White Papers - Page 8

Security is a hot market, with businesses of all sizes gaining ever-more understanding of the need to protect their IT infrastructure and digital assets. IT solution providers can capitalize on this trend by adding managed security services to their portfolio. This Expert Guide explores how to launch a managed security practice and issues to consider when building out a security stack, as well as dealing with customer resistance and cybersecurity talent shortages, plus some in’s and out’s of cyber insurance.

Cloud partners are steadily diversifying beyond low-margin offerings like Office 365 licensing into more demanding – and profitable – online opportunities requiring deeper expertise. This Expert Guide covers how to get your business ready for Cloud 2.0, the ins and outs of custom cloud application development, and the benefits of building custom cloud solutions, plus it takes a look at a hybrid future.

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Many IT service providers have moved, or are in the process of moving, their customers to Microsoft Office 365. Carbonite Backup for Office 365 backup represents another potential opportunity for IT service providers. However, you may need to educate customers about its importance. In this document you’ll learn about the benefits of Office 365 backup, how to discuss it with your customers, and potential go-to-market strategies.

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As cybersecurity grows more complex, criminals around the world are evolving along with it. Their methods leave you vulnerable and many organizations are at risk. Staying informed on this ever-changing landscape is vital. In this educational eBook, explore the minds of hackers and open the window into their world. Learn why it’s important to debunk the common stereotypes, get informed on their methods and motives, and find out who they target the most.

Over the last several years, the use of artificial intelligence (AI) and machine learning (ML) has maintained consistent growth among businesses. Despite the increase in adoption rates for these technologies, more than half of IT decision makers admitted they do not fully understand the benefits of these tools. Check out this report to learn more about the confusion surrounding these technologies in business security, and why you should become more knowledgeable about AI and machine learning as an IT decision maker.

In today’s cyber-climate, if you don’t have a good security setup, the chances you’ll get breached get higher every day. That means all the customers who trust you will have their confidence shaken—no matter how good your products or services are. Whether you’re a business or an MSP, you can use these simple tips and guidelines to implement cybersecurity strategies that will effectively protect your business, and also ensure your customers stay secure.

How do you know whether a product will still be a joy to work with after your honeymoon period as a customer is over? It starts with understanding user experience—and how it applies to your business. This guide explains what UX is, why it’s quintessential to your MSP’s success, and how you can approach your software trial periods with this mindset.

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No one likes the hard sell. In business-to-business sales (B2B), you need to take a more consultative approach that leads to a win-win for you and the client. That means you need to understand their needs, and more importantly, meet those needs with your pitches. That’s what this eBook is all about—understanding customer objectives and matching your programs and pitches to them.

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If you choose your products based on features like most businesses do, you could be overlooking the factors that truly help you evaluate a product’s longevity, and if you choose the wrong tool, you could end up switching vendors again in six to eight months. Check out this guide to help you pick the RMM right for you and make it a long lasting investment.

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Researching RMM systems, but not sure what you need? Not sure of which features in an RMM you need most? Check out this compiled a list of essentials to help you with your search and get you that much closer to choosing the right RMM system for you.

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