VOSS Solutions announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in†automation extension†and†dynamic communications workflow automation.
VOSS-4-UC v19.1.1 underpins VOSS’ focus on delivering additional out-of-the-box automation by adding support for Contact Center and Auto Attendant features, ongoing usability improvements, and support for new versions of UC applications. There have also been advancements made in VOSS-4-UC that give VOSS’ customers the ability to maximize value from their UC solutions and minimize operational costs, while meeting their evolving business needs. The latest product enhancements are driven by VOSS’ close relationships with a large and diverse customer base, and in combination with extensive in-house UC experience and skills.
Highlights include:
VOSS-4-UC automation extension -†VOSS’ close collaboration with its customers has led to the introduction of automation into many new business and operational processes, to fuel customer efficiency and extend the applications supported with integrated out-of-the-box automation. For example, version 19.1.1 incorporates an extensive set of Contact Center agent and team management capabilities, and fully manages Auto Attendant across the VOSS-4-UC admin portals.
Integrated service management capabilities stretch to other business aspects of service delivery, such as billing, and role-based access control empowers business stakeholders to respond to change fast. These pre-integrated services harness the agility in VOSS-4-UC to automate tasks in virtually any external system. Key configuration tasks can be provided to business users, to drive behavior that meets specific business needs, including day-to-day tasks such as managing schedules and greetings.
Support for the latest UC application versions -†VOSS-4-UC v19.1.1 supports the latest versions of UC applications, such as updated Microsoft Teams support and support for the latest Cisco 12.5 UC applications, including updated Webex Teams support. With VOSS-4-UC, customers can deliver the latest UC applications and capabilities to their user base quickly and efficiently.
Improved usability -†VOSS has evolved and expanded its Business Admin Portal (BAP) interface to deliver an impressive user experience with an intuitive and easy-to-use interface. This improves efficiency while significantly lowering the barrier to use for many business tasks, especially for devolved administrators. The intuitive nature of BAP, along with the ability to tailor the interface to suit specific needs, greatly reduces training needs and enables a wide range of users to carry out role-based tasks. This empowers many areas of the business, while ensuring operational costs are minimized.
Bill Dellara, VP Product at VOSS Solutions, commented; “I’m excited about the new features and functionality that we are delivering in Version 19.1.1, and the benefits it will bring to our customers. Our close relationships with our customers, combined with our ability to rapidly deliver the capabilities they need, is really driving our product into a new generation. It’s great to see VOSS-4-UC being used to deliver the agility our customers need to quickly meet the ever-changing needs of their business.”
