Cyber threats are evolving fast. Meanwhile businesses face mounting compliance demands and cyber insurance requirements. Yet, traditional security solutions often create more headaches than they solve — frustrating users and IT teams alike.
Enter Cisco Duo, which helps MSPs deliver strong, user-friendly security. Duo protects clients without disrupting daily operations. Plus, MSPs can easily add identity security to their tech stacks.
Addressing SMB Security Challenges
These days, multi-factor authentication (MFA) adoption is critical. However, many organizations don’t have the budget to implement costly phishing-resistant solutions or they’re not sufficiently protecting their users with strong MFA. Cisco’s 2024 Trusted Access Report showed that phishing-resistant methods accounted for less than 2% of authentications behind phone call or SMS factors. This leaves businesses — especially smaller ones — vulnerable.
“They may simply not have the resources available,” said Cisco Head of Global MSP Sales DJ LaCroix. “Our partner program helps MSPs effectively safeguard their clients against modern cyber threats, ensuring both protection and compliance.”
What Makes Cisco Duo an Ideal Choice for MSPs

DJ LaCroix
Duo adapts to the complexities of modern work environments, supporting hybrid workforces with the widest range of authenticators, multiple identity providers, unmanaged devices, and legacy applications or edge protections like Windows Logon.
“Duo is one of the simplest, smoothest solutions to deploy and maintain,” LaCroix explained. “MSPs can offer stronger security with minimal user interruptions, improving their clients’ security posture.”
Duo’s risk-based authentication enhances security without disrupting users by evaluating login behavior in real time. Users signing in from familiar locations can access systems seamlessly, while
suspicious activity triggers additional authentication steps. This approach improves security, productivity, and customer satisfaction.
A Scalable and Profitable Partner Program
Cisco provides MSPs with a structured, predictable pricing model that supports profitability. Volume-based pricing helps MSPs maximize margins, and month-to-month billing simplifies financial planning.
Additionally, Duo’s multitenant capabilities streamline management and reduce administrative overhead. “We designed our MSP program to be easy to buy, sell, and manage,” LaCroix noted. “MSPs can set up and roll out Duo to their clients in less than an hour and achieve faster ROI.”
Want to enhance your security portfolio and drive business growth? Cisco Duo can help.
Learn how you can elevate your offerings by partnering with Cisco today.
Cisco Duo’s Standout Features
- Phishing-resistant MFA: Easily align with compliance and cyber insurance requirements, and futureproof client identity security.
- Duo Passport: The true SSO experience keeps user friction minimal throughout the day and improves adoption, only stepping up authentication when risk is detected.
- Seamless Integrations: Multivendor and out-of-the-box integrations with various application stacks make for smooth, efficient deployments.
- Self-service Options: Enable self-enrollment, secure password resets, and enforce device updates to reduce IT burden and support tickets.
Images: Cisco