Setting goals and measurements is important because, as Amy Babinchak says, “If you don’t know where you’re going, you can’t get there.”

Proof of life! Matt’s back after a three-week absence, but Rich is apparently being held for ransom. That’s how it looks on video towards the end of the show, anyway. Before then, he, Matt, and guest host Amy Babinchak of Harbor Computer Services and Third Tier discuss Microsoft’s new channel chief, Datto’s new commerce solution, the challenges of virtual sales calls, and the future of healthcare IT.

The road ahead is daunting for IT services providers, but holds promise as well. We ask industry experts to predict the pitfalls and opportunities.

Backup and security are two major areas where MSPs can deliver Microsoft 365-focused expertise and solutions to their clients, experts say.

Automating customer service inquiries, providing virtual tech support, and handling repetitive tasks are just some of the ways MSPs can utilize ChatGPT.

Get ready, channel pros! Ideas and insights are headed your way like a herd of elephants. Or is it a pack of elephants? A school?

A formal education offering can reduce help desk load, expose new opportunities, and generate additional income.

Many channel pros have work to do when it comes to providing a safe, supportive environment for LGBTQ employees.

Regulations are coming to managed services, and a new grassroots organization is working to give MSPs a say in that process.

The live, full-day event focused on business-building strategies to take advantage of the latest trends in cloud and managed services.