Resources

Download: 5 Ways RMM Automation Saves Time and Money for MSPs
This eBook explores how Remote Monitoring and Management (RMM) automation can revolutionize Managed Service Providers (MSPs) by driving efficiency, reducing costs, and increasing profit margins. Key Points: Automated Patch Management: […]
FREE DOWNLOAD: 7 Cybersecurity Pitfalls MSPs Must Avoid
This guide outlines seven major cybersecurity pitfalls that MSPs must avoid and provides actionable strategies to protect your business, strengthen client relationships, and improve service profitability.
MSP Ready Secure Backup and Recovery for QuickBooks Online
Learn how businesses can efficiently safeguard their financial data, ensuring seamless operations and resilience.
Voice of the Vendor: NerdioCon 2025
Join ChannelPro’s Ray Lyons live at NerdioCon 2025 in Palm Springs, California. In this episode of Voice of the Vendor, he speaks with eG Innovations, Stratodesk, Benji Pays, and Produce8.
Autonomous AI and ‘Dark Horse’ Ransomware
In this fast-paced and informative webinar, we explore how modern DNS filtering serves as a frontline defense against evolving cyber threats.
3 Questions with Mike Bloomfield, Tekie Geek of Staten Island, New York
Mike Bloomfield, President Geek of Staten Island based Tekie Geek, knocks out 3 questions that MSPs want answers.
AI vs AI: Using DNS to Combat AI-Driven Attacks
Gain valuable insights into the power of AI-driven DNS security and learn how to fortify your clients’ defenses against the next generation of cyberattacks
How Do I Position My MSP to Stand Out in a Crowded Market?
Unlock the secrets to differentiate your MSP. Learn how to showcase your unique strengths and create a powerful brand identity.
AI and Automation Answer Center
Curious about how AI and automation can transform your MSP? This section answers your questions about automating workflows, improving service delivery, and leveraging AI tools to drive efficiency.
Staffing and Team Development Answer Center
Have questions about staffing, team development, and retaining the best talent? This section delivers the answers you need on building a high performing team.
Specialization and Verticalization Answer Center
Thinking about focusing your MSP on a specific industry or vertical? This section answers your questions about specialization and verticalization, from identifying opportunities to marketing your expertise.
What Are the Top MSP Tips for Using LLMs like ChatGPT?
Here are several essential tips and tricks for maximizing the use of this powerful form of artificial intelligence.
DEFEND Cybersecurity Sales Resource Center for MSPs
Select as many resources as you would like (check each box). Scroll to the bottom of the page and complete the form to download.
How Do I Upsell Cybersecurity Services to Existing Clients?
Upsell cybersecurity services to transform vulnerabilities into revenue, demonstrating how proactive protection not only safeguards clients but also boosts your bottom line.
What Are the Key Metrics to Track for MSP Profitability?
Mastering key metrics like MRR, gross margin, and churn rate isn’t just smart—it’s the secret to unlocking your MSP’s profitability and staying ahead in the IT channel.
How Do I Create Pricing Tiers That Attract and Retain Clients?
Boost your MSP revenue with well-designed pricing tiers. Create packages that cater to different client needs while emphasizing your value.
Marketing and Sales Answer Center
Have questions about generating leads, closing deals, or improving your MSP’s visibility? This section offers the answers, from proven marketing strategies to sales process optimization tools.
What AI-powered Tools Should I Use to Improve Customer Support?
Transform your customer support with AI-powered tools—boost efficiency, slash costs, and deliver lightning-fast responses that keep clients coming back for more.
Cybersecurity Answer Center
Wondering how to build a bulletproof cybersecurity stack or sell managed security services effectively? This section has the answers, with tools to protect your clients and grow your business.
How Do I Hire and Retain Top IT Talent for My MSP?
Learn how to attract and retain skilled IT talent with this comprehensive guide. Discover strategies, tips, and best practices.
How Do I Evaluate Team Performance Effectively?
Ensure the success of your MSP by evaluating team performance. Discover these actionable steps to enhance productivity.
Pricing and Bundling Answer Center
Struggling with pricing your services or creating irresistible bundles? This section provides the answers, including tools to set the right prices and maximize recurring revenue.
How Can an MSP Manage Workloads to Prevent Employee Burnout?
Take action against employee burnout with these strategies for workload management, task distribution, and resource allocation.
MSP Checklist: How Do I Know When to Raise My Rates?
Take control of your pricing and maximize your profit margins. How to strategically raise your rates and drive business growth.
How Do I Bundle Services to Maximize Recurring Revenue?
Design effective service bundles that boost your MSP’s profitability and address client pain points with this helpful guide.