IT business owners must focus on the sales pipeline, which requires improving the consultative sales process.

Erick and Rich have a lot to be thankful for this year, including artificial intelligence and hand sanitizer, which they discuss on this holiday week episode along with a neuroengineer’s recent efforts to teach rats to play Doom.

A step-by-step guide to reselling for VARs and MSPs

Rich and Erick discuss Gradient MSP’s new billing reconciliation tool and long-term strategy, urge you to unplug (like, really) during your Thanksgiving break, and finger the unlikely culprit responsible for damaging a U.K. family’s car.

Want higher profits and happier customers and employees? A good service manager can make that happen.

The ChannelPro SMB Online Forum West gathered MSPs, IT consultants, VARs, and integrators to discuss business strategies and technology trends for a changing workplace.

Buying Backup Radar adds data asset management to ScalePad’s hardware and software asset management services. The digital maturity feature is designed to show SMBs how secure, reliable, and well configured their environment is in relation to peers.

A new addition to Team GPS, the “business operating system” for MSPs that IT By Design introduced earlier this year, the new module includes tools for gauging employee sentiment and rewarding employee accomplishments.

Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants.

This Expert Guide offers some helpful advice on incident response management, how to expand your security offerings by partnering with security providers, and what you should know about zero trust. It also provides some tips for protecting customers against phishing attacks and deep fakes, and highlights some common mistakes to avoid in your own practice.