The eighth annual Autotask Community Live! Conference opens today at The Trump National Doral in Miami. The conference features business strategy tracks combined with in-depth product training. A majority of the sessions are presented or co-presented by IT service providers and MSP users of Autotask products.
On Sunday, in addition to registration and a welcome reception, Autotask offered two all-day boot camps intended to give†users†of all levels†an intensive crash course of the products to accelerate time to value: Autotask Accelerator, and Providing Managed Services Using Autotask Endpoint Management.
Today Mark Cattini, president and CEO of Autotask, and Patrick Burns, vice president of product Management, kick off the day with a welcome address. Autotask growth and innovation are key themes. Cattini went over Autotask by the numbers and highlights include
- 7000 customers globally
- Hundreds of thousands of end-users
- Billions of dollars being billed through Autotask
- Staff and offices expanding around the world
- 99.986% uptime this past year
- And by the end of 2015, Autotask business will have quadrupled within a 5 year period
Cattini stressed that Autoask is not content to be a “simply a PSA.” He wants Autotask to be known as a “customer experience platform” and juding by their momentum and the enthusiasm from attending customers and vendor partners, momentum is picking up speed. Also highlighted was the CentraStage acquistion (now called Autotask Endpoint Management) to better position Autotask as PSA+RMM tool.
Following the Cattini and Burns keynote was the presentation “Better Together,” presented by Jon Strausburg, cloud sales director, US SMB&D, Microsoft Corp., and Todd Schwartz, co-CEO, SkyKick.
Panels being held throughout the first day include: The State of the Managed Services Market; Power User: Optimizing Autotask to Maximize your ROI; Technology Trends: Impacting the Future for IT Service Providers; and Designing Dashboards to Drive Business.
Attendees can also choose from break-out sessions in two tracks: Managed Services Business Strategy and Endpoint Management; and Service Delivery, Operations, and Sales and Marketing. Attendees can also browse the vendor sponsored showcase. The evening ends with Networking Night at the Royal Palm Pool.
On Tuesday, May 19, the day starts with a discussion on “Power Plans: Strategies To Advance Your Business.”
Panels being held on day two include: Practical Solutions to Get Your Clients to Meet with You; Ask the Experts: Streamlining with Autotask; and Future Trends: Technological Changes†and AEM.
There are also two workshops on Tuesday: LiveReports: How I Grew My Business with Critical Data, and Productivity & Profitability, conducted by Steve Alexander, MSP-Ignite, and† Michelle Bournstein, CFS.
Breakout sessions and the vendor sponsored showcase continue throughout the concluding day of the conference.
