PanTerra Networks, a provider of unified cloud services for mid-market enterprises, has unveiled its Unified Business Analytics offering for the mid-market. The solution combines Unified Communications (UC) analytics with content management analytics to monitor, react to, and adjust business processes in real-time.
The solution includes analytics on any user, group, call queue, or file; detailed reporting; and tailored notifications so companies can gain real insight into how the business is operating. The company offers these analytics features from anywhere on any device via its mobile Unified Live Monitor (ULM) application. PanTerra Networks’ analytics also give managers the ability to set up remote notifications via multiple mechanisms, including email, IM, and in real-time through the ULM app, allowing companies to keep tabs on the business while on the go. The app provides access to full analytics features on both iOS and Android devices from the cloud.
PanTerra Networks’ offering consists of more than 100 communications and content analytic metrics that managers can monitor, measure, and report on. Metrics such as call length, number of calls in a defined period, and sharing events (downloaded or uploaded files) on shared content enables companies to optimize contact center functions, sales and support activities, or team collaboration activities all within a single analytics framework.
“To continue to be competitive and stay ahead of changing business dynamics, it’s critical for businesses to monitor, measure, and report on all their key performance metrics on any device from a single platform,” says Arthur Chang, CEO of PanTerra Networks. “Our Unified Business Analytics combines UC and content management analytics to create a complete end-to-end solution for businesses that want to drive more revenue while optimizing productivity and efficiencies in real-time.”
The solution will be available through the company’s channel program. For more information on PanTerra Networks’ Unified Business Analytics offering, call 1.800.805.0558, visit http://panterranetworks.com/, or email info@panterranetworks.com.
