TUC Managed IT Solutions/CareWorx†(TUC), a provider of service desk, managed IT and cloud services, has unveiled its new partner program created specifically for service providers and technology vendors looking to offer their customers 24×7 end-user support, service automation, and IT Service Management (ITSM) tools and expertise.††
“The program is designed to give Managed Services Providers (MSPs) and Independent Software Vendors (ISVs) instant access to our expertise – our people, our processes, and our ITIL-based Service Desk,” says Marco La Vecchia, vice president of sales at TUC.†”In so doing, we can help them get into markets they previously were unable to penetrate.†We give them the credentials and the expertise to provide better customer support to their end-users and to instantly scale their operations.”††
The new partner program offers:
- A free program/true partnership model, including co-selling and co-marketing
- The ability to extend end-user support with dedicated Level 1 and Level 2 support teams
- ITIL-based processes and workflows with North America-based multilingual support teams
- Access to ITSM ticketing and reporting systems
- The ability to add self-service options for customer base, such as a service portal, customized knowledge base, and Web store.
For additional information, visit†http://www.tucmanaged.com/partners/partner-program/.
