Naverisk, a provider of remote monitoring and management (RMM) and service desk software for IT service providers and MSPs, has made its Naverisk V5.2 available worldwide. The latest update to the software includes enhanced remote control, native Mac and Linux agents, and more powerful auto remediation and self-healing.
Another key feature is the new portal, through which Naverisk partners can offer their clients access to a branded, web-based support tool. Nominated staff at client sites can log in to raise, check, and update support tickets, access IT related documentation, and review IT assets under management and remote control managed devices.
“The V5.2 release is huge for our partners. Our RMM automation feature set has been significantly extended and our new client support portal allows our partners to really differentiate their services and improve the quality of their client relationships. Native Mac support and the support portal in particular were a hugely popular request from our global partner base,” says Jon Kalaugher, Navarisk CEO and founder.”
