Setting goals and measurements is important because, as Amy Babinchak says, “If you don’t know where you’re going, you can’t get there.”

Proof of life! Matt’s back after a three-week absence, but Rich is apparently being held for ransom. That’s how it looks on video towards the end of the show, anyway. Before then, he, Matt, and guest host Amy Babinchak of Harbor Computer Services and Third Tier discuss Microsoft’s new channel chief, Datto’s new commerce solution, the challenges of virtual sales calls, and the future of healthcare IT.

The road ahead is daunting for IT services providers, but holds promise as well. We ask industry experts to predict the pitfalls and opportunities.

Backup and security are two major areas where MSPs can deliver Microsoft 365-focused expertise and solutions to their clients, experts say.

Automating customer service inquiries, providing virtual tech support, and handling repetitive tasks are just some of the ways MSPs can utilize ChatGPT.

Get ready, channel pros! Ideas and insights are headed your way like a herd of elephants. Or is it a pack of elephants? A school?

A formal education offering can reduce help desk load, expose new opportunities, and generate additional income.

Many channel pros have work to do when it comes to providing a safe, supportive environment for LGBTQ employees.

Regulations are coming to managed services, and a new grassroots organization is working to give MSPs a say in that process.

The live, full-day event focused on business-building strategies to take advantage of the latest trends in cloud and managed services.

In honor of International Women’s Day, 11 women share good advice given to them in the past on starting or changing a career in IT.

Choose language that is inclusive and showcases your culture, and avoid exhaustive lists of specific skills that may discourage underrepresented candidates.

ChannelPro’s full-day Online Summit delivered proven best practices, practical instruction, and specific recommendations for creating, selling, delivering, and profiting from managed IT and cloud services.

Backdoors & Breaches is a role-play game for learning cyberattack tactics, along with tools and methods for incident response.

The last edition of Microsoft Small Business Server went EOL this January. Why do so many channel veterans still miss it so?

Follow these long-, medium-, and short-term steps to increase your company’s value and maximize the sale price.

The abrupt about-face comes just days after Microsoft announced the revisions to partner program benefits and requirements, and in response to loud, widespread criticism from members.

According to channel chief Gavriella Schuster (pictured), the vast size and rapid growth of Microsoft’s partner program made the company’s recently announced and hugely unpopular restricted internal use rights for software, support incident cutbacks, and higher competency thresholds inevitable.

Speakers at the fourth and final SMB TechFest of the year last week made clear that for all the talk these days about emerging markets like the Internet of Things, there are still plenty of opportunities and challenges ahead for the channel in cloud computing.

The downloadable kit is funded by donations that Third Tier will contribute to programs aimed at bringing more women into the technology industry.

The third and final day of the MAXfocus event gets underway in Washington, D.C.