Grab a seat and listen in on Joel Zaidspiner’s conversations from the latest ASCII Group event with ConnectMeVoice, Encore Strategic Consulting, and Zyxel.

Watch managed services consultant Manuel Palachuk’s presentation from ChannelPro’s July 8th SMB Forum event about defining the current state of your organization’s structure, strategy, and business identity.

This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.

An MSP’s Guide to Managed Microsoft Security |

Use this worksheet to draft a detailed plan for bringing your business goals to life.

Use this worksheet to define the foundational elements that will guide you on your strategic roadmap to success.

This worksheet will help you articulate the organizational, personal, psychological, and other values that define your business.

See how a fictional company completed Manuel Palachuk’s business strategy kick-start worksheet.

SIPPIO offers the only Azure-native, ready-for-consumption, globally available cloud solution that enables calling capabilities in Microsoft Teams. Delivered ‘as-a-service’ for customers through channel partners, integrators and managed service providers, SIPPIO’s per user, per month pricing model provides flexibility to scale with a choice of inclusive or consumption-based subscriptions.

Solving the password problem impacts security, productivity, and even employee satisfaction in the workplace. The organizations that can rapidly and effectively address that challenge are well-positioned to keep their business safe while building aninnovative workforce. Learn more from these eight truths about the threats and opportunities of employee passwords.

Simply complete the form below to download the full white paper.

Aliens, we hope, come in peace. Cyberinsurance providers? Harder to say, but Matt, Rich, and returning guest host Luis Alvarez, of Alvarez Technology Group, do get plenty of insightful answers to other questions this week from interview guest and cyberinsurance expert Joseph Brunsman, of Brunsman Advisory Group.

This week, Erick and Rich explore the significance of Barracuda buying SKOUT, the opportunity to re-tune your service lineup for the post-COVID era, and the dubious wisdom of using a device that prevents your mouth from opening to lose weight.

This week, Erick and Rich have the strategic importance of managed security, the strategic value of well-run quarterly business reviews, and the undeniable disappointment of hitting a home run through your own windshield on their minds.

Have you thought deeply—and we mean deeply—about what was in the last box lunch you ate? You will after listening to this week’s show, in which Matt, Rich, and their returning guest host—MSP and certified ethical hacker Michael Cocanower, of itSynergy—discuss that important topic along with the latest cybersecurity news from ConnectWise and opportunities to take your Azure skills from the 101 to 201 level.

See managed services guru Manuel Palachuk’s presentation at our June 9th SMB Forum event on the why-to and how-to of performing a business analysis that will help you identify where your business is going and how to get there.

See MSP consultant Manuel Palachuk’s presentation at our May 6th SMB Forum event on the six key steps in defining and executing a specific, achievable plan for prosperity.

Erick and Rich review Datto’s thoughts about “cyber resilience” and co-managed IT, explore the new services every channel pro should be offering in the new age of IT, and marvel at the latest example of someone blowing off steam during the pandemic unconventionally.

Gosh, puffins are cute. Who doesn’t love a bird in a tuxedo? Or are we thinking of penguins? What’s the difference, anyway? Never mind, we don’t have time for that, because there are way too many other topics for Matt and Rich to discuss on this week’s show with guest host Rob Boles, of managed security service provider BLOKWORX.

In this issue: How to Prosper in Hardware | Advancing to Azure 201 | Summer Reading | Offboarding Employees | Smart POS | MSP M&A Trends

Erick and Rich discuss N-able’s product plans, the importance of thinking big about new opportunities in today’s changed IT landscape, and a handy new invention for people prone to walking into walls while gazing at their smartphone.

Learn how CompTIA’s IT-Ready program can send you trained and eager minority candidates for your next IT job opening.

On the road again—and loving it—in the Lone Star State, ChannelPro’s Joel Zaidspiner checks in with AnswerConnect, CyberGuard360, and MSP360.

Who needs icing in the middle of their cake when they can enjoy a nice thick layer of raw baking flour instead? Actually, don’t answer that question. Just sit back and listen as Matt, Rich, and their guest host, MSP consultant Ronnie Parisella, mull over Gradient MSP’s freshly launched “data hygiene” product, Axcient’s new online-only file sync and share system, and Augmentt’s latest cloud management solution.

Erick and Rich discuss startup Gradient MSP’s first step toward building a channel pro “data intelligence” platform, explain why the best managed services sales pitch involves no selling at all, and ponder an “invisible sculpture” recently bought for 15,000 Euros.

Wi-Fi 6 brings WLAN performance to a new level with aggregate throughput potential measured in Gigabits per second. The advent of Wi-Fi 6 also brings economics to a new level as higher performance and higher density impact price-performance and total cost of ownership (TCO) calculations. Get the full report that benchmarks the performance of its tri-radio XV3-8 (8×8/4×4 MU-MIMO) and XV2-2 (2×2 MU-MIMO) Wi-Fi 6 Access Points (APs) and comparable APs from Aruba, Meraki (Cisco) and Ruckus (CommScope).