In this installment of Peer to Peer: Off the Cuff, we’re talking with Juan Fernandez, vice president of managed IT services for ImageNet Consulting. Juan was featured in the December issue of ChannelPro, and he shared some some thoughts on why he believes customer experience will be the next wave of “as a service.” In this interview, Juan offers three tips about customer experience and why MSPs should be focusing on it for the future. To read Juan’s complete story, go here.
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Video
January 11, 2021 | Colleen Frye
Peer to Peer: Off the Cuff with Juan Fernandez
This race car driver and MSP explains why driving at speed while anticipating your competitors’ moves is like staying ahead of the curve with customer experience as a service.
Related Resources, Video
Scale Your MSP – Unlocking Growth and Customer Delight with Camera Share & AR Support
April 25, 2025 | ChannelPro Network
Watch this live demo and learn how to integrate visual support tools into your MSP strategy.
How Channel Partners Can Help SMBs Navigate the Hardware Refresh Challenge
April 24, 2025 | Kamal Srinivasan
Understand the importance of hardware updates as SMBs transition to Windows 11 and embrace AI-powered PCs for modern needs.
MSPs, Take Note: Jamf’s New Initiative Reshapes How Apple-centric Partners Scale
April 23, 2025 | Anjali Fluker
With a dedicated MSP track set to launch, Jamf is betting big on hybrid partners and SMB growth.
How MSPs Can Build a Profitable Compliance Program
April 23, 2025 | James E. Gaskin
Hundreds of thousands of businesses are now targeted by compliance regulations. Here’s how MSPs can turn that into an opportunity.
Cloud Security Is Getting Far More Complicated—Here’s How MSPs Keep Up
April 23, 2025 | Brandon Dobrec
Stay one step ahead with cloud security. Learn how to secure your clients’ multicloud environments and leverage the transformative benefits.
Free MSP Resources
Editor’s Choice
‘Edutainment’ That Drives Results: Robin Robins’ Proven Formula for MSP Success
April 18, 2025 | Anjali Fluker
MSPs don’t just attend Robin Robins’ IT Sales and Marketing Boot Camp for tips — they come for transformation. Here’s how her immersive, high-energy approach helps providers reset, refocus, and return with a plan.
5 IT Disaster Recovery Measurements to Know
April 17, 2025 | CompTIA
Systems administrators drive disaster recovery by using tools to analyze data, predict failures, and estimate recovery times—ensuring efficient resource allocation and uninterrupted service availability.
Browser Security Made Easy: What Conceal Offers MSPs Seeking Smarter Protection
April 11, 2025 | Michael Siggins
Enhance your security effortlessly with the Conceal browser extension, built for fast deployment and maximum threat protection.
Ooma’s Kathy Mazza on Earning ‘Mailbox Money’ by Slaying the Copper Monster
April 10, 2025 | Michael Siggins
We dive into Ooma’s aggressive push into POTS line replacement with its AirDial solution, an opportunity for MSPs to earn “mailbox money”.
How Synivate’s Service Model is Built for Massive Success
April 4, 2025 | Sean Maguire
The sky is the limit for MSPs that embrace a scalable, repeatable approach to doing business.