Automation and service management software developer Tigerpaw Software Inc. and backup and DR solutions provider HEROware have integrated their flagship business solutions.
Tigerpaw’s Managed Services Integrator provides MSPs with a configurable tool to monitor and route incoming emails and to automatically generate service orders based on HEROware system alerts. This real-time integration enables all information in a HEROware system alert to be included in a Tigerpaw service ticket, so users can quickly react and respond to their customer’s issues, allowing for resolution before the issue becomes critical.
“This integration benefits clients from both our companies, as it arms them with a full-circle solution,” Tigerpaw President James Foxall says. “By linking HEROware’s disaster recovery technology and Tigerpaw’s end-to-end operations solution, IT firms can significantly enrich their customer service and gain a real competitive advantage.”
