November 28, 2016 10:00 AM Eastern Standard Time
INDIANAPOLIS & CHICAGO–(BUSINESS WIRE)–AVANT, a premier distributor of next-generation technologies to partners worldwide, has signed a partner agreement with Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of software and cloud services for customer engagement, communications and collaboration.
As a master agent, AVANT can now offer its partners the Interactive Intelligence customer engagement cloud solution, PureCloud Engage℠.
AVANT is a leader in next-generation IT solutions, empowering partners worldwide to sell cloud, colo and connectivity solutions through its Intelligent Distribution sales enablement platform.
“Cloud contact center services sold through our channel have grown more than 400 percent year-over-year,” said Drew Lydecker, co-founder and president for AVANT. “We’re pleased to offer PureCloud Engage from Interactive Intelligence through our channel of leading agents, VARs and MSPs. We believe PureCloud delivers what our channel wants: a cost-effective, fast-to-deploy and easy to manage solution with continuous delivery of the most innovative features.”
“As a trusted advisor to thousands of businesses worldwide, AVANT has earned a reputation for giving its partners top-notch sales and engineering support, along with sophisticated tools and resources,” said Darren Gill, vice president of channels for Interactive Intelligence. “With the addition of PureCloud Engage, we’re thrilled to empower AVANT’s end-customers with innovative, secure and reliable technology resulting in a competitive edge.”
Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop the Amazon Web Services Cloud offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.
PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.
For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center.
About AVANT
As the nation’s premier distributor of next generation technologies and sales enablement, AVANT has the resources and relationships needed to successfully navigate the ever-changing world of communications and IT infrastructure. From complex cloud design to global wide-area network deployments, we empower our partners with the valuable business tools they need, including back-office support, engineering guidance, strategic consulting and ongoing training. AVANT is dedicated to aiding our partners and clients in making informed choices about services, technology, and cost-efficient communications. Our goal is to set the industry standard for knowledge and navigation of the global technology marketplace. For more information, visit www.goavant.net.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of software and cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.
Contacts
AVANT
Nikolett Bacso, Public Relations, +1 425-314-7381
nbacso@goavant.net
or
Interactive Intelligence
Christine Holley, Senior Director, Market Communications, +1 317-715-8220
christine.holley@inin.com
