Tens of thousands of AWS customers now using Amazon Connect to support more than 10 million contact center interactions every day
New customers for Amazon Connect include Priceline, the government of Washington, D.C., Labcorp, Brunello Cucinelli, SIXT, University of Texas, Morrisons, Vodafone NZ, University of Auckland, CI Financial, IMB Bank, Traeger Grills, Relatient, and Ring
Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real time
Amazon Connect Voice ID delivers real-time caller authentication using machine learning powered voice analysis
New automated outbound communications for calls, texts, and emails help contact center agents scale to reach millions of customers daily