Resources - Page 34

How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset.

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No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.

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If you choose your products based on features like most businesses do, you could be overlooking the factors that truly help you evaluate a product’s longevity, and if you choose the wrong tool, you could end up switching vendors again in six to eight months. Check out this guide to help you pick the RMM right for you and make it a long lasting investment.

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Researching RMM systems, but not sure what you need? Not sure of which features in an RMM you need most? Check out this compiled a list of essentials to help you with your search and get you that much closer to choosing the right RMM system for you.

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Stuck at home these days? Matt, Rich, and guest host Dave Sobel, a former MSP and vendor exec who is now host of the Business of Tech podcast, have some stimulating infotainment for you about Ingram Micro’s new coronavirus-inspired finance programs, D&H’s behind-the-scenes efforts to help channel pros triage urgent client needs, and some interesting new security software and printers from HP.

Use the advice in this free infographic from CompTIA and Semel Consulting to help telecommuting newbies reduce their exposure to online risks.

Hmm, wonder what topic Matt, Rich, and guest host Mike Semel, of Semel Consulting, will talk about this week. Surprise! It’s the Coronavirus outbreak, and the challenges of coping with remote work generally and security specifically these days, a subject they get into in detail with interview guest Richard Stiennon, of security consultancy IT-Harvest.

He had too much good stuff from this year’s giant RSA security show to fit in one episode, so Joel Zaidspiner is back for conversations with Infosec, Panda Security, Respond Software, Trustifi, and XM Cyber.

In the first of a two-part series from one of this year’s biggest security conferences, Joel Zaidspiner visits with Keeper Security, McAfee, and Vijilan.

Join Erick and Rich as they discuss the latest product security investments at ConnectWise, supporting clients from home during the Covid-19 outbreak, and an amusement park operator in the U.K. who’s turned panicky toilet paper hoarding into a game.