Business Tools
MSP Tips for Using LLMs like ChatGPT
Here are several essential tips and tricks for maximizing the use of this powerful form of artificial intelligence.
What Does a Great IT Job Ad Look Like?
Learn the best practices for creating effective job ads. Find out how to attract qualified candidates and make your job ad stand out.
Written Information Security Program Template
All businesses, including MSPs themselves, should have a WISP.
Getting to the Next Level: Balanced Scorecard Worksheet
Follow along with Manuel Palachuk’s recommended performance measurement techniques on this sample balanced scorecard.
Getting to the Next Level: Business Strategy Kick-start Worksheet
Use this worksheet to draft a detailed plan for bringing your business goals to life.
Getting to the Next Level: The Pyramid of Purpose and Value
Use this worksheet to define the foundational elements that will guide you on your strategic roadmap to success.
Getting to the Next Level: Values Worksheet
This worksheet will help you articulate the organizational, personal, psychological, and other values that define your business.
Getting to the Next Level: Business Strategy Kick-start Worksheet with Sample Data
See how a fictional company completed Manuel Palachuk’s business strategy kick-start worksheet.
Getting to the Next Level: Case Study – Setting Up for Success
Dissection of a fictional IT company that is struggling to get to the next level.
Service Leadership OML Worksheet
Want to know if you’re a “great” MSP?†Use this scorecard to calculate your Operational Maturity Level on Paul Dippell’s Service Leadership Index.