BOSTON, MA (September 15, 2017) – Today SupportBot, an artificial intelligence (AI) driven solution to provide customer support services for MSP and IT service providers, announced the release of new features to better service customers by immediately connecting to live technicians. SupportBot works as a chatbot designed to improve overall customer service, save time and reduce costs associated with support.
“While the innovative nature of our solution is artificial intelligence, we’re focused entirely on improving the actual experience between customers and the service providers they rely on and work to ensure the person-to-person experience is as fluid and convenient as the experience of chatting with a SupportBot,” shared founder Alex Shvayetsky. “So we focused this release on improving the ease of communication between technicians with customers and each other; and more easily documenting customer information to further improve service in the future.”
In the new release, a ‘Slack-like’ chat room allows all team members to communicate in one place with customers, each other and directly with SupportBot. It also offers fully customizable Chat availability times and preferences for each tech. And, transcripts of all customer chats are automatically recorded in corresponding tickets.
Since launching in February 2017, SupportBot has secured more than 100 new customers including ComputerSupport.com, Heiden Technology Solutions and SJP Network Solutions.
“We have been an early adapter of SupportBot and have found it helps our customers to communicate easier. It saves our support staff time on each interaction by automating ticket entry and scheduling. New chat features allow our techs to talk to SupportBot and connect with our customers at the same time,” said Jeremy Phillips, Service Desk Manager, ComputerSupport.com
MSPs and IT service providers can currently request a demo for a free trial of SupportBots. After 14 days, plans are available for $99/month.
About SupportBot
Created by IT professionals with experience as MSPs and end-users, SupportBot offers an AI driven solution to provide customer support services for MSP and IT service providers. SupportBot is a chatbot designed to improve customer service, save time and reduce costs associated with support. For more information, visit http://www.supportbots.ai/
