Co-Mergent, the leader in Microsoft Intelligent Communications Management and Monitoring services, announced its AlertPro365 that enables SMB Managed Services Providers (MSPs) to advance enterprise-class monitoring and alerting from the desktop to cloud-based Office 365 for Skype for Business and Microsoft Teams. The solution expands MSPs’ ability to gain more granular management of system health with a single view of the network, dramatically reducing troubleshooting time and an optimized user experience.
Co-Mergent’s AlertPro365 is built on and powered by solutions from†Nectar, the leader in the development and deployment of proactive network monitoring and performance management software for the Unified Communications (UC) industry. The AlertPro365 solution leverages the network monitoring capabilities of Nectar Perspective and the alerting and remote scripting capabilities of Nectar UC Foundation.
Based on the proven Nectar platform, AlertPro365 enables IT staff to proactively monitor call quality and instantly troubleshoot incidents, and it is the only alerting solution that defines monitoring based on specific end user profiles—even SMB executives and business owners can have their own set of personalized alerts based on tailored SLA criteria. Additionally, the solution reduces time to resolution with drill-down analytics and managed service providers can white-label the solution for a seamless experience for all of their SMB customers.
“We are a long-standing partner of Nectar, developing a deep understanding of its solutions. This expertise enables us to bring key functionality of Nectar’s Perspective solution to the SMB enterprise market, as well as to other resellers, and address the widespread need for UC network alerting and monitoring,” said John Dusek, CEO of Co-Mergent.
“We’re excited to see Co-Mergent bring AlertPro365 to market because there is growing interest in call quality monitoring for cloud-based UC platforms, particularly Microsoft Skype for Business Online and, more recently, Microsoft Teams,” said Tom Tuttle, senior vice president, UC strategy & global alliances, Nectar. “At Nectar, we’ve always considered our product to be a platform that partners can build on to add value. It’s great to see Co-Mergent leveraging Nectar with this focused set of features for organizations that don’t require the comprehensive monitoring capabilities in Nectar’s Unified Communication Management Platform.”
