Call recording and contact center management solutions provider OAISYS has announced the launch of its AllWays concept. The cornerstone of the concept is OAISYS’s Gateway to the Cloud offering, a cloud solution aimed at providing SMBs with an affordable, advanced call recording solution.
OAISYS AllWays is the company’s “pragmatic and all-inclusive approach to delivering a full spectrum of call recording solution deployment options,” according to a press release submitted to Channel Pro-SMB. These options include on-premise, pure cloud, and hybrid cloud solutions as well as support for user access to applications and data across a range of devices.
“The introduction of the OAISYS AllWays unifying vision for our call recording solutions and the associated launch of our OAISYS Gateway to the Cloud offering represent significant steps toward being superiorly positioned to flexibly and cost-effectively meet the needs of our customers anywhere, at any time, and on any device,” says OAISYS president Brian Spencer.
The OAISYS Gateway to the Cloud solution enables SMBs with a preexisting investment in on-premise telephony systems to add advanced call recording and interaction management functionality in a hosted cloud environment.
An on-premise OAISYS Cloud Gateway device captures voice conversations and associated call data from the customer’s premise-based business telephone system. Calls are initially stored locally, then uploaded on a scheduled, recurring basis to the OAISYS cloud-based managed services location. Users can access call records just as if they were stored locally, without concern for administration, security, redundancy, or other management issues. The service is provided on a month-by-month, pay-as-you-go basis.
“The OAISYS Gateway to the Cloud solution is an excellent way for SMBs to layer on an advanced application set they may have felt was previously unavailable to them,” Spencer says.
According to Spencer, many SMBs have invested in premise-based telephony and face very targeted compliance requirements or have very specific contact center needs. This often makes their solution beyond the reach of their budgets. “Now, they are able to take advantage of our expertise and investment in the cloud and gain access to these rich applications,” Spencer adds.
In addition to traditional desktop user functionality, the OAISYS Gateway to the Cloud model is designed to work in conjunction with the recently announced OAISYS Mobile Recall application for tablet and mobile device users.
