N-able has introduced an integrated solution bundle designed to help young and emerging MSPs adopt their first managed services toolset.
“Those ’emergers,’ we think, are obviously going to be looking for a place where they can just get started and move from Excel spreadsheets and simple tickets into a full-fledged system that gives you all the capabilities,” says Mike Adler, N-able’s CTO.
Called N-sight RMM, the new offering combines N-able RMM, the vendor’s cloud-based RMM platform, with its Take Control remote access solution and MSP Manager PSA application. N-able describes it as an alternative to integrated solutions for growing MSPs from Atera, Syncro, and NinjaOne.
In addition to the single sign-on, device discovery, patch management, and other features that its component products already provide separately, the system includes new capabilities designed to automate and accelerate business and support processes.
“There’s some increased workflow orchestration that we’ve started to build into these products to help our MSP partners and their technicians be more efficient,” Adler says. For example, he continues, users can initiate a remote support session from inside a newly created MSP Manager ticket and close the ticket automatically from within Take Control when the issue is resolved with a single click.
To make rolling out additional automations simpler, N-sight comes with a library of more than 600 “no-code” scripts that users can deploy as is or customize using drag-and-drop tools.
The product also provides a range of interface integrations designed to ease cross-system navigation and enhanced remote monitoring and management functionality for Apple endpoints.
“Fast Assist,” a feature that lets technicians launch remote access sessions on devices not yet under management from inside N-able RMM, is included as well. Introduced in February, Fast Assist is designed make supporting new customers, break-fix clients without a managed services contract, and end users working on a machine other than their usual PC easier.
Existing users of N-able RMM, MSP Manager, and Take Control will receive N-sight’s enhanced capabilities automatically at no extra cost, as will MSPs who switch from using one or two of those products to running all three.
“You don’t have to get the bundle in order to take advantage of those additional integrations,” Adler says.
To make purchasing a starter set of critical managed services tools easier for freshly hatched MSPs, N-sight subscriptions are priced on a month by month pay-as-you-go basis. Packages combining 100 RMM nodes, three MSP Manager seats, and one Take Control license sell for $99 a month and up.
“If you’re just starting, that low cost, no risk, pay-as-you-go feels really good,” Adler says. Later, when you have more customers making longer-term commitments, he adds, purchasing yearly individual licenses for N-able RMM, MSP Manager, and Take Control at discounted rates can provide cost efficiencies.
N-sight is an initial step in a larger effort by N-able to integrate and automate its portfolio. “Technicians need to be able to do more faster,” Adler says, pointing to adding a new customer as an example. “The more that you can orchestrate that entire process, the more consistent it becomes, the easier it becomes, and more importantly, the cheaper it becomes to provide that service.”
Without citing specifics, Adler hints that closer ties between the Cove data protection suite N-able shipped in May and both N-sight and the on-premises N-central RMM solution could be among future integration and automation upgrades arriving “in the very near future.”
Further bundled offerings like N-sight are likely to ship going forward as well, he adds. “We look for opportunities to meet the needs of our customers in the marketplace, and we have found areas where we can offer advantages to our customers, and to our partners and to their customers, where they can pick up more than one product out of the N-able portfolio and it benefits them financially,” Adler says.
N-able acquired Spinpanel, a maker of multi-tenant management software for Microsoft 365 and the Microsoft Azure public cloud, last week.
