Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Podcast
January 20, 2023 | ChannelPro Network
ChannelPro 5 Minute Roundup for the Week of January 16th, 2023
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Related Podcasts, Resources
What Does the Future Hold? MSP Industry Predictions for 2025 and Beyond
February 3, 2025 | Jonathan Browning
We’re back with more predictions for what 2025 will look like for MSPs, with an eye towards 2026 and beyond.
Artificial Intelligence (AI), Cloud, Hardware, Managed Services, Partner Programs, Security, Software, Storage & Backup
Key Channel Headlines: LogMeIn Returns as GoTo’s IT Portfolio Brand, INKY Introduces New Generative AI Capabilities, and more
January 31, 2025 | Matt Whitlock
In the news this week: LogMeIn Returns as GoTo’s IT Portfolio Brand, INKY Introduces New Generative AI Capabilities, Barracuda Unveils Advancements to Email Protection, and more.
N-able’s New AI-Powered Developer Portal Helps MSPs Scale with More Automation and Less Hassle
January 31, 2025 | Matt Whitlock
N-able’s new AI-powered Developer Portal may help automate workflows, streamline integrations, and boost efficiency—saving time, effort, and money.
Checklist: Choosing the Best AI Tools for Customer Support
January 22, 2025 | ChannelPro Network
Choosing the right AI tools isn’t just a decision—it’s the difference between streamlining operations or getting stuck with a costly misfit.
3 Questions with Paul Hager
January 20, 2025 | Matt Whitlock
Ingram Micro Vice President of Services Paul Hager shares his thought on addressing an MSPs AI skills gap, what kinds of services belong in an MSPs AI as-a-service package, and how MSPs can convince customers to invest in AI.
Free MSP Resources
Business Tools
Business Tools
Editor’s Choice
MSP Voters Name Kaseya IT Complete ‘Best in Show of the Year’ at ChannelPro Events
January 31, 2025 | Jonathan Browning
ChannelPro event attendees recognized Kaseya’s leadership in multiple categories.
PerfTech’s Island Pro Router Arrives: A High-Speed Paradise for Business Networks
January 13, 2025 | Matt Whitlock
PerfTech’s Island Pro router is shipping now, complete with Dharma Initiative levels of performance.
What Revenue Opportunities Do MSPs Have with the Impending Windows 10 End of Life?
January 10, 2025 | ChannelPro Network
Avoid security vulnerabilities with the approaching Windows 10 EOL. Understand the need for hardware upgrades and long-term IT planning.
How Do I Improve My MSP’s Cash Flow?
December 27, 2024 | ChannelPro Network
Mastering cash flow is the key to transforming your business from surviving to thriving. It can put you on the path to financial stability.
MSP Guide: Key Industries Driving Growth in Dallas
December 5, 2024 | ChannelPro Network
This guide will help your MSP zero in on the booming industries and biggest opportunities in Dallas-Fort Worth and Texas as a whole.
How MSPs Can Win More Deals by Discovering Your Prospect’s ‘Why’
September 6, 2024 | Terry Hedden
Excel in growth as a managed service provider with some of these effective lead generation and closing strategies.