Further expanding its new Oracle Intelligent Bots capabilities, Oracle announced it has agreed to embed CHATBOX Instant Apps in Oracle Mobile Cloud. With this new capability, Oracle Mobile Cloud will provide a richer, more-contextual user experience, which enables chatbots to switch seamlessly between unstructured conversation and personalized, structured data exchange.
Leveraging Chatbox technology, Oracle Mobile Cloud will now offer customers a chatbot that can deliver an interface that is appropriate to the interaction, such as an online form with pertinent information from the conversation. Supporting many of today’s most popular interaction channels, including Amazon Echo, Facebook Messenger, and GoogleHome, customers can have powerful, contextual conversations with end users through almost any platform.
For example, using Oracle Mobile Cloud with Chatbox, a consumer interacting with a bot to return a retail item would use a Chatbox Instant App. It would guide the person through a simple, personalized experience within the messaging platform to gather all relevant information-wmithout the need for emails, downloads, or phone calls. The bot is able to collect accurate, meaningful data in a way most convenient for the customer.
“As enterprises look for ways to streamline business processes, intuitive tools designed around existing workflows are ideal ways to increase productivity and better utilize resources,” said Steve Miranda, executive vice president, Oracle Applications Product Development. “By integrating Chatbox technology into our new intelligent bots, businesses can further leverage their existing platforms to more comprehensively engage with customers and simplify processes—both for data collection and end-user actions.”
Featuring AI-powered intelligent chatbot capabilities, Oracle Mobile Cloud is helping enterprises build applications that can automate more engaging conversations at scale. The new capabilities offer organizations a multi-channel platform, deep analytics that link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. The addition of Chatbox Instant Apps to this powerful portfolio enables enterprises to rapidly and easily build personalized experiences to better engage with customers and employees across today’s most popular messaging platforms.
“We believe that Oracle’s Intelligent Bots, coupled with Chatbox Instant Apps, will provide companies with a significant competitive advantage in the messaging space,” said Phil Gordon, founder and CEO, Chatbox. “We are proud to work with a company like Oracle that continues to invest heavily in delivering exceptional, personalized customer experiences.”
Chatbox is a simple scalable solution for businesses to communicate with customers where they respond best—messaging. Chatbox Inc. is based in Seattle, Washington.
