If you’ve heard it once, you’ve heard it a thousand times: Billing customers is exactly like a 3D puzzle involving wooden blocks.

Erick and Rich discuss the strategic significance of ConnectWise getting into payments processing, the importance of factoring truly complete service delivery costs into your rates, and a Florida alligator rudely evicted from what was supposed to be its home.

Features from this month’s issue include: 2022 Readers’ Choice Awards | How, When, and Why to Fire Clients | Peer to Peer: Flying Solo | When Techs Go Rogue

Coming to you from the HP Amplify Executive Forum, or maybe the great beyond given how ghost-like he looks, Rich talks with Matt and returning guest host Mile Bloomfield of Tekie Geek about HP’s new ink subscription service for SMBs, partner program updates, and hardware for hybrid workers.

Erick and Rich take a look at the surprisingly resilient M&A landscape for MSPs, discuss strategies for insulating yourself from supply chain woes, and marvel at the record-setting 69 fast food restaurants recently visited in 24 hours by two chefs in New York.

Cheerios or starvation? If you’re a breakfast cereal fan, that may not be an easy question. Don’t think it through, though, until you’ve joined Matt, Rich, and returning guest host Antwine Jackson, of Enitech Solutions, as they discuss Kaseya’s new auto-renewal policy, N-able’s new cloud management system, Huntress’s new managed EDR service, and Ingram Micro’s new membership program for ambitious cloud partners, not to mention how, when, and why to fire clients.

Erick and Rich chew over N-able’s jump into cloud management, why having good data in tightly integrated business apps is the only way to make confident decisions about your company, and a wedding-saving emergency intervention by a Boston cop.

Live from this year’s CompTIA ChannelCon event in Chicago, Joel Zaidspiner brings you the latest from Infosec, IronVest, Linode, and Phin Security.

Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.

You know what they say in New Hampshire. Live free or die! Or maybe try the skiing and visit the beaches instead. It’s a lovely place. But before you go, please join Matt, Rich, and returning guest host Randolph Carnegie, of Ken-Kor Consulting, as they discuss Augmentt’s new security alerting functionality, the latest winner of the Cecilia Galvin Scholarship, and the results of this year’s Readers’ Choice Awards—live from CompTIA’s ChannelCon event!

In the shadow of the Statue of Liberty, Joel Zaidspiner catches up with ChatGenie, HacWare, Rewst, and event host IT By Design.

There are stranger things than this week’s ChannelPro Weekly episode, but little else as fun or informative. Joined by security expert and returning guest host Angela Hogaboom, the Cloud Chick herself, Matt and Rich discuss the new Surface for Business hardware at D&H, the new intrusion prevention and container security options from Trend Micro, and the new industry trend data from ConnectWise’s Service Leadership unit.

Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.

In this issue: Microsoft Windows 365 | Business Notebooks | Online IT Marketplaces | Reverse Mentoring | Permissions Hygiene | Compliance and IoT |

This expert guide from ChannelPro includes tips for protecting the newest endpoint, Microsoft 365; a report on the rise of alternative backup strategies; a breakdown of the Internet of Things storage issues; and some predictions on storage, cloud, and other markets.

Seems like you can’t trust anyone these days, and ESPECIALLY not zoos, where the “animals” always seem to be “napping.” Really burns us up.

Erick and Rich discuss Microsoft’s cautious messaging during its Inspire partner conference, how to prevent your best techs from leaving for another employer, and the dubious opportunity now available in Cincinnati to smell a corpse flower in full bloom.

Microsoft Windows Servers have been the fundamental basis of small and large business networks since the early 2000s. Whether you are running an in-house Exchange Server, Remote Desktop Server, File Server, Remote Management and Monitoring Server, or a Custom Application Server, you expose the server itself and your business to the risks of a vulnerability being exploited by attackers. In this guide, learn the top tips and best practices to help you better protect your business and how to harden your Windows Servers securely.

If you love ice cream as much as we love ice cream it won’t surprise you that ice cream loves ice cream too.

Erick and Rich discuss N-able’s new solution bundle for emerging MSPs, the awesome employee training tool you already have but don’t use (hint: it’s LinkedIn), and a guy who loves pizza SO much he nearly climbed into an oven to get some.

This information sheet provides an overview of how Webroot MDR powered by Blackpoint disrupts the hacker timeline.

Why does so much nautical terminology sound vaguely naughty? While we ponder that vital topic, please enjoy this week’s ChannelPro Weekly, in which Matt, Rich, and guest host/MSP consultant extraordinaire Manuel Palachuk, of Manuel Palachuk International, discuss N-able buying a cloud management vendor, Augmentt offering free cloud management tools, and Acronis integrating with Splashtop.

Happy (belated) 4th! Erick and Rich mark the occasion by discussing why N-able bought a cloud management vendor, why now’s a good time to focus on the bottom line as well as revenue, and why there’s something fishy about a 95-0 soccer score.

Listen along with Joel Zaidspiner as he learns what’s new from Cyrisma, Premier BPO, Red Sentry, and Redstor.

Cisco channel executive Jason Gallo discusses the issues that have limited Black participation in the technology industry, and what all of us can do about it.