving their clients based on customized rules and policies.

The password management software maker and its AutoElevate privileged access management unit are now part of a single identity and access management vendor with a unified portfolio, according to CEO David Bellini (pictured).

Software from ESET and VMware, laptops from Microsoft, and a law against voicemail hell from Spain are among the stories we finally got around to just before the weekend.

The new release comes shortly after the pending acquisition of Datto by Kaseya turned Ninja into a member of the “core four” software makers for MSPs, according to recently hired Chief Channel Advisor Adam Slutskin (pictured).

Tier2Technologies’ AI-based interface walks users through submitting a ticket straight to a PSA system while gathering diagnostic and remediation information.

They’re our latest bumper crop of cool new names to know in cloud computing, IT management, security, and BDR.

Joel Zaidspiner takes advantage of a brief stop back home between road trips to learn about one of the newest names in password management software for MSPs.

Event news from Intel, SAP, and Google, managed security from Microsoft, an integration between Liongard and Gradient MSP, and proof that knowing math can pay off at the lottery are a few of the stories we’ve finally managed to bring you.

The six-city, two-day conference series headed west to Chicago, featuring a lineup of educational sessions addressing the top issues and trends managed service providers and integrators care about.

Called Keeper Connection Manager, the new system is designed to be a safer alternative to RDP, VPN, and remote control solutions from makers of RMM and PSA software.

At its 2022 partner conference this week, the power vendor called management software an increasingly critical ingredient in hardware deals, and outlined forthcoming plans to roll all of its management tools together into a single, unified platform.

Ransomware just struck your client. Our suggestion? Do NOT place your first call to Ghostbusters. To find out who you should call, listen to this week’s episode, in which Matt, Rich, and guest host Ben Pearce, of ACP Technologies, discuss the news from the 2022 Robin Robins IT Sales and Marketing Boot Camp event, the new incident response service from ConnectWise, and the secrets to generating big financial results with small managed services teams.

In a conversation with ChannelPro, and each other, three experienced Datto partners share their hopes and fears for the future, and explain why they’ll be sticking with the tools they use today until they see a reason to change course.

Security solutions from Bitdefender and Palo Alto, AR software from Splashtop, a new VP of channel for ScalePad (Datto partners will recognize him), and sweet news about gas prices for donut lovers are among the stories we’ve finally gotten to this week.

Days after the world learned that one of the top names in MSP solutions is buying another, Kaseya CEO Fred Voccola (pictured) spoke with ChannelPro about what the future holds for Datto’s products, people, prices, culture, support, and channel-only sales model.

The change of ownership from one private equity investor to another will mean accelerated growth for Barracuda but “business as usual” for its partners, according to CEO Hatem Naguib (pictured).

The blockbuster deal, which combines two of the leading names in software and services for MSPs, “will help our greatly appreciated customers reach new levels of success,” according to Kaseya CEO Fred Voccola (pictured).

Windows 365 updates from Microsoft, acquisition news from AMD and NetApp, Azure Virtual Desktops from TD SYNNEX, and proof that we REALLY need to teach people not to scan random QR codes are among the many stories we’ve finally brought you.

Chips from AMD, resources from NVIDIA, peer groups ASCII, billing software from Zomentum, and a big fat pay day for a lucky person who’s mom didn’t throw away all his comic books are a few of the stories we’ve just now gotten around to.

“We’re looking to do a much broader product line in security,” said CEO Tim Weller (pictured) yesterday during a virtual event that outlined a host of forthcoming additions to the company’s SaaS Defense solution as well.

ANNAPOLIS, MARYLAND/ Channel Program, which recently launched a rapidly growing social and media platform purpose-built to unify the IT Channel industry, announced it will co-host a history-making virtual event on March 28, 2022, at 1:00 PM EDT.

The new policy is aimed at eliminating a barrier that has kept some MSPs from joining the threat intelligence sharing group, according to Chief Community Officer MJ Shoer (pictured), speaking at the association’s Communities and Councils Forum.

They will be the latest manifestations of an ambitious campaign led by Michelle Ragusa-McBain (pictured) designed to drive deeper engagement with managed service providers by simplifying procurement, training, and other critical processes.

Though the startup maker of managed services software expects most users to rely chiefly on its own RMM, PSA, and other products, it’s about to start linking its software to external vendors as well.

Five exhibitors at ChannelPro’s first conference of the year—Axcient, Dark Cubed, Gradient MSP, Kaseya, and Quickpass—all have cross-product or cross-vendor data sharing on their near-term product roadmaps.

The six-city, two-day conference series opened in Newark, N.J., and featured a line-up of educational sessions that addressed the top issues managed service providers and integrators care about.

The recently introduced enhancements are the latest changes to a product family designed for a new generation of cloud-oriented MSPs.

New mobile hardware from Lenovo and Samsung, new vPro chips from Intel, new security software from Microsoft, and a new tool for exacting revenge on noisy neighbors are among the many stories we’ve finally gotten around to sharing with you.

Those of you resisting the switch from a hardware-focused managed services model to the cloud-first model of the future, at least, are the biggest threat to the vendor’s continued growth, according to execs like Joseph Landes (pictured).

The new offering, the distributor’s first for network access control, is designed to let MSPs sell and manage subscription-priced WatchGuard appliances through the same tools they use to deploy, bill, and administer other solutions in Pax8’s growing catalog.

In this sponsored Partner Program Profile, find out how Eaton’s acquisition of Tripp Lite adds a fast-growing line of products to partners’ portfolios, while the full integration with ConnectWise Manage expands remote monitoring capabilities and reduces downtime risk.

Called Synthesize, the free platform and partner program is designed to inspire makers of as-a-service solutions to forge connections with Billable, Gradient’s recurring revenue billing reconciliation solution.

If you thought your customers have bigger threats to worry about these days than ladders, you’ll be thinking again by the end of this episode featuring Matt, Rich, and their returning guest host, certified ethical hacker and MSP Michael Cocanower. You’ll also hear their thoughts about the latest revisions to Dell’s partner program, the new security executives at ConnectWise and NinjaOne, the latest developments in ransomware as a service, and the latest headaches associated with cyber insurance.

TAMPA, FL – Rewst, a dynamo startup focused on business automation for Managed Service Providers (MSPs), welcomes Wes Spencer into their fold as President Dictator.

Mike Arrowsmith, whose role combines the traditional duties of a chief information security officer, a chief privacy officer, and a chief risk officer, is now responsible for the security of NinjaOne’s products and the integrity of data within those systems.

ChannelPro’s in-person, six-city tour offers IT integrators, managed services providers, consultants, and VARs two days of educational content designed to help drive business growth.

A big payday for Citrix shareholders, MDR from IT By Design and Vijilan, bright new projectors from Epson, and proof that mom REALLY shouldn’t have thrown out your old John Madden Football games are a few of the stories we’ve finally brought your way.

Users of the billing reconciliation tool can now download unlimited copies of usage data from makers of consumption-based solutions at no charge.

Now named GoTo, the company has ambitious plans to market a simplified portfolio of integrated remote management and unified communications solutions through a dramatically expanded set of partners, including MSPs.

AIOs from HP, cheap yet fast archiving from MSP360, a new virtual community from ConnectWise, and an Irish weekend at Bernie’s are among the far many stories we waited far too long to tell you about.

The vendor’s SKOUT Managed XDR service now draws on functionality and telemetry from Barracuda Email Protection and SentinelOne’s EDR solution, which in turn now integrates with Barracuda RMM.

Goolash’s solution will save Zomentum users time and protect them from revenue leakage, the company says, by automating otherwise painful, manual processes.

A biiiiig acquisition by Microsoft, new education PCs from Acer, new execs at Pax8, and a real estate listing with an (er) unusual bathroom are among the many stories we’ve finally gotten around to telling you about.

The deal will both arm Datto to enhance the threat detection and response capabilities of its RMM solution and give MSPs more ways to protect and collect revenue from customers, according to CEO Tim Weller.

Tag along with Joel Zaidspiner at the 2021 ConnectWise IT Nation Connect conference as he speaks with Channel Program, DataStream Cyber Insurance, and Liongard.

A strategic approach along with a defined goal and target audience will help you get the most from your social media efforts.

Announcements a-plenty from AWS re:Invent, two new solutions from NinjaOne, a new head of partner communities for TD SYNNEX, and surprising proof that karaoke can be dangerous to your health are all among the stories we’re just now telling you about.

Called Billable, the new tool is designed to make collecting monthly usage data from multiple vendors and exporting it to a PSA solution simpler for busy MSPs.

The new feature, which maintains 18 months of detailed workstation and server snapshots, represents the vendor’s latest step toward providing a complete picture of everything MSPs are responsible for managing and securing through a single console.

Power BI projects are never done because clients keep asking for more once they see the strategic benefits of data visualization.

Ready to automate and accelerate as-a-service solutions? Well then, gentlemen (and ladies), you know what to do. So does Ingram Micro, as Matt and Rich discuss with co-host Seana Fippin, of MSP Red Box Business Solutions, who also chimes in on the new platform and RMM solution ConnectWise introduced this week, OpenText buying Zix, and how to hold effective virtual meetings at a hybrid workplace.

Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants.

To prevent more breaches of the kind that struck IT management solutions in the last year, the company says, MSPs must embrace cyber hygiene best practices and vendors must embrace independently audited security frameworks like BSIMM.

The new functionality automatically classifies, prioritizes, and routes tickets, and can also resolve mundane tasks like password resets and onboarding new users on its own.

The name change is the latest manifestation of the vendor’s ongoing effort to move past RMM software alone toward offering a complete and integrated managed services toolset.

Speakers at the vendor’s online DattoCon NOW partner event today, including CISO Ryan Weeks (pictured), said that vendors and channel pros alike must work together to overcome a growing “crisis in confidence” brought about by out-of-control attacks.

This top name in consumer password management now has software for managed service providers too.

The new cross-platform link lets sales prospects targeted in Zomentum’s software accept quotes and complete purchases using credit cards or ACH via Connect Booster’s payments service.

In an unusual arrangement designed to let channel pros participate in the success their adoption and deployment make possible, the cloud security startup is offering MSPs a chance to invest up to $500,000 in the company.

Currently in beta testing, Ninja Ticketing is designed to boost MSP efficiency by providing seamlessly integrated RMM and service ticket functionality through a single administrative console.

Here’s what to expect on the way to $1 million, $3 million, $10 million, and beyond, and how to get past it.

RingLogix offers a white-label VoIP platform that enables MSPs to sell, provision, invoice, and support their own branded VoIP and UCaaS services.

Integrations with third-party security and BDR solutions, as well as “intelligent alerting” functionality, are also coming soon from the cloud-native vendor, which was founded by SaaS veterans early last year.

Storage news from AWS, a release date for Windows 11, and cows, cows, cows are just a few of the stories we’ve finally managed to dedicate attention to this week.

The ChannelPro SMB Forum New England gathered MSPs, IT consultants, VARs, and integrators to discuss business strategies and technology trends for a changing workplace.

Called Team GPS, the new solution is designed to help channel pros better manage critical tasks like formulating business plans, monitoring customer satisfaction, and conducting employee performance reviews.

Protect yourself and your customers from security vulnerabilities that could open the door to outages or cyberattack.

Together, Password Boss’s password management software and AutoElevate’s software will offer a “one-two punch” for securing SMBs, according to Password Boss CEO David Bellini (pictured).

The new functionality “reads” incoming tickets and then automatically handles mundane tasks like password resets and onboarding new users. It’s also representative of how Atera plans to invest the $102 million of investment capital it’s raised in the last year.

CryptoStopper provides ransomware protection by automatically detecting and stopping actively running ransomware attacks.

CEO Michael Fraser (pictured) and his team will remain with the company to help Sophos provide DevSecOps automation resources to customers embracing “IT-as-code” approaches to system management.

Readers of ChannelPro magazine and The ChannelPro Network select winners in hardware, software, services, and more.

This week, Erick and Rich discuss new reporting and cloud billing reconciliation products from ConnectWise, keeping a closer eye than usual on employee morale and engagement, and a bar in London serving “puptails” to pets.

If you like extended detection and response (XDR) solutions, you’ll probably like extra extra extended detection and response solutions even more. You’ll also probably enjoy hearing Matt, Rich, and guest host Bruce McCully, of Galactic Advisors, discuss the new XDR technologies from Sophos, the new file sync and share software from Acronis, and the new reporting and billing reconciliation software from ConnectWise.†

Two acquisitions announced earlier this month are both designed to help the company provide a more complete view of threat activity by consolidating and cross-referencing input from a wider range of data sources.

The optional add-on, which features blockchain-based file notarization and electronic signature functionality, is designed to help organizations deliver secure online file sharing to work-from-home users.

Want to name some chickens? Here’s your chance, along with an equally enticing opportunity to hear what Matt, Rich, and guest host Eric Long, of TeraCloud, have to say about the new National Society of IT Service Providers and its mission to shape forthcoming MSP regulations, N-able going solo and public, and metrics that matter for IT business owners.

The result for partners, the now independent, publicly-traded company says, will be increased investment in products and MSP success.

New goodies from Microsoft, Bitdefender, Salesforce, Infrascale, and others are among the many stories we meant to tell you about earlier, but didn’t.

The vendor’s recent release of an RMM solution and forthcoming reseller partner program get it closer to its ultimate goal of selling an integrated product suite both to MSPs and through them to end users.

The ChannelPro SMB Forum Southeast gathered MSPs, IT consultants, VARs, and integrators to discuss business strategies and technology trends for a post-pandemic future.

A new XaaS configuration tool and outsourced help desk service are the latest additions to an integrated set of offerings designed to help traditional VARs replace one-time product sales with service-oriented recurring revenue.

In the wake of an attack affecting an estimated 50 to 60 MSPs, the IT management vendor expects to begin restoring service tomorrow, according to CEO Fred Voccola (pictured).

A big acquisition for HPE, a 4K webcam from Dell, new firewalls from SonicWall, and a man whose local government asked him to come retrieve his own death certificate are among the star-spangled stories we’re bringing your way before the holiday weekend.

Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more.

The deal will add an eXtended detection and response solution backed by a 24/7 SOC to Barracuda’s current lineup of multitenant security offerings for MSPs.

Microsoft’s latest version of Windows, HPE’s latest additions to GreenLake, N-able’s latest partner program enhancement, and the latest reason to go treasure hunting in thrift stores are all among the stories we’re bringing you just in time for the weekend.

This week, Erick and Rich have the strategic importance of managed security, the strategic value of well-run quarterly business reviews, and the undeniable disappointment of hitting a home run through your own windshield on their minds.

Have you thought deeply—and we mean deeply—about what was in the last box lunch you ate? You will after listening to this week’s show, in which Matt, Rich, and their returning guest host—MSP and certified ethical hacker Michael Cocanower, of itSynergy—discuss that important topic along with the latest cybersecurity news from ConnectWise and opportunities to take your Azure skills from the 101 to 201 level.

15 months after its launch, CompTIA’s ambitious security information sharing and analysis organization is issuing some 50 actionable alerts a month to over 1,120 members based on expert analysis of threat intelligence from across the industry.

— D&H Adds Capabilities to its Growing MSP “Cloud Cluster,”
Plus Augments Professional Services with Disciplines Such as
Help Desk as a Service (HDaaS) and Managed Device Services —

Speaking at ChannelPro’s SMB Forum last week, business development VP Rob Rae (pictured) said the respect MSPs have earned in the last year keeping SMBs afloat provides an opening for selling security, continuity, and other much needed services.

ConnectMeVoice, GreenLink Networks, ThreatLocker, US Signal, and Zomentum share sneak peeks at forthcoming news.

The recently launched startup reports particularly strong interest in its products among two channel segments that see big promise in the budding market for SaaS management services.

Available free of charge, the “data hygiene” system will eventually serve as the cornerstone of a larger data intelligence platform designed to help MSPs make smarter, more informed business decisions.

Cybersecurity, managed services market leaders add expertise in the fight against cyber threats

Haven’t heard of them before? You’ll thank us for introducing you.

Rex Frank (pictured), founder and CEO of the managed services consultancy, will become head of Pax8’s partner education unit, which will add one-to-one coaching services to its current lineup of one-to-many training classes.

Improved ticket management can transform chaos and contention into efficiency and profit.

MSPs struggling to grow their businesses share some common hurdles. Here are some answers to gaining operational maturity.

The new features, which join others unveiled today during the documentation vendor’s GlueX partner conference, are evidence of IT Glue’s continued investment in innovation, according to General Manager and CTO Nadir Merchant (pictured).

According to managed services expert Paul Dippell, cold, hard data shows that top-performing providers have five key traits in common.

Security for Arm devices from Microsoft, gaming rigs from Dell, a new channel manager for GreenLink Networks, and a strange new illustration of the dangers of deepfakes are among the many stories we’ve finally gotten around to telling you about.

2nd edition of annual report provides analysis of 2020 MSP security trends, and predictions and recommendations for 2021

Called Datto Commerce, the new system is designed to increase sales velocity, efficiency, and profitability by helping both MSPs and their customers shop for products from multiple suppliers, prepare quotes, and place orders more easily.

Version 5.1 adds a fully native iPad app and provides enhanced integration with Datto’s Autotask PSA and Splashtop’s remote control system.

The transaction positions Ingram, the company says, to provide an end-to-end set of tightly integrated master MSP services to its cloud computing partners.

Channel pros are uniquely positioned to offer flexible, secure solutions that can be constantly adapted for the new “”business without borders”” world.

Knowing which security functions to outsource—and which not to—is an increasingly important skill for channel pros.

Techvera leverages the resources of carefully selected vendors to leapfrog to growth and profitability goals.

Learn what separates channel pros who were ready for the challenges of the pandemic and are now thriving in the new normal.

Security goodies from Keeper, Sophos, and RocketCyber, new execs for BitTitan and NinjaRMM, and the perfect play set for work-from-home drones in training are but a few of the stories we’re finally bringing your way.

The threat detection vendor’s solution, which is designed to defend SaaS collaboration applications from ransomware, malware, and phishing, will be Datto’s first security-related product other than BDR offerings.

The live, full-day event focused on best practices in sales, marketing, operations, financials, and metrics for SMB technology providers.

The deal adds outsourced security services to a portfolio that already included solutions for identity and access management, dark web monitoring, network assessment, compliance management, BDR, and security awareness training.

The Gigabit Network Card is the first UPS network card in the industry to meet both UL 2900-1 and IEC 62443-4-2 cybersecurity standards.

The expanded program will arm partners to cross-sell all of the products in Ivanti’s growing lineup of IT management and security solutions, according to Erik Randles (pictured), who stepped into his current role last month.

Automated billing systems make it easy for clients to pay you—and for you to remind them.

Security updates from PC Matic and Barracuda, new Teams migration features from BitTitan, and research proving that while pigs still can’t fly they can play computer games are among the stories we’ve finally covered for you.

Like numbers you can sink your teeth into? So do Matt, Rich, and guest host/channel pro Lisa Shorr, of Secure Future Tech Solutions and Shorr Success. That’s not all they chew over in this episode, either. There are also discussions about ConnectWise buying Service Leadership, Microsoft’s new “employee experience” solution, Trend Micro’s newly expanded XDR solution, and ChannelPro’s 2021 State of the Channel report.