Ransomware just struck your client. Our suggestion? Do NOT place your first call to Ghostbusters. To find out who you should call, listen to this week’s episode, in which Matt, Rich, and guest host Ben Pearce, of ACP Technologies, discuss the news from the 2022 Robin Robins IT Sales and Marketing Boot Camp event, the new incident response service from ConnectWise, and the secrets to generating big financial results with small managed services teams.

Erick and Rich discuss how small MSPs can generate big financial results, explain why you need to know your company’s market value even if you’re not ready to sell it, and marvel at the Dubliner who lodged 34 complaints about airport noise a day for a year.

Riddle me this, channel pros. What do you get when you combine a Kaseya with a Datto? Still don’t have it? Join the pack that includes Matt, Rich, and returning guest host Josh Weiss, of LA Creative Technologies. They have some details to share via Rich’s exclusive conversation with Kaseya CEO Fred Voccola, however, not to mention additional thoughts on Thoma Bravo selling Barracuda Networks to KKR and Cisco offering a new partner specialization in environmental sustainability.

In this issue: Zero-Trust Primer | Cultivating Leaders | Small Teams, Big Results | Connected Healthcare | Choosing a DEI Consultant | Review: Dynabook E10-S

Erick and Rich share hot takes on Kaseya’s earth-shaking acquisition of Datto, discuss the smart way to deal with FUD when change comes to the vendor landscape, and greet some unexpected visitors, live and on the air!

Listen up as Joel Zaidspiner checks in with Curricula, PC Matic, and ThreatAdvice, live from Austin, Texas.

Erick and Rich ask why channel pros aren’t talking about blockchain more, urge you to stop giving away services out of the kindness of your heart, and marvel at the people in Dallas who scanned a random QR code in the sky recently and got Rickrolled.

A dedicated member portal is just one of five key benefits MSPs will receive by joining the Dell Expert Network, a one-stop shop and support program for managed service providers and IT consultants to help them better serve their SMB customers.

You’ve got to pity those poor accountants. Bad enough they’ve got all those tax returns to complete this time of year. Now they’re getting the cold shoulder from channel pros too.

In this report, Redstor examines how Microsoft 365 is not intended to include an all-encompassing backup solution. A simple recovery can be a massive problem if data has fallen out of the retention period and Microsoft 365 has deleted it forever. You can avoid this with a data management and protection service that allows you to set your own retention policies very easily and whose sole purpose is to ensure that your data can be recovered directly back to Microsoft 365, regardless of the state of your live data.

Let’s face it, it’s a pretty tough gig today for MSPs with growth performance under the spotlight. While the overall managed service market is growing, and many MSPs secured new business during the pandemic as they helped companies safely digitize, the market is also attracting new entrants. Many of whom have hyper-relevant, innovative, turnkey solutions and are crowding out established players.

Erick and Rich explore Cytracom’s bold move into secure networking, explain why watching Google for local ransomware stories can help MSPs land new business, and question why anyone would want to take their house plants with them on vacation.

Delivering cloud services and providing them with strong business continuity and disaster recovery (BCDR) protection can present challenges, so it’s helpful to hear from other MSPs about what worked for them and to learn best practices for providing value to customers. Datto interviewed its MSP partners to gather insights about what helped them successfully grow their business with the cloud. No matter your cloud maturity, learning from other MSPs will help guide you in your efforts to establish a cloud practice.

Datto surveyed more than 1,800 managed service providers (MSPs) worldwide to learn more about who they are and what they care about. Of those surveyed, only 17% were active Datto partners. The result: A wealth of data and insights from a diverse sample of MSPs on how they run their business, the solutions they use to serve clients, and their predictions for the next few years.

MSPs play an important role in helping their SMB clients implement and scale their IT operations, acting as their advisor for all things IT. But how can MSPs help businesses with more established IT infrastructures? The answer is co-managed
IT services. This eBook provides an introduction to the co-managed IT model—what it is and how it benefits MSPs and your clients.

It takes all kinds, folks, and you’re welcome to join us at ChannelPro Weekly no matter how much hair you have. Or don’t. Or what color it is.

Erick and Rich discuss what Microsoft’s huge partner program changes mean for its channel, explain why team-building events are more important than ever, and ponder how drunk you’d have to be to leave your dentures at a bar and never retrieve them.

As the founder and CEO of Technology Marketing Toolkit prepares for her annual IT Sales and Marketing Boot Camp next month, she shares some thoughts on what’s ahead.

Some matchups are competitive. Others not so much. And when it comes to bacon versus, well, anything, Matt, Rich, and returning guest host Brian Weiss, of ITECH Solutions, are in lockstep agreement.

Erick and Rich urge you to get in on compliance services even if you’re a regulatory newbie, explain why dumping low margin services regularly is a good idea, and make plans to place an order for Iron Mike Tyson’s ear-shaped cannabis edible.

Disaster recovery plans are widely accepted as a way to ensure all critical data, IT systems and networks can be recovered in any event classed as an emergency. These plans also ensure that corporate business objectives can be achieved during the disruption. In short, it is a plan that keeps a business operational.

In this issue: 2022 State of the Channel | Cold Calling 201 | ChannelPro Then and Now | Smart Hotels | Service Portfolio Management | AI for MSPs |

Erick and Rich dive into the upbeat numbers in this year’s ChannelPro State of the Channel report, explain why ticket escalation rate is a KPI, and ponder why anyone would think sneaking reptiles across the border in your pockets is a good plan.

Join Brian Doyle, Tim McNeil, and Robb Rogers, the hosts of the MSP Business School podcast, for a conversation with our own Joel Zaidspiner about why keeping pace with the IT industry’s latest is a must for managed service providers.

Live from sunny Mexico, our Joel Zaidspiner checks in with Blackpoint Cyber, CrewHu, and ScalePad.