Aspect, a customer contact provider, is now offering the Aspect Applications Foundation. This new platform brings workforce optimization and multichannel interaction management with Microsoft SharePoint, Lync, and Dynamics CRM unified communications and collaboration technologies.
Features include:
- Enterprise collaboration
- Social enablement, such as discussion boards, instant messaging, and chat
- Advanced analytics
- Workforce accelerator to reduce handle times and improve efficiency
- Optimization and automation facilitates integration and automation of customer-facing processes in the front and back office
Aspect Applications Foundation is scalable to customers of all sizes, including SMBs. For more information, visit Aspect.
