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4 Ways Pia’s AI and Automation Innovations Transform MSP Help Desk Operations

January 10, 2025 |

Learn how Pia AI and Automation tools are revolutionizing the help desk through service request processing and improving efficiency.

Key Channel Headlines: Kaseya’s Fred Voccola Transitions to Vice Chairman, Pia CEO Gerwai Todd Steps Down, and more

January 10, 2025 |

Leadership shakeups, bold acquisitions, and groundbreaking launches — this week’s channel headlines prove the tech industry isn’t slowing.

Voice of the Vendor: Marketopia GROWCON 2024

December 6, 2024 |

From Marketopia GROWCON 2024 in St. Petersburg, FL, join ChannelPro’s Joel Zaidspiner as he speaks with Shasta Cloud, Vircom, and Marketopia.

Key Channel Headlines: Pia’s New Automation, Lenovo Partner Program Changes, and More

October 25, 2024 |

Breaking channel news! Stay informed and ahead of the curve with trends, industry insights, and partner program announcements.

Pia Introduces Usage-Based Pricing Model for AI-Led Automation Platform for MSPs

June 11, 2024 |

New pricing model offers MSPs cost control and flexibility while maintaining the option for unlimited fixed pricing.

Usage-Based Pricing: Pia Introduces New Model for aiDesk in Exclusive Interview

June 11, 2024 |

Pia adds a usage-based pricing option for cost control and flexibility while retaining its unlimited fixed price model.

Pia Appoints New CEO, Adds New Integration, and Acquires Triafy to Further Propel Its Leadership in AI-led Automation for MSPs

February 28, 2024 |

TAMPA, FL – A pioneer and global leader in the domain of AI-led automation solutions tailored for managed services providers (MSPs), Pia is thrilled to announce the appointment of Gerwai […]

Voice of the Vendor: Growcon 23, a Marketopia Conference

December 13, 2023 |

Learn how these businesses are reshaping the IT industry and fueling MSP growth.

Pia Rolls Out New Feature, Revamps Partner Portal

May 31, 2023 |

Pia, the automated ticket resolution solutions provider, has introduced a new feature called Extension Automations, which allows MSPs to modify aiDesk’s automation packages for unique circumstances that are not part of the workflow. By adding an “extension point,” an MSP can create an automation and incorporate it into the automation package’s workflow instead of creating the entire workflow from scratch, according to the company. 

Pia aiDesk Granted Trusted Application Status by ThreatLocker

February 8, 2023 |

The zero-trust security vendor’s allowlisting technology, which normally blocks any process not explicitly OKed in advance for use in client environments, now permits Pia’s managed services automation solution to interact with protected endpoints by default.

Pia Officially Launches Service Desk Automation Solution

January 18, 2023 |

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

Vendor to Watch: Pia

January 8, 2023 |

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

Pia Introduces Cognitive Digital Employee to the U.S.

September 10, 2022 |

The Australian startup aims to improve service desk operational efficiency through AI-based process optimization.

Marketopia Acquires U.K Digital Marketing Agency to Expand Capacity and Global Footprint

January 20, 2022 |

Purchasing London-based Continuity Marketing will help Marketopia deepen its digital lead generation capabilities and expand its reach across Europe, the Middle East, and Africa, according to CMO Andra Hedden (pictured).

Epson Partners with Sepialine to Deliver Seamless Workflow and Functionality with SureColor T-Series Printing Solutions

May 11, 2021 | ChannelPro

Select SureColor T-Series Wide-Format Printers Compatible with Sepialine Printerpoint Software for Managed Print Services

itopia launches support for Windows 10 VDI on Google Cloud with all-new management platform

December 17, 2020 | ChannelPro

itopia, the leading cloud automation and orchestration solution for Google Cloud, today announced the expanded capabilities of its SaaS platform to deploy and manage Windows 10 Client OS virtual desktops and apps. With the latest release, itopia customers now have the ability to deliver global deployments of both Windows 10 and Windows Server VDI environments on Google Cloud’s high-speed network.

Poly Unveils Radically Simple Video Devices at Zoomtopia 2019 and Puts the Mojo Back into Meetings

October 15, 2019 |

Poly’s Completely Reimagined Video Portfolio, including new Poly Studio X Series of Video Bars, Supports Native Zoom Experience with Unrivalled Audio & Video Capability

Marketopia Ranks No. 232 on the Inc. 500 List With a Three-Year Revenue Growth of 2041%

August 17, 2018 |

Inc. announced thatMarketopia†landed No. 232 on its annual Inc. 500 list, a subset of the Inc. 5000. The Inc. 5000 is the most prestigious ranking of the nation’s fastest-growing private companies. On a meteoritic rise since its inception in 2014, Marketopia was cited by Inc. as having scaled its revenue at an impressive 2041% growth rate. The Inc.

Marketopia Welcomes New Creative Director

August 16, 2018 |

James Salame Joins Florida-Based Marketing and Lead Generation Agency

Marketopia’s 4U2Grow Series Touches Down in Charlotte, N.C.

April 12, 2018 |

The fourth of 10 one-day events being held this year, the 4U2Grow Roadshow Series is designed to bring actionable sales and marketing techniques to resellers and MSPs.

itopia Links WaaS Platform to ConnectWise PSA Solution

October 25, 2017 |

MSPs who use itopia’s Google-based platform to host Windows workspaces can now import client and user data from ConnectWise Manage and export ticket and billing information back in return.

Marketopia’s 4u2grow Event Aims to ‘Supercharge Growth’

October 12, 2017 |

The second annual conference and expo for MSPs, VARs, systems integrators, and other technology businesses features educational sessions designed to accelerate growth.

itopia Unveils Free Cost Calculator for MSPs Evaluating Google Cloud

August 9, 2017 |

The Google Cloud technology partner offers to simplify the math for MSPs with free easy-to-use cloud cost calculator.

Marketopia Launches New Marketing Programs for MSPs and VARs

July 31, 2017 |

The IT service marketing agency unveils new programs aimed at making marketing services more affordable to technology companies of all sizes.

WaaS Vendor itopia Names Ted Hulsy its Chief Revenue Officer

June 8, 2017 |

The well-known channel veteran, who most recently served as vice president of marketing at eFolder Inc., will oversee his new employer’s marketing, pricing, and sales activities, as well as its partner strategy and strategic alliances

Appia Communications Names Jenne, Inc. as Its Newest Master Agent Partner

March 24, 2017 |

March 22, 2017 11:14 AM Eastern Daylight Time
AVON, Ohio–(BUSINESS WIRE)–Jenne, Inc., a leading value added distributor of technology products and solutions focusing on voice, video, data networking, premise security and the cloud, has been named as a new master agent partner for Appia Communications, a leading provider of cloud-based communication and networking services.
“We look forward to introducing Appia’s cloud-based communication, computing and networking services to our value-added resellers and service providers,” said Patrick Howard, senior director of cloud solutions and product management, Jenne, Inc. “Appia’s services unlock the benefits of the cloud for end-users. Appia is dependable and cost-effective. Adding their portfolio of business technology services to our line card is a significant win for Jenne’s resellers.”
Commenting for Appia Communications, Jason Ulm, vice president of sales said: “We are very excited to begin working with Jenne and to have Appia’s array of cloud-based communication products and networking services included in the Jenne product portfolio. Their strong brand and long history of success as a value-added distributor of technology products and solutions makes Jenne a perfect partner for us as Appia continues to grow.”
About Appia
Appia Communications is a leading provider of cloud-based communication and networking services. Its solutions enable customers to reduce capital spending and operating costs, and enhance productivity and customer care. Founded in 2001, Appia has operations in Chicago, Dallas, Detroit, Indianapolis, Los Angeles, St. Louis, Seattle, and Washington, D.C. Appia’s customers represent every major industry vertical; range from 20 to over 60,000 employees; and are located across the U.S. and Europe. Appia has been recognized as one of America’s fastest growing private companies by INC. magazine; one of the fastest-growing solution providers in the technology industry by CRN; and one of the top five managed service providers in the world by MSP Mentor.
For more information, please visit www.appiaservices.com or call 877-277-4297.
About Jenne, Inc.
Jenne, Inc., headquartered in Avon, Ohio, is a leading value-added distributor of technology products and solutions focusing on voice, video, data networking, premise security and the cloud, including equipment and software for the Enterprise and SMB markets. Since the company’s founding in 1986, Jenne has been committed to providing value added resellers with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training through Jenne University. More than 180 major manufacturers partner with Jenne including Avaya, ADTRAN, Extreme Networks, Hanwha Techwin, Konftel, Mitel, Lifesize, Panasonic, Plantronics, Spectralink, Status Solutions, Vidyo, VTech and Yealink.
ContactsJenne, Inc.Susan Elder, Senior Director of Marketing, 440-471-3434selder@jenne.com

itopia, IndependenceIT, and CloudJumper Announce WaaS Partnerships

March 7, 2017 |

In the most notable of them, itopia becomes the first Technology Partner in the Google partner program†to host a Windows-based WaaS solution on the Google Cloud Platform.

Oracle Buys Apiary

January 19, 2017 |

Creates the Most Comprehensive API Integration Cloud by Adding the Leading API Design and Governance Solution

itopia Debuts Native Mobile App for Cloud Workspace Management at IT Nation 2016

November 11, 2016 |

Cielo App Caps Banner Year as Company Spotlights Partner Success, Platform Innovation at IT Nation Booth No. 214 #ITNation2016

Marketopia’s First 4U2GROW Conference Opens

October 13, 2016 |

Designed to help MSPs grow their businesses, the two-day event in St. Petersburg, Fla., features thought leadership on increasing sales, branding, lead generation, closing deals, and more.

Itopia’s End-to-End Management Platform Aims to Transform Channel Partners into Cloud Services Powerhouses

February 18, 2016 |

Cielo Suite offers data center providers, MSPs, and IT service providers a simple way to migrate legacy on-premises desktop, application, and IT infrastructure in the cloud – any cloud – and manage them with ease.

Vartopia Upgrades Its Deal Registration Network

December 26, 2013 |

Vartopia claims its network platform has “processed over 175,000 deal registrations worth more than $26.5 billion in total opportunity value.”

Catalyst Telecom Develops Scopia Quote Tool

April 13, 2013 |

FastQuote gets the go-ahead from Avaya to be used in lieu of the Radvision Price Configurator.

Avaya Partners Can Now Sell Radvision Scopia Video Solutions

November 30, 2012 |

Video solutions can now be sold as part of partners’ unified communications offerings.

Cloupia Announces ‘Open Automation for Clouds’

September 29, 2011 |

The data center management and operations solution enables SMBs to evolve from data center or virtual environments to private and public cloud environments.

OS33 and Cloupia Team Up to Power Self-Service Management of Virtual Infrastructure Across Multiple

June 29, 2011 |

The partnership provides self-service and automation tools for MSPs to provision virtual environments across public or private clouds from one interface.

The Blueprint for Building the Perfect MSP

March 4, 2025 |

We unlock the secrets to creating a thriving, future-proof IT services business.

What Does the Future Hold? MSP Industry Predictions for 2025 and Beyond

February 3, 2025 |

We’re back with more predictions for what 2025 will look like for MSPs, with an eye towards 2026 and beyond. 

How Do I Position My MSP to Stand Out in a Crowded Market?

January 14, 2025 |

Unlock the secrets to differentiate your MSP. Learn how to showcase your unique strengths and create a powerful brand identity.

What Compliance Regulations Should My MSP Know About?

January 10, 2025 |

Get educated on compliance regulations for MSPs. Learn why they matter, how to ensure compliance, and avoid penalties.

New Year’s Resolutions: 5 Ways to Grow Your MSP Through Lead Generation

December 23, 2024 | Terry Hedden

Level up your marketing in 2025 with proven lead generation tactics. Transform your aspirations into actionable goals for business growth.

Marketing Momentum: Don’t Back Down on Promoting Your MSP During Tough Times

November 20, 2024 | Terry Hedden

Don’t let economic downturns slow down your efforts. Learn how maintaining marketing momentum can help your MSP thrive.

Unleash the Full Potential of Newsletters: Strategies to Skyrocket Engagement

October 16, 2024 |

Want to turn your newsletter into a growth engine for your MSP? Experts reveal the secrets to building engagement—one email at a time!

How Not to Run a ‘Lifestyle Business’ in the MSP Industry

October 16, 2024 | Terry Hedden

Here’s how MSPs can escape the lifestyle business trap. You can build a thriving company with these five tips.

Zero-touch Automation: A New Era for Service Desk Management

October 11, 2024 | Terry Irons

Experience the future of service desk management with zero-touch automation. Empower your team to focus on proactive, complex tasks.

ChannelPro Launches New Events Website, Announces Dynamic Schedule of 2025 Events

September 25, 2024 |

Discover the exciting 2025 conference schedule for MSP, MSSPs, VARs, and IT consultants on ChannelPro’s new events website.

How MSPs Can Win More Deals by Discovering Your Prospect’s ‘Why’

September 6, 2024 | Terry Hedden

Excel in growth as a managed service provider with some of these effective lead generation and closing strategies.

Channel Career Spotlight for Q3: Pathways to Success

August 26, 2024 |

ConnectWise CEO steps down, Cynomi snags a channel celebrity, and other big career moves in the IT industry.

How MSPs Can Turn Business Goals into Expectations

August 6, 2024 | Terry Hedden

Tips on how to navigate the complexities of business planning and ensure your desired outcomes.

MSP Tips for Using LLMs like ChatGPT

June 26, 2024 |

Here are several essential tips and tricks for maximizing the use of this powerful form of artificial intelligence.

The Agony of Sales: Why Being a Salesperson at an MSP is the Toughest Gig

June 21, 2024 | Terry Hedden

How to overcome the challenges and achieve your goals in this demanding profession.

ChannelPro Weekly #264: Degenerates — Growing MSPs via Community: The Tech Degenerates Story

June 21, 2024 |

Get in on Tech Editor Matt Whitlock’s conversation with The Tech Degenerates leaders Dawn Sizer and Henry Timm. They share what degenerates, uh, tech enthusiasts really talk about when it comes to gadgets, lifestyle, and more.

ChannelPro Network Announces Top 24 Profit-driving Solutions for MSPs

June 20, 2024 |

The ChannelPro Network proudly recognizes these vendors for their significant contributions to the profitability of the IT channel.

ChannelPro’s Top 24 Profit-driving Solutions for MSPs

June 19, 2024 |

These cutting-edge technologies are designed to optimize operations, increase customer satisfaction, and add a significant bump to your bottom line.

MSP Marketing’s Dirty Little Secret

May 21, 2024 | Terry Hedden

Why 94% of MSPs cite marketing and lead generation as their top business problems — and how to fix that.

ConnectWise Appoints Rik Thorbecke as Chief Financial Officer

May 13, 2024 |

He brings ConnectWise a wealth of experience and expertise to his new position, where he will play a pivotal role in shaping the company’s financial strategy and success.

Deep Dives and Round Ups: Why MSPs are Lining up for Online Events Again

May 9, 2024 |

Discover how MSPs can leverage ChannelPro’s online events to enhance industry knowledge, participate in engaging tech discussions, and drive business success.

Kamanja Platform Combines Cybersecurity and Compliance for Services Providers

April 24, 2024 |

The Israeli startup offers a managed services platform that combines and automates cybersecurity and compliance activities — and its recruiting for MSP partners.

3 Killer Copywriting Techniques You Can Use For Writing — But AI Can’t

April 11, 2024 |

Need some help writing with AI? Elena Connolly offers some helpful copywriting techniques.

Why Most MSPs Don’t Grow — and How You Can Change That

April 10, 2024 | Terry Hedden

Many MSPs fall for the bait from self-proclaimed gurus that offer training, toolkits, or services in the sales and marketing vein only to discover that they wasted hundreds or even thousands of dollars.

How Can I Use AI to Write Copy Without Sounding Like a Robot?

April 4, 2024 |

Elena Connolly shares some advice on how to set your writing apart with the help of artificial intelligence.

‘Grow Limitless’: MSP Tech Conference in Clearwater Seeks to Help Drive Success

December 4, 2023 |

Marketopia Growcon 23 offers attendees the chance to learn valuable insights for overall business growth.

Liongard’s New Partnerships Bolster MSP Cybersecurity Posture Management

November 15, 2023 |

Liongard’s innovative solutions and partnerships position MSPs to stay ahead in an ever-changing cybersecurity landscape.

How ChannelPro Defend Set a New Standard for Cybersecurity Events

November 6, 2023 |

ChannelPro hosted a capacity crowd in the Los Angeles area for its new, two-day Defend cybersecurity conference.

MSP Excitement Builds for ChannelPro Defend Demo Rooms & Breakout Sessions

October 20, 2023 |

The cybersecurity-focused LA event (Nov 1-2) promises essential new information on key platforms and partner programs.

ICYMI: Our Channel News Roundup for the Week of October 2nd, 2023

October 6, 2023 |

New resources from IT By Design, new PCs and printers from HP, Google Workspace protection from Blackpoint Cyber, and a 104-year-old woman who makes the rest of us look like wimps are among the many stories we should have told you about earlier.

Kaseya Introduces AI-Based Managed Service Automation

October 4, 2023 |

CEO Fred Voccola (pictured) discussed the free bots Kaseya will soon add to its RMM, PSA, and other solutions, plus a flexible payments plan for its backup solutions and a PCI compliance offering, during the vendor’s 2023 DattoCon partner event in Miami.

IT By Design Announces New MSP-Focused Services at Build IT LIVE 2023

September 22, 2023 |

The MSP and event organizer is launching several new offerings designed to support the tech services industry.

25 Crucial Information Technology Statistics & Facts to Know

September 17, 2023 |

As technology continues to expand across every aspect of our business and personal lives, these key statistics highlight the rapid growth and future potential of the tech landscape.

The ChannelPro SMB Forum Heads East to New Jersey

August 11, 2023 |

The one-day, in-person regional conference featured top tech trends and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

ASCII Edge MSP Conference Touches Down in Columbus, Ohio

July 14, 2023 | Joel Zaidspiner

The two-day event for MSPs and IT solution providers included more than 20 strategy sessions covering operations, technology, leadership, marketing, and sales.

How AI Tools like ChatGPT Can Benefit MSPs in IT Management and Collaboration

July 10, 2023 | Damon Covey

Focusing on three key areas where generative AI technologies can be integrated with your workflow now will put your MSP business ahead for tomorrow.

Robot Process Automation Goes to Work

June 8, 2023 |

MSPs are starting to use RPA or bots to gain efficiencies and reduce costs by automating everything from service desk tasks to patching and invoicing.

The ChannelPro SMB Forum Heads to Chicago

May 11, 2023 |

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs that serve small and medium-size businesses.

ASCII Edge MSP Conference Hosts MSPs in Dallas

April 21, 2023 |

The ASCII Edge MSP event gathered managed service and IT solution providers for two days of business-building education and networking.

How AI Is Reshaping the MSP Help Desk

April 6, 2023 | Nic Ferraro

AI-powered help desks reduce ticket resolution times and provide insights into customer behavior and preferences, enabling MSPs to drive efficiencies and win more business.

ASCII Edge MSP Conference Goes to Atlanta

March 24, 2023 |

The two-day, multicity events feature all new speakers and content designed for growing MSPs.

Voice of the Vendor: NerdioCon 2023

March 11, 2023 |

At the recent NerdioCon 2023 user conference, Joel Zaidspiner gets the scoop from Liquidware, eG Innovations, Pia, Quickpass, and SOCSoter.

The ChannelPro SMB Forum Goes to Nation’s Capital

March 10, 2023 |

The two-day, in-person regional conference featured insight from industry thought leaders and educational sessions designed to drive opportunity for MSPs and VARs serving small and medium-size businesses.

The 2023 ASCII Edge MSP Event Series Opens in California

February 24, 2023 |

The two-day, multicity events feature all new speakers and content designed for growing MSPs.

ConnectWise Adds ChatGPT-Based Scripting to RMM Solutions

February 10, 2023 |

Introduced just 72 days after ChatGPT’s debut, a new integration between the OpenAI technology on one side and both ConnectWise Automate and ConnectWise RMM on the other aims to help technicians automate ticket resolution processes faster.

The ChannelPro Network Opens 2023 ChannelPro SMB Forum Tour in Dallas

February 3, 2023 |

The two-day, in-person regional conference featured industry thought leaders and a lineup of educational sessions designed to drive opportunity for the ChannelPro audience of MSPs and VARs.

ChannelPro Weekly Podcast: Episode #253 – Quantum Donut

January 20, 2023 |

If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby.

ChannelPro 5 Minute Roundup for the Week of January 16th, 2023

January 20, 2023 |

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

GROWCON 2022 Opens in Clearwater Beach, Fla.

December 12, 2022 |

Marketopia’s three-day sales and marketing growth conference for MSPs features educational sessions, panels, and more.

New Zoom Channel Chief Betting Big on Partners

November 9, 2022 |

Todd Surdey (pictured) plans to make more Zoom products and services available through the channel, offer richer benefits to top-tier partners, and drive closer collaboration between partners and the company’s own salesforce.

ChannelPro SMB Forum Goes West to Los Angeles

November 4, 2022 |

The last stop on 2022’s six-city, two-day conference series designed for managed service providers and integrators serving SMBs featured a lineup of trending educational topics delivered by industry thought leaders.

Optimizing Cloud Expenditures Amid Economic Uncertainty

October 27, 2022 | Tosin Vaithilingam

Acting now ensures your managed services clients are ready to handle any obstacle that comes their way.

Solutions Granted Wins 2022 ASCII Cup

October 10, 2022 |

At the ASCII Group’s final Success Summit of the year in Dallas, attendees concluded their two-day educational conference with the annual ASCII Cup celebration.

ASCII Group Success Summit Heads Northeast

September 30, 2022 |

New Jersey was the latest stop in The ASCII Group’s MSP Success Summit 2022 series of educational and networking events for MSPs and IT business owners.

ChannelPro SMB Forum Hosts MSPs in the Nation’s Capital

September 9, 2022 |

The six-city, two-day conference series designed for managed service providers and integrators headed to the Mid-Atlantic region with a lineup of trending educational topics delivered by industry thought leaders.

ICYMI: Our Channel News Roundup for the Week of March 21st

March 25, 2022 |

Chips from AMD, resources from NVIDIA, peer groups ASCII, billing software from Zomentum, and a big fat pay day for a lucky person who’s mom didn’t throw away all his comic books are a few of the stories we’ve just now gotten around to.

Thriving in Post-Endpoint Managed Services

February 21, 2022 |

The MSP of tomorrow must excel in a whole new realm of strategic, consultative services aimed at helping businesses capitalize on the power of cloud-based solutions.

Zoom Announces Termination of Merger Agreement with Five9

September 30, 2021 | ChannelPro

Zoom Video Communications, Inc. (NASDAQ: ZM) today announced that Zoom and Five9 have mutually terminated the merger agreement executed by the parties on July 16, 2021.

At Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom and Five9 each had the ability to terminate the merger agreement.

2021 Cecilia Galvin Scholarship Award Winner Combines a Passion for Science with a Love of the Arts

September 27, 2021 |

Isabella Ledet (pictured), this year’s recipient of a grant from CompTIA and ChannelPro designed to help a talented young woman pursue an interest in technology, loves environmental engineering but filmmaking too.

ASCII SMB IT Success Summit Wraps Up New York/New Jersey Area Stop

September 24, 2021 |

The ASCII SMB IT Success Summit hit the Big Apple area on September 22-23 as part of its 2021 series of business-building events for managed service providers (MSPs).

ASCII Summits bring MSPs together to learn best practices, network, find new revenue streams, and stay current with the latest industry trends.

Jamf Rolls Out Updates to Make Management Easier for IT, While Keeping End Users Secure and Productive

July 29, 2021 | ChannelPro

Jamf delivers key improvements to the platform with TeamViewer and Jamf Title Editor integrations, additional Jamf Self Service features and the deployment of iOS apps on M1 chip Mac devices

CloudBlue’s Latest Partner Program Enables Faster Time-To-Market, Deeper Customer Insights

July 22, 2021 | ChannelPro

Leading partners join new-look program accelerating end-to-end product market launches

Zoom Elevates Platform Experience with Launch of Zoom Apps and Zoom Events

July 21, 2021 | ChannelPro

Zoom Drives Innovation of Video Communications with New Solutions to Empower the Hybrid Workforce

ICYMI: Our Channel News Roundup for the Week of May 10th

May 14, 2021 |

A new CEO for VMware, new security software from HP and Trend Micro, and a vivid reminder of what can happen when a determined four-year-old gets access to an Amazon Prime account are all among the stories we’re belatedly bringing your way.

Biggest Zero-Trust Hurdle: Getting People To Listen

May 10, 2021 | Bruce McCully

By using penetration testing to show, not tell, what an attacker would get to if someone clicked on a malicious link, you create an AHA moment and the listening begins.

Voice of the (Socially Distanced) Vendor: Episode 16

April 13, 2021 |

In this episode, our virtually roving reporter talks cyber-insurance and marketing with Inskyber and Marketopia.

MVP GrowthFest 2021 Taking Place on April 20

March 23, 2021 |

The online event for MSPs, hosted by ID Agent, features an all-star lineup of channel experts sharing insight on growth, challenges, differentiation, and security.

ezeep Blue Integrates with IGEL OS to Deliver a Home Office Desktop that Supports Simple, Secure Cloud Printing

March 23, 2021 | ChannelPro

ThinPrint’s ezeep Blue cloud printing, combined with IGEL OS, provides a productive work-from-home solution for remote workers

IT Career Advice, From Women to Women

March 8, 2021 |

In honor of International Women’s Day, 11 women share good advice given to them in the past on starting or changing a career in IT.

Increase Profitability by Automating Client Asset Management

January 5, 2021 | Dan Wensley

MSPs can boost traditional revenue streams by extending customers’ hardware and software asset lifecycles, and managing and securing on-prem and cloud-based assets.

ICYMI: Our Channel News Roundup for the Week of December 14th

December 18, 2020 |

IoT services from AWS, firewalls from WatchGuard, new solutions from Avaya and RingCentral, and the biggest collection of illuminated Handel-singing portable toilets you’ve ever seen are among the stories we’re finally sneaking in before the weekend.

Fortinet Announces Industry’s First Secure SD-WAN Appliances for Operational Technology Environments

December 2, 2020 | ChannelPro

FortiGate Rugged 60F Next-generation Firewalls Bring Easy-to-Deploy SD-WAN and Integrated Advanced Security to OT Networks

ChannelPro SMB Forum Wraps Up 2020 with a Virtual West Coast Swing

November 6, 2020 |

ChannelPro’s final of five planned regional events offered a full day of content and networking geared at helping MSPs and IT solution providers continue to thrive in our new normal and prepare for emerging opportunities in the year ahead.

DLT Solutions to Support the U.S. Army’s Enterprise Objectives through ITES-SW2 Contract

October 28, 2020 | ChannelPro

Awarding of ITES-SW2 contract enables DLT’s channel partners to extend their reach across the U.S. Army and other federal agencies

Poly Introduces Speakerphones That Bring Professional-Quality Audio to Your Home (and Your Office)

October 14, 2020 | ChannelPro

Poly (NYSE: PLT), today unveiled the Poly Sync Family, a new line of smart, USB and Bluetooth speakerphones, at Zoomtopia 2020. These Poly devices use proprietary microphone technology to track the talker, not the noise.

Veeam Acquires Kasten to Accelerate Protection of Kubernetes-Native Workloads On-Premises and Across Multi-Cloud Environments

October 6, 2020 | ChannelPro

Veeam and Kasten’s Modern Data Management Platform Will Speed the Production Deployment of Container-based Applications

ChannelPro SMB Forum Virtual Event Shares Success Strategies for a Challenging Year

September 4, 2020 |

ChannelPro’s fourth of five planned regional events offered a full day of content and networking geared at helping MSPs and IT solution providers build an action plan for thriving in our new normal and taking advantage of emerging opportunities.

Netenrich Introduces a Threat and Attack Surface Intelligence Solution for Faster Detection, Insight, and Response to Immediate Threats

July 30, 2020 | ChannelPro

Attack Surface Intelligence (ASI) and Knowledge Now (KNOW) Integrate to Mitigate Brand Exposure, Bridge Skills Gaps, and Reduce SecOps Efforts by 15x

ChannelPro SMB Forum Expands to Two Days for Virtual Raleigh Event

July 9, 2020 |

ChannelPro transformed the third of five planned regional events to a two-day live, online forum with a bonus IoT Online Forum—all geared to help MSPs and IT solution providers build an action plan for thriving in our new normal and taking advantage of emerging opportunities.

Axcient Now Offering x360Sync With Native Support for Microsoft Office 365

June 9, 2020 | ChannelPro

DENVER, June 09, 2020 (GLOBE NEWSWIRE) — Axcient, a leader in business availability software for Managed Service Providers (MSPs), today announced that Axcient x360Sync—the company’s file sync and share server solution—is now offering native support for Microsoft 365— the productivity cloud that brings together best-in-class Office apps with powerful cloud services, device management, and

Clumio Unveils Industry’s First Data Protection Service for Long-Term Retention and Compliance of AWS Native Services Including Free Tier for Operational Recovery

June 2, 2020 | ChannelPro

Enterprises Can Now Get to Cloud Faster While Protecting Business Critical Apps with Backup as a Service That Lowers Retention Costs by 50 Percent

Getting in on the Low-Code Opportunity

May 11, 2020 |

Custom app creation is now a more viable option for a wider range of channel pros and other “”citizen developers.””

ChannelPro SMB Forum Takes It Virtual for D.C. Attendees

May 7, 2020 |

Pivoting in response to the coronavirus pandemic, ChannelPro transformed the second of five planned regional events to a live, online forum aimed at helping MSPs and IT solution providers build an action plan for surviving—and thriving—in these uncertain times.

LogMeIn Names Rick Ribas as Vice President for Global Channel Sales

April 21, 2020 | ChannelPro

Former senior executive from Intelisys Communications joins LogMeIn to spearhead its global channel business

BeyondTrust Names Dee Dee Acquista as SVP of Global Channels and Alliances

April 21, 2020 |

Dee Dee Acquista brings 20+ years of channel experience and industry leadership to BeyondTrust
New strategic addition to the sales leadership team will focus on expanding market share through the global partner ecosystem

HP Inc. Launches Digital Learning Partnerships to Support Students and Schools Impacted by COVID‐19

April 21, 2020 | ChannelPro

News Highlights:

Creates consortium including TIME for Kids, NASA and Britannica to provide immediate relief and printed curriculum to U.S. school districts
HP and HP Foundation commit to donate an estimated $8M in products and grants to support blended learning and local communities impacted by COVID-19 worldwide
Increases outreach to bring HP LIFE’s 30+ free courses around the world and drives new learning partnerships in the Middle East, Europe, Asia and Africa
Launches BeOnline, Print, Play & Learn and HP Refresh, free online resources to support millions globally who have transitioned to remote learning

Blackpoint Cyber Announces its Virtual Cyber Security Conference: Remote Reality LIVE Covering Cyber Security and Business Continuity for Managed Service Providers (MSPs)

April 1, 2020 | ChannelPro

ELLICOTT CITY, Md., April 1, 2020 /PRNewswire/ — Today, Blackpoint Cyber announced its Remote Reality LIVE conference, which will occur online April 8th and April 9th 2020.

2020 ChannelPro SMB Forum Series Kicks Off the Year in Dallas

March 6, 2020 |

With an expanded schedule of cities for 2020, ChannelPro has launched its “Game Theory” tour to help MSPs, IT consultants, VARs, and integrators win big in business.

Fortinet Introduces Over 350 New Features to its Security Fabric Platform

February 18, 2020 |

FortiOS 6.4 Broadens the Fortinet Security Fabric, Enables Additional Integration and Automation

ChannelPro SMB Forum Takes Final Curtain for 2019 in New York Metro

November 7, 2019 |

Wrapping up its highest attendance year ever, ChannelPro hosted MSPs, IT consultants, VARs, and integrators for a full day of business building and networking.

Jabra teams up with Zoom to offer a fully immersive video conferencing experience

October 15, 2019 |

– Jabra PanaCast selected as the first video device for new Zoom service

– Delivers a video conferencing experience akin to in-person meetings

4U2Grow Annual IT Conference Prepares Attendees for Growth

October 10, 2019 |

The 4u2grow Annual IT Conference is a dynamic, three-day event that is jam-packed with training sessions, workshops and discussion panels carefully crafted to help IT solution providers meet and exceed business goals.

Citrix Drives Future of Application Development and Delivery

October 1, 2019 |

Company expands open source integrations, enabling customers to develop, test and deliver applications on cloud-native platforms with speed, flexibility and consistency

ChannelPro SMB Forum Found Its Way to San Jose

September 6, 2019 |

The third of four ChannelPro SMB Forum events this year featured presentations from industry experts and some of the top SMB resellers and managed service providers in the country.

ChannelPro SMB Forum Goes to Chicago

May 3, 2019 |

The second of four ChannelPro SMB Forum events this year featured presentations from industry experts and some of the top SMB resellers and managed service providers in the country.

Driving The Evolution Of Next-Gen Wi-Fi, NETGEAR Debuts Four New Wi-Fi 6 Routers

April 12, 2019 |

Don’t be left behind – NETGEAR makes the migration to Wi-Fi 6 easy with a family of options

ChannelPro’s 2019 ‘Bigger. Better. Business.’ Tour Kicks Off in Atlanta

March 7, 2019 |

The first of four ChannelPro SMB Forum events this year featured presentations from industry experts and some of the top SMB resellers and managed service providers in the country.

TrustArc Introduces All-in-One GDPR Privacy Compliance Package for Cloud-Based Services

December 13, 2018 |

Solution combines TrustArc Privacy Platform with GDPR Validation Service to help cloud companies manage and demonstrate ongoing compliance.

ChannelPro SMB Forum Heads West to California

November 7, 2018 |

Managed service providers, VARs, and integrators gathered in Long Beach for two days of networking and business-building educational sessions presented by well-known channel experts.

4u2grow Annual Conference Focuses on Growing Beyond the Status Quo

September 13, 2018 |

Marketopia’s three-day event provides training, workshops, and panels to give channel pros actionable strategies for driving more business.

ChannelPro SMB Forum Heads to Boston

September 7, 2018 |

The Roadmap to Profits tour featured a full day of business building sessions for IT solution providers, MSPs, and channel pros on service, sales, marketing, and operations.

Managed Services Co-Op The 20 Inks Alliance Agreement with CloudJumper

July 11, 2018 |

CloudJumper’s Cloud Workspace and Streaming App Services products are now go-to options for The 20’s member MSPs.

Mindshare North America Evolves Leadership Team

June 26, 2018 |

New Roles Enhance Focus to Solve Client Business Challenges And Drive Sustainable Brand Growth. Danielle Koffer Joins as Chief Client Officer, Joe Maceda Elevated to Chief Instigation Officer.

Beachhead Solutions Opens EMEA Channel Programme Ahead of GDPR Enforcement

May 25, 2018 |

EMEA-based MSPs and resellers are immediately able to add Beachhead’s cloud-managed PC and mobile device encryption solution to their portfolio

Avaya Unveils Full HD Video Conferencing and Collaboration Cloud Service for Global Channel Partner Delivery

September 15, 2017 |

Avaya Equinox Meetings Online delivers a high quality experience from the cloud to easily connect people across a variety of systems, devices and locations around the world

ChannelPro’s Fast Lane Tour Makes a Pit Stop in Long Beach

September 14, 2017 |

The full-day event for channel resellers, integrators, consultants, and cloud and managed service providers is designed to get channel partners on the quickest road to business success.

VMware Offers Communications Service Providers the Fastest Path to OpenStack for Network Functions Virtualization

September 13, 2017 |

VMware vCloud NFV-OpenStack Edition Transforms CSPs’ Networks by Combining Carrier-Grade NFV Infrastructure with OpenStack and Container Support VMware Integrated OpenStack-Carrier Edition Delivers New Telco Functionality Enabling Enhanced VNF Performance, Dynamic Scaling, Multi-Tenancy, and Cloud Resource Reservation

VeloCloud SD-WAN Security Ecosystem Expands With Additional Best-of-Breed Security Companies

August 29, 2017 |

Symantec, VMware and Forcepoint Join the Industry’s Established SD-WAN Ecosystem; IBM Security Adds Integration with IBM QRadar

Q3 SMB TechFest Presents Business Building Advice

July 21, 2017 |

Speakers at the latest edition of the popular conference series discussed new market opportunities, as well as proven strategies for capitalizing on them profitably.

Continuum CEO: Acceleration and Acquisitions Are Up Ahead

June 15, 2017 |

But NOT a merger with SolarWinds MSP, according to Michael George (pictured), who in an interview with ChannelPro this morning addressed the questions Continuum’s partners most want answered.

Lenovo Expands Commitment to Open Source

May 4, 2017 |
  • Unveils New Iteration of Open Platform at Red Hat Summit 2017
  • Opens Innovative Cloud Technology Center

The 2017 ChannelPro SMB Forum Breezes into the Windy City

May 3, 2017 |

The second of four “Fast Lane to Success Tour” live events convened a full house of channel resellers, integrators, consultants, and MSPs in the Chicago area to deliver business growth strategies in key segments.

The 2017 ChannelPro SMB Forum Takes Atlanta by Storm

March 3, 2017 |

The first of four “Fast Lane to Success Tour” live events convened a full house of channel resellers, integrators, consultants, and MSPs in the Atlanta area to deliver business growth strategies in key areas.

ChannelPro-SMB Begins 2017 Four-City Tour of Events for IT Solution Providers

January 17, 2017 |

Attendees of the ChannelPro SMB Forum will learn to fuel their companies’ growth in today’s challenging marketplace and profit from the latest in IT solutions for small and midsize businesses.

Hot, Hot, Hot: ASCII Success Summit Hits Miami Beach

June 24, 2016 |

The two-day event for solution providers included business and technology sessions, networking, and a keynote by former Doobie Brothers musician turned security expert.

eFolder Releases Anchor 2.4, Announces Free 25 User Anchor NFR Program at ConnectWise IT Nation 2015

November 12, 2015 |

The latest version of Anchor business-grade file sync and share service features LAN sync, web preview, and ConnectWise billing integration.

MAXfocus MAX2015 Event Day 3 Highlights

September 11, 2015 |

The third and final day of the MAXfocus event gets underway in Washington, D.C.

eFolder Expands Partnership with Dell to Enhance Business Continuity for AppAssure Customers

May 1, 2015 |

eFolder provides DRaaS to Dell AppAssure customers, giving additional cloud recovery options in the event of a server failure or site-wide disaster.

ASCII Group 2015 Success Summit Kicks off in Miami

February 19, 2015 |

In eight different markets across the U.S., Success Summit attendees will hear directly from fellow IT community members who are successfully driving managed services revenue in security and key verticals, including legal and healthcare.

Townsend Security Releases Encryption Key Management Virtual Machine for Windows Azure

February 10, 2014 |

Alliance Key Manager for Windows Azure provides a FIPS 140-2 compliant encryption key manager to Azure users who need to meet data privacy compliance regulations and security best practices.

Rock Out With IK Multimedia AmpliTube 3.0 for iPhone, iPad and iPod touch

May 30, 2013 |

The complete mobile guitar studio adds timeline audio editing and new models.

Level Platforms Integrates Its Managed Workplace with Anchor

May 21, 2013 |

MSPs can now access the Anchor Policy Module via the Managed Workplace Partner Portal to monitor and manage the cloud platform for SMBs.

Townsend Security Debuts Data Privacy Videos for Business

March 27, 2013 |

The aim is to educate business leaders on the role encryption and key management play in data privacy.

Radvision Intros Video Conferencing MCU

February 2, 2013 |

The Scopia Elite 6000 Series multipoint control unit is designed to provide SMBs with high-definition video communication.

RADVISION Boosts SMB Offerings with New Video Conferencing Options

December 14, 2011 |

RADVISION has launched the SCOPIA Elite MCU 5105, a standards-based video conferencing infrastructure, and incorporated RADVISION SCOPIA Mobile into the RADVISION SCOPIA XT1000 SMB, bringing mobile video capabilities to SMBs.

Samsung Announces External Hard Drives

September 4, 2009 |

New 3.5-inch 2 TB Station and 2.5-inch 640 GB portable designed for large data file backups.

Free MSP Resources

Voice of the Vendor: Marketopia GROWCON 2024

 Podcast
December 6, 2024

From Marketopia GROWCON 2024 in St. Petersburg, FL, join ChannelPro’s Joel Zaidspiner as he speaks with Shasta Cloud, Vircom, and Marketopia.

Voice of the Vendor: Growcon 23, a Marketopia Conference

 Podcast
December 13, 2023

Learn how these businesses are reshaping the IT industry and fueling MSP growth.

How Do I Position My MSP to Stand Out in a Crowded Market?

 Business Tools
January 14, 2025

Unlock the secrets to differentiate your MSP. Learn how to showcase your unique strengths and create a powerful brand identity.

What Compliance Regulations Should My MSP Know About?

 Business Tools
January 10, 2025

Get educated on compliance regulations for MSPs. Learn why they matter, how to ensure compliance, and avoid penalties.

MSP Tips for Using LLMs like ChatGPT

 Business Tools
June 26, 2024

Here are several essential tips and tricks for maximizing the use of this powerful form of artificial intelligence.

ChannelPro Weekly #264: Degenerates — Growing MSPs via Community: The Tech Degenerates Story

 Podcast
June 21, 2024

Get in on Tech Editor Matt Whitlock’s conversation with The Tech Degenerates leaders Dawn Sizer and Henry Timm. They share what degenerates, uh, tech enthusiasts really talk about when it comes to gadgets, lifestyle, and more.

Voice of the Vendor: NerdioCon 2023

 Podcast
March 11, 2023

At the recent NerdioCon 2023 user conference, Joel Zaidspiner gets the scoop from Liquidware, eG Innovations, Pia, Quickpass, and SOCSoter.

ChannelPro Weekly Podcast: Episode #253 – Quantum Donut

 Podcast
January 20, 2023

If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby.

ChannelPro 5 Minute Roundup for the Week of January 16th, 2023

 Podcast
January 20, 2023

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Voice of the (Socially Distanced) Vendor: Episode 16

 Podcast
April 13, 2021

In this episode, our virtually roving reporter talks cyber-insurance and marketing with Inskyber and Marketopia.




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