Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.

At the recent NerdioCon 2023 user conference, Joel Zaidspiner gets the scoop from Liquidware, eG Innovations, Pia, Quickpass, and SOCSoter.

Covering the first ASCII Edge MSP event of 2023, ChannelPro’s Joel Zaidspiner chats with Snapcom, Liebraescva, and Hunter Artemis.

Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.

How To Find the Right Endpoint Detection and Response (EDR) Solution for Your Business.

Keeping up with cybersecurity is hard. Advising non-technical owners of SMBs is even harder. To help ease this burden, we gathered our top security experts, sales reps, and marketers to create this channel focused sales guide. Inside, you’ll find simple explanations, pros and cons, and pitch strategies for the key layers of an SMB focused cybersecurity stack.

If you’re not behind bars when you see this, things could be worse. But things are about to get better in a hurry once you hear Matt, Rich, and guest host Henry Timm, of Phantom Technology Solutions, discuss two new enterprise-grade firewalls that Sophos says could be right for SMBs too, why Mac management is a profit-booster many MSPs ignore, and ChannelPro‘s Vendors on the Vanguard list for 2023.

Live from sunny Florida, Joel Zaidspiner checks in with ACI Learning, Critical Insight, InsightPRM, and RingLogix.

Erick and Rich discuss two profitable opportunities many channel pros are missing out on, why upgrading the swag you give employees can deliver big ROI, and an IT company in India that’s pushing its staff—hard—to work less versus more.

Check out the February 2023 issue of ChannelPro featuring Vendors on the Vanguard, Microsoft Cloud Partner Program, Cloud Computing Cost Control, 2023 Peer of the Year, Inclusive Leadership, 21st Century Storage and more!

Oh, Florida Man. Will you ever cease to amuse us with your zany antics? Actually, we know two Florida men who you’re wise to take seriously. One is Matt Rose, co-founder and director of technology services at Tech Rage IT, who joins Matt and Rich this week to talk about ConnectWise’s AI-based automated scripting tool, Kaseya’s forecast for the year ahead, and why cyber liability just might be your new best friend.

Erick and Rich discuss how to spot and avoid burnout, why managing expectations is the key to eliminating costly surprises during customer onboarding, and a pesky woodpecker who deposited 700 lbs. of acorns inside a California homeowner’s walls.

Erick and Rich discuss why ConnectWise’s new ChatGPT-based automation technology is important, the right and wrong ways to think about MSP valuations, and a 6-year-old who ordered $1,000 of food on Grubhub from his dad’s phone.

We asked ChatGPT to suggest a show title inspired by Dr. Seuss, and this is what it came up with.

Erick and Rich explain why Kaseya’s new partner program offers encouraging news for Datto partners, why pumping up your LinkedIn profile will help you win business, and why six doctors in Australia ate Lego heads for science.

This year’s nominees shared actionable advice on topics such as hiring and employee retention, goal setting, business reinvention, and more.

Ride ’em, channel pros! It’s time to join Matt, Rich, and guest host Neil Medwed, of big-time managed services provider Meriplex, as they roundup the lowdown on Datto’s latest network products, Craig Fulton’s departure from ConnectWise, managing Azure environments, and closing the IT skills gap.

Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.

Back out on the road again for a new year, Joel Zaidspiner catches up with Chris Wiser of 7 Figure MSP, service collaboration vendor Thread, and security vendor Kamanja.

If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby.

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Check out the January 2023 issue of ChannelPro featuring our annual tech preview, technician management tips, answers to Azure management issues, and more!

Seller Joanna Mirov and buyer Christopher Vollmond-Carstens take you behind the scenes for a rare inside look at how a successful MSP acquisition came together.

If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP.

Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.