How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset.

Simply complete the form below to read the full white paper.

No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.

Simply complete the form below to read the full white paper.

If you choose your products based on features like most businesses do, you could be overlooking the factors that truly help you evaluate a product’s longevity, and if you choose the wrong tool, you could end up switching vendors again in six to eight months. Check out this guide to help you pick the RMM right for you and make it a long lasting investment.

Simply complete the form below to read the full white paper.

Researching RMM systems, but not sure what you need? Not sure of which features in an RMM you need most? Check out this compiled a list of essentials to help you with your search and get you that much closer to choosing the right RMM system for you.

Simply complete the form below to read the full white paper.

Stuck at home like everyone else, Erick and Rich explore Ingram Micro’s new cash-preserving credit programs, the importance (now more than ever) of using your PSA tool’s dispatch portal, and proof that supply chain issues are affecting everyone these days, including Mexican drug cartels.

Managed services guru Erick Simpson talks with ChannelPro’s Mark Smith about strategies MSPs can apply today to get themselves and their customers through COVID-19 chaos.

Stuck at home these days? Matt, Rich, and guest host Dave Sobel, a former MSP and vendor exec who is now host of the Business of Tech podcast, have some stimulating infotainment for you about Ingram Micro’s new coronavirus-inspired finance programs, D&H’s behind-the-scenes efforts to help channel pros triage urgent client needs, and some interesting new security software and printers from HP.

In this video interview from our sister publication IoT Playbook, a solution provider and MSP in northern California discusses the measures he’s taking to support customers.

In a slight departure from their usual format, Erick and Rich offer up half a dozen good, practical tips for getting yourself and your clients through the COVID-19 pandemic, then sort through the contents of a Los Angeles restaurant’s “emergency taco kit.”

Use the advice in this free infographic from CompTIA and Semel Consulting to help telecommuting newbies reduce their exposure to online risks.

Hmm, wonder what topic Matt, Rich, and guest host Mike Semel, of Semel Consulting, will talk about this week. Surprise! It’s the Coronavirus outbreak, and the challenges of coping with remote work generally and security specifically these days, a subject they get into in detail with interview guest Richard Stiennon, of security consultancy IT-Harvest.

He had too much good stuff from this year’s giant RSA security show to fit in one episode, so Joel Zaidspiner is back for conversations with Infosec, Panda Security, Respond Software, Trustifi, and XM Cyber.

In this issue: M&A the Right Way, Part 1; Women in IT, R.I.P., SBS; Network Diversity; IoT Storage Conundrum; Alibaba’s Cloud Push

In the first of a two-part series from one of this year’s biggest security conferences, Joel Zaidspiner visits with Keeper Security, McAfee, and Vijilan.

Join Erick and Rich as they discuss the latest product security investments at ConnectWise, supporting clients from home during the Covid-19 outbreak, and an amusement park operator in the U.K. who’s turned panicky toilet paper hoarding into a game.

Breakfast! It’s the most important meal of the day. Especially if you’re Matt and Rich, and you’ve got plenty of hot IT topics to discuss with guest host Bob Nitrio, CEO of Ranvest Associates. Items on the menu today include HPE’s compact new micro-server for SMBs, Nerdio’s new Windows Virtual Desktop deployment and administration system, WatchGuard’s acquisition of Panda Security, and Axcient’s new backup protection technology.

Pop into The Wiser Agency’s recent 7 Figure MSP Live event with Joel Zaidspiner for visits with Cytracom, Triafy, and MSP Lori Tisinai, of Computer Concepts USA.

Better service is always in demand from customers which presents more opportunities for revenue growth to MSPs. The demand is especially high in the cybersecurity market, though it grows more challenging with high competition and resources required to implement solutions. Check out how you can get ahead in the market by building these six services around security to boost your revenue.

Simply complete the form below to read the full white paper.

With the evolution from EDR to XDR, as well as the introduction and quick rise of advanced malware such as ransomware and fileless malware, the small and medium businesses that make up the bulk of an MSP’s customer base are in dire need of help when fortifying their cyber defenses. As an MSP, your clients rely on your knowledge, expertise, and ability to stay one-step ahead of the bad guys. And Trend Micro comes to bring all of this for you – easily, effectively, and Worry-Free.

In the Office 365 era, complementing the built-in security of Office 365 and other cloud services can not only unlock additional recurring revenue streams, but also enable compliance, visibility and better overall protection for your customers. Leverage this check-list to discover opportunities.

Simply complete the form below to read the full white paper.

Fighting bravely through hotel Wi-Fi issues, Erick and Rich discuss Axcient’s new technology for protecting backup data from ransomware, a book every channel pro should read on handling difficult client discussions, and why a guy brought a tuxedo-clad llama to his sister’s wedding.

So close, yet so far away! Both in sunny Southern California, Erick and Rich discuss the forthcoming unified Carbonite/Webroot partner program, why you should hire a forensic accountant before closing an acquisition, and the $60 million reasons an Irish drug dealer should have backed up his data.

Live from Florida, our Joel Zaidspiner checks in with High Wire Networks, SALVAGEDATA, and WatchGuard for their latest and greatest news.