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News & Articles - Page 48

Technician Interview Questions: What to Ask to Find the Right Candidate

October 19, 2023 | Esther Shein

Here are some tips for identifying soft skills, attitude, and personality traits alongside technical expertise.

Can AI Help MSPs Recruit with Diversity, Equity, and Inclusion in Mind?

October 19, 2023 | Karen D. Schwartz

AI tools can eliminate biases, or perpetuate them, depending on who is training them, so human discernment is still required for DEI initiatives.

Generative AI’s Benefits Also Bring Challenges

October 19, 2023 |

Knowledge workers are generally optimistic about the benefits of generative AI but point to challenges such as cybersecurity and lack of skills, according to recent research from Salesforce, which, in partnership with YouGov, surveyed over 4,000 employees as part of its Generative AI Snapshot Research Series.

Generative AI Power Demands Create Opportunity for MSPs

October 19, 2023 | Hervé Tardy

The upsurge in power requirements will serve as a springboard for growing revenue with power management expertise and solutions.

Take a Big Picture View of Business Continuity

October 18, 2023 |

A business continuity plan helps ensure your SMB customers and their employees can continue doing business during a disruption.

Key Steps to Building an Effective IT Documentation Framework

October 17, 2023 | Joshua Liberman

IT documentation is like a never-ending river. Establishing underlying policies and a solid framework will make staying on top of these changes easier.

AI and Cybersecurity: The Double-Edged Sword for SMBs

October 13, 2023 |

Data security and compliance expert Philip de Souza discusses how artificial intelligence is impacting cybersecurity.

TD SYNNEX Launches ISV Acceleration Program to Support Innovation in IT Markets

October 12, 2023 |

The aim is to “help ISVs of all sizes grow their businesses,” per TD SYNNEX’s Vice President of Cloud & ISV Ecosystems.

AI is Now: Embracing Artificial Intelligence to Better Serve MSP Customers

October 12, 2023 |

Ingram Micro’s Sanjib Sahoo explains how channel pros can leverage artificial intelligence to heighten customer—and business—experience.

Southern Hospitality: The ChannelPro SMB Forum Impresses MSPs in Atlanta

October 12, 2023 |

With a strong contingent of local MSPs and VARs in attendance, ChannelPro’s regional conference wowed with informative sessions, channel insights, and extended networking opportunities.

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