EVERY YEAR, we at ChannelPro look forward to your verdict on which vendors and distributors are the best in the business. And make no mistake, those vendors and distributors pay very close attention to your selections too.
Time to end the suspense. Here are the results of the latest ChannelPro Readers’ Choice Awards.
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Managed Services Awards
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Best Remote Monitoring and Management Vendor
Congratulations to NinjaOne on its first Readers’ Choice win, and to ConnectWise and Kaseya as well for placing first and second, respectively, for the second time straight. Hard to say, but we suspect a lot of people who voted a year ago for Datto, last year’s bronze medalist, cast their ballot for Datto’s new corporate parent Kaseya instead this time.-
Gold
ConnectWise empowers the most successful technology service providers in The IT Nation by preparing them not only for today but for the future. We connect them to a powerful suite of software solutions, an extensive platform of integrations, and the largest global community of IT professionals. Our tools and services allow partners to automate repetitive tasks, standardize service delivery, and manage information to help their businesses grow.
Experience the IT Nation Community
- IT Nation: www.theITNation.com
Contact ConnectWise
- Find ConnectWise online
Stay In Touch
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Silver
Kaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com -
Bronze
NinjaOne is a provider of RMM solutions for MSPs.
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Best Professional Services Automation Vendor
Again, Kaseya’s big tally in this critical category is probably a combination vote for its own BMS solution plus Datto’s Autotask PSA, both of which medaled separately last year. Rolling them together this year left room for N-able to return to the medal stand for the first time since 2021 and for NinjaOne to claim a second award. Is it time to count them among the “big four” PSA/RMM vendors?-
GoldKaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com
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Silver
ConnectWise empowers the most successful technology service providers in The IT Nation by preparing them not only for today but for the future. We connect them to a powerful suite of software solutions, an extensive platform of integrations, and the largest global community of IT professionals. Our tools and services allow partners to automate repetitive tasks, standardize service delivery, and manage information to help their businesses grow.
Experience the IT Nation Community
- IT Nation: www.theITNation.com
Contact ConnectWise
- Find ConnectWise online
Stay In Touch
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Bronze
N-able empowers managed services providers (MSPs) to help small and medium enterprises navigate the digital evolution. With our growing portfolio of security, automation, and backup and recovery solutions—and extensive, partnered support—we help MSPs deliver exceptional value and achieve success at scale.
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Bronze
NinjaOne is a provider of RMM solutions for MSPs.
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Best Documentation Vendor
The big winner here is DocuWare, which literally doubled its share of the voting in this category, jumping ahead of ConnectWise and its ITBoost solution in the process. Kaseya and its IT Glue offering continue to enjoy a comfortable lead as the industry’s documentation favorite.-
GoldKaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com
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Silver
Is your 2024 growth plan ambitious? Then you need a Document Management Systems in your portfolio to help you achieve your goals more quickly! This dynamic market, worth $10 billion, is expected to grow by 13% year-over-year – and it’s waiting for you. Expand your business, become a DocuWare reseller.
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Bronze
ConnectWise empowers the most successful technology service providers in The IT Nation by preparing them not only for today but for the future. We connect them to a powerful suite of software solutions, an extensive platform of integrations, and the largest global community of IT professionals. Our tools and services allow partners to automate repetitive tasks, standardize service delivery, and manage information to help their businesses grow.
Experience the IT Nation Community
- IT Nation: www.theITNation.com
Contact ConnectWise
- Find ConnectWise online
Stay In Touch
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Best Quoting Solution Vendor
The only change in this year’s results for quoting solutions is that ConnectWise, which has now claimed top honors in this category three years running, widened its lead a bit over silver medalist QuoteWerks.-
Gold
ConnectWise empowers the most successful technology service providers in The IT Nation by preparing them not only for today but for the future. We connect them to a powerful suite of software solutions, an extensive platform of integrations, and the largest global community of IT professionals. Our tools and services allow partners to automate repetitive tasks, standardize service delivery, and manage information to help their businesses grow.
Experience the IT Nation Community
- IT Nation: www.theITNation.com
Contact ConnectWise
- Find ConnectWise online
Stay In Touch
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Silver
QuoteWerks by Aspire Technologies Inc. is software for creating sales quotes and proposals.
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Bronze
ChannelOnline is a web-based quoting software that automates key business processes for VARs and solution providers.
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Best Managed Print Vendor
Once again, HP was your runaway choice for best managed print vendor. The rest of the results were more interesting. Brother and Epson, neither of which has won in this category before, both took home medals for the first time, and there was a lot of movement further down in the balloting too. This market may be up for grabs.-
Gold
HP helps SMB solution providers thrive in a competitive market by providing relevant and impactful compensation programs, demand-generation initiatives, and sales enablement resources. When added to the broadest IT portfolio in the industry, it's the most compelling growth opportunity for the partner community.
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Silver
Established in 1954, Brother is a premier provider of home, home office, and business products, as well as industrial solutions that revolutionize the way we live and work.
Brother enjoys an excellent reputation for quality and reliability of our technology, and we’re excited to share this relationship with you as well as work together to make your business goals our priority. Through our Brother Authorized Partner Program, we will be able to better serve and support you and your business. All resellers, even Brother veterans, need to get a new partner authorization by March 1, 2019, to sell Brother products. Act now and sell Brother better.
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Bronze
Epson is global manufacturer in the printer, professional imaging, projector, scanner, systems devices, and factory automation categories.
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Cloud Computing Awards
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Best Video Collaboration Solution
This is a young category (it debuted in 2020), but it’s a bit surprising nonetheless that this year’s bronze medal win by Webex marks the first time the popular Cisco product has placed in the top three.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
Zoom offers a cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems.
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Bronze
Cisco Systems Inc. is a provider of IP-based networking and other products related to the communications and IT industry.
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Best Cloud Email/Collaboration Solution
The closest thing to a surprise in this category, which saw the same companies win the same medals as last year, is that Microsoft’s share of the voting dropped from a gargantuan 71% in 2022 to a merely huge 60% this year.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
Google Inc. is a provider of search, mobile, geo, social, and office productivity technology and solutions.
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Bronze
With data center locations in the U.S., Europe, Brazil, Singapore, and Japan, Amazon Web Services LLC (AWS) provides an infrastructure platform in the cloud.
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Best Cloud Management Vendor
Granted this is only the second year we’ve doled out awards for cloud management, but it’s striking nonetheless to see gold medalist Microsoft cede some of its lead in 2023 to AWS, Google, and Pax8, none of which even medaled last year.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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SilverWith data center locations in the U.S., Europe, Brazil, Singapore, and Japan, Amazon Web Services LLC (AWS) provides an infrastructure platform in the cloud.
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Silver
Google Inc. is a provider of search, mobile, geo, social, and office productivity technology and solutions.
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Silver
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Bronze
Nerdio is an Azure deployment, pricing, packaging, management, and optimization solution for MSPs and enterprise IT professionals.
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Best Managed Hosting/Cloud Infrastructure Provider
Yawn. The same three companies have won the same three medals four times in a row now, and by roughly the same margins.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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SilverWith data center locations in the U.S., Europe, Brazil, Singapore, and Japan, Amazon Web Services LLC (AWS) provides an infrastructure platform in the cloud.
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Bronze
Google Inc. is a provider of search, mobile, geo, social, and office productivity technology and solutions.
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Best Private Cloud Computing Vendor
Someone will have to explain this one to us. Microsoft, which has practically owned this category since 2018, didn’t win anything in 2023. That made room for Dell Technologies to move from second place to first, for HPE to move from third to second, and for IBM to win its first medal in this category.-
Gold
Dell Technologies is the leader in digital transformation that drives business success. Includes brands such as Dell, Dell EMC, VMware, RSA, Virtustream, Pivotal, SecureWorks, etc.
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Silver
Technology innovation that fosters business transformation.
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Bronze
IBM Corp. is a global technology and innovation company, offering a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and advanced servers and supercomputers.
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Virtualization Awards
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Best Desktop Virtualization Vendor
There are two changes worth noting in these virtualization categories, which have produced fairly stable results through the years. First, Microsoft jumped up significantly in this year’s balloting for storage virtualization to regain the gold medal status it last enjoyed in 2021. Second, Microsoft’s margin of victory in the desktop virtualization voting is back at 10%, just like it was in 2021, after dropping to a mere 1% in 2022.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
VMware provides cloud and virtualization software and services, delivering solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. The company's approach accelerates the transition to cloud computing while preserving existing investments and improving security and control.
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Bronze
Citrix Systems Inc. provides cloud, collaboration, networking, and virtualization technologies.
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Best Storage Virtualization Vendor
There are two changes worth noting in these virtualization categories, which have produced fairly stable results through the years. First, Microsoft jumped up significantly in this year’s balloting for storage virtualization to regain the gold medal status it last enjoyed in 2021. Second, Microsoft’s margin of victory in the desktop virtualization voting is back at 10%, just like it was in 2021, after dropping to a mere 1% in 2022.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
VMware provides cloud and virtualization software and services, delivering solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. The company's approach accelerates the transition to cloud computing while preserving existing investments and improving security and control.
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Bronze
Dell Technologies is the leader in digital transformation that drives business success. Includes brands such as Dell, Dell EMC, VMware, RSA, Virtustream, Pivotal, SecureWorks, etc.
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Best Server Virtualization Vendor
There are two changes worth noting in these virtualization categories, which have produced fairly stable results through the years. First, Microsoft jumped up significantly in this year’s balloting for storage virtualization to regain the gold medal status it last enjoyed in 2021. Second, Microsoft’s margin of victory in the desktop virtualization voting is back at 10%, just like it was in 2021, after dropping to a mere 1% in 2022.-
Gold
VMware provides cloud and virtualization software and services, delivering solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. The company's approach accelerates the transition to cloud computing while preserving existing investments and improving security and control.
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Silver
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Bronze
Citrix Systems Inc. provides cloud, collaboration, networking, and virtualization technologies.
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Mobility Awards
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Best Tablet Vendor
We’re starting to think the people have spoken once and for all on tablets. Just as you have every year since 2016, you declared Apple your favorite, Microsoft runner up, and Samsung your third choice this year.-
Gold
Apple Inc. is a computer and mobile device maker that also offers OSX, iLife, iWork, and other professional software.
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Silver
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Bronze
Samsung business division offers virtualization, printing, displays, notebook and tablet PCs, and digital signage.
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Best Mobile Device Management Vendor
Tip of the hat to Apple device management specialist Addigy, which narrowly defeated heavyweights Citrix and Cisco Meraki to claim its first Readers’ Choice Award ever. Microsoft, and its Intune solution, once again placed first in the balloting by a wide margin.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
VMware provides cloud and virtualization software and services, delivering solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. The company's approach accelerates the transition to cloud computing while preserving existing investments and improving security and control.
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Bronze
Addigy provides solutions for managing Macs and iOS devices from the web
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Security Awards
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Best Managed Security Service Vendor
Huntress is your top choice in this category once again, but only by a few more votes than ConnectWise. Sophos, meanwhile, has returned to medal status in managed security for the first time since 2021.-
Gold
Huntress Labs is a leading provider of advanced threat detection and actionable cybersecurity intelligence for Managed Service Providers (MSPs), small-to-medium sized businesses (SMBs), and enterprises.
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Silver
ConnectWise empowers the most successful technology service providers in The IT Nation by preparing them not only for today but for the future. We connect them to a powerful suite of software solutions, an extensive platform of integrations, and the largest global community of IT professionals. Our tools and services allow partners to automate repetitive tasks, standardize service delivery, and manage information to help their businesses grow.
Experience the IT Nation Community
- IT Nation: www.theITNation.com
Contact ConnectWise
- Find ConnectWise online
Stay In Touch
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Bronze
Sophos delivers superior cybersecurity outcomes by providing cybersecurity as a service to protect companies of all sizes from the most advanced cyberthreats. Their cybersecurity products and services include managed detection and response (MDR), firewall, email, endpoint (XDR), and cloud native security protection. Sophos products and services defend against ransomware, phishing, malware, and more. Get a personal walk-through of the Sophos MSP platform and program today »
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Best EDR/XDR Vendor
This is only the third year we’ve awarded medals to EDR and XDR vendors. It’s also the first time that name-brand EDR leader SentinelOne won the gold medal. It’s the first time either Acronis or Barracuda Networks has medaled in this category too.-
Gold
SentinelOne delivers autonomous security for the endpoint, data center and cloud environments to help organizations secure their assets with speed and simplicity. SentinelOne unifies prevention, detection, response, remediation and forensics in a single platform powered by artificial intelligence.
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Silver
Sophos delivers superior cybersecurity outcomes by providing cybersecurity as a service to protect companies of all sizes from the most advanced cyberthreats. Their cybersecurity products and services include managed detection and response (MDR), firewall, email, endpoint (XDR), and cloud native security protection. Sophos products and services defend against ransomware, phishing, malware, and more. Get a personal walk-through of the Sophos MSP platform and program today »
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Bronze
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments. -
Bronze
Barracuda Networks Inc. is a provider of security and storage solutions. Products span three markets: content security; networking and application delivery; and data storage, protection, and disaster recovery.
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Best Password Management/IAM Vendor
LastPass and Kaseya (maker of the Passly identity and access management solution and MyGlue password management tool) have occupied the top two slots in this category all three years of its existence. The competition for third place has been tougher, and this year Keeper Security and CyberQP (formerly Quickpass) each won a bronze medal for the first time.-
Gold
LastPass is a freemium password manager that stores encrypted passwords online.
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SilverKaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com
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Bronze
CyberQP (formally QuickPass) provides privileged access management for MSPs, including protecting customer admin accounts and securing identities of their customers.
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Best Security Awareness Training Vendor
Like password management/IAM, this category is three years old, has featured the same two gold and silver medalists all three times, and has never seen the same company win the bronze medal twice. Sure enough, Barracuda Networks is a first-time bronze finisher.-
Gold
KnowBe4 is an integrated security awareness training and simulated phishing platform.
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Silver
Webroot, an OpenText company, harnesses the cloud and artificial intelligence to provide comprehensive cyber resilience solutions for businesses, individuals, and managed service providers.
Cyber resilience means being able to stay up and running, no matter what the internet throws at you or your clients. But as cybercriminals focus on stealing data and causing disruption, small and medium-sized businesses—who often have weaker defenses and not enough resources to resolve cyber issues—have become prime targets. With advanced threats like ransomware, polymorphic malware, and malicious scripts, traditional blocking solutions are no longer enough.
That’s why Webroot provides next-generation, cloud-based endpoint protection, network protection, and security awareness training solutions purpose built to help managed service providers strengthen their clients’ resilience against cyberattacks.
For more information, visit webroot.com/MSPPartners.
To learn more about Webroot’s layered cybersecurity solutions or the Webroot Partner Edge Program,
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Bronze
Barracuda Networks Inc. is a provider of security and storage solutions. Products span three markets: content security; networking and application delivery; and data storage, protection, and disaster recovery.
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Best Endpoint Security Vendor
The voting for endpoint security was exceptionally close in both 2022 and 2021. It was so tight this year as well that we wound up with a three-way tie for third.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
Sophos delivers superior cybersecurity outcomes by providing cybersecurity as a service to protect companies of all sizes from the most advanced cyberthreats. Their cybersecurity products and services include managed detection and response (MDR), firewall, email, endpoint (XDR), and cloud native security protection. Sophos products and services defend against ransomware, phishing, malware, and more. Get a personal walk-through of the Sophos MSP platform and program today »
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Bronze
Barracuda Networks Inc. is a provider of security and storage solutions. Products span three markets: content security; networking and application delivery; and data storage, protection, and disaster recovery.
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Bronze
Bitdefender delivers security technology in more than 100 countries through a cutting-edge network of value-added alliances, distributors, and reseller partners. Since 2001, Bitdefender has consistently produced market-leading technologies for businesses and consumers and is one of the top security providers in virtualization and cloud technologies. Bitdefender has matched its award-winning technologies with sales alliances and partnerships and has strengthened its global market position through strategic alliances with some of the world’s leading virtualization and cloud technology providers.
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Bronze
Fortinet Inc. provides network security appliances and unified threat management (UTM) solutions.
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Best Network Security Vendor
Another closely fought category. In the end, Cisco Meraki (last year’s silver medalist) ascended to gold and SonicWall (which was exiled from the medal stand last year for the first time since 2014) won silver, finishing just ahead of dual bronze winners Fortinet and WatchGuard.-
Gold
Cisco Meraki is involved in enterprise networking, such as cloud controlled WiFi, routing, and security.
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Silver
SonicWall provides network, content, Web, and email security, as well as secure remote access and BC solutions.
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Bronze
Fortinet Inc. provides network security appliances and unified threat management (UTM) solutions.
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Bronze
WatchGuard® Technologies is a global leader in network security and intelligence, advanced endpoint protection, multifactor authentication (MFA), and secure Wi- Fi.
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Best Email Security Vendor
Remember when Microsoft had a terrible reputation for security? These days, it’s your top choice for both endpoint and email security. Barracuda, a five-time straight gold medalist until 2022, won silver for the second year in a row, narrowly behind Microsoft and narrowly ahead of joint bronze medalists Mailprotector and Proofpoint.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
Barracuda Networks Inc. is a provider of security and storage solutions. Products span three markets: content security; networking and application delivery; and data storage, protection, and disaster recovery.
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Bronze
Founded in 2000, Mailprotector® is a SaaS-based B2B email security platform delivered exclusively through the channel. Mailprotector offers complete email security, including encrypted email and file transfer, anti-spam, anti-phishing, email continuity, email archiving and business-class hosted email. Their products employ patented, HIPAA-compliant and 100% platform-agnostic technology supported by a beloved US-based Partner Success team.
With their signature “Partner Centered Thinking” philosophy, Mailprotector has greatly simplified the management of email security for MSPs. Email encryption, filtering, archiving, hosting, continuity, and compliance are all managed from a single, MSP-branded console. The products are fundamentally designed to keep end-users safe without sacrificing ease of use. In fact, MSPs often comment that Mailprotector provides the most hassle-free experience in their entire stack.
Mailprotector is the creator of the patented and award-winning email encryption tool, Bracket®, as well as Radar™, a popular free tool for generating a comprehensive email security report.
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Bronze
Proofpoint is a leading next-generation cybersecurity company that protects the way people work today. Proofpoint provides comprehensive cloud-based cyber security solutions that protect organizations from advanced threats and attacks that target email, mobile apps, and social media.
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Distributor Awards
Kudos to Ingram Micro for winning six silver medals and two golds in the distributor category this year. Bigger kudos still to Pax8 for collecting six of the nine gold medals we awarded. TD SYNNEX can take solace in claiming a gold medal itself, for financing, and winning something in every other voting category.-
Best Hardware/Software Catalog
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Gold
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Silver
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Bronze
D&H Distributing Co. Inc. is a technology distributor of IT and electronics offering end-to-end solutions for today's reseller and retailer and the clients they serve across the SMB and consumer markets.
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Best RMA Offerings
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Gold
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Gold
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Silver
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Gold
D&H Distributing Co. Inc. is a technology distributor of IT and electronics offering end-to-end solutions for today's reseller and retailer and the clients they serve across the SMB and consumer markets.
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Best Financing Options
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Gold
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Silver
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Bronze
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Best Training Programs
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Gold
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Silver
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Bronze
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Best Sales Support
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Gold
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Silver
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Bronze
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Best Cloud/MSP Service Offerings
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Gold
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Silver
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Bronze
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Best Internet of Things Offerings
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Gold
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Silver
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Bronze
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Best Value-Added Specialized Distributor
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Gold
Pax8 is a cloud commerce marketplace focused on the delivery of cloud-based solutions to a global network of channel partners and their customers.
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Silver
Ingram Micro Inc. is a distributor with a comprehensive IT products and services portfolio, offering partners such benefits as marketing, technical, and financial support.
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Bronze
TD SYNNEX (created through the merger of Tech Data and SYNNEX) is an IT distributor and solutions aggregator for the IT ecosystem.
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Hardware Awards
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Best Server Hardware
Dell Technologies, which has grabbed the gold in this category every year since 2013, somehow expanded its lead even further, receiving a dominant 53% of the vote. Somewhat more interesting is that HPE, which just squeaked past Lenovo in 2022, took the silver medal by a comfortable distance in this year’s vote.-
Gold
Dell Technologies is the leader in digital transformation that drives business success. Includes brands such as Dell, Dell EMC, VMware, RSA, Virtustream, Pivotal, SecureWorks, etc.
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Silver
Technology innovation that fosters business transformation.
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Bronze
Lenovo is a computing manufacturer of business and consumer PCs, servers, workstations, and mobile devices.
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Best Desktop Hardware
Dell widened its lead in the desktop category too this year. HP, which tied for third place with ASUS last year, got bronze status all to itself in 2023.-
Gold
Dell Inc. is a manufacturer of PCs, servers, laptops, Ultrabooks, tablets, monitors, and other computer accessories.
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Silver
Lenovo is a computing manufacturer of business and consumer PCs, servers, workstations, and mobile devices.
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Bronze
HP helps SMB solution providers thrive in a competitive market by providing relevant and impactful compensation programs, demand-generation initiatives, and sales enablement resources. When added to the broadest IT portfolio in the industry, it's the most compelling growth opportunity for the partner community.
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Best Laptop/2-in-1
This year’s first and second place results in the laptop/2-in-1 category are nearly identical to 2022. The big change is that HP, which finished just behind joint bronze winners ASUS and Microsoft last year, finished just ahead of them this year.-
Gold
Lenovo is a computing manufacturer of business and consumer PCs, servers, workstations, and mobile devices.
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Silver
Dell Inc. is a manufacturer of PCs, servers, laptops, Ultrabooks, tablets, monitors, and other computer accessories.
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Bronze
Hewlett-Packard Co. provides IT support in a wide range of services, including printing, personal computing, software, services, and IT infrastructure.
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Best Converged/Hyper-Converged Infrastructure Solution
This is Microsoft’s third consecutive gold medal in this category, after having never won a medal at all, and its lead in the balloting has widened for the second consecutive time. Cisco, which was narrowly denied the bronze medal in 2022, narrowly won it this time around.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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SilverWith data center locations in the U.S., Europe, Brazil, Singapore, and Japan, Amazon Web Services LLC (AWS) provides an infrastructure platform in the cloud.
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Bronze
Cisco Systems Inc. is a provider of IP-based networking and other products related to the communications and IT industry.
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Best Monitor
The competition tends to be intense in this category, and 2023 was no exception. Last year, Samsung came just shy of beating Dell for gold status. This year, it edged past Dell to win top honors in monitors for the first time since 2017. ViewSonic, it’s worth noting, only received slightly fewer votes than this year’s gold and silver medalists.-
Gold
Samsung business division offers virtualization, printing, displays, notebook and tablet PCs, and digital signage.
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Silver
Dell Technologies is the leader in digital transformation that drives business success. Includes brands such as Dell, Dell EMC, VMware, RSA, Virtustream, Pivotal, SecureWorks, etc.
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Bronze
ViewSonic is a global manufacturer of computing, consumer electronics, and communications solutions.
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Best UPS and Power Conditioning Vendor
Schneider Electric’s APC unit takes home the gold medal pretty much every year. The only real question is the order in which CyberPower and Eaton will finish. This year, for the second straight time, CyberPower won silver and Eaton (together with its Tripp Lite business) won bronze.-
Gold
APC by Schneider Electric is a manufacturer of uninterruptible power supplies, electronics peripherals, and data center products.
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Silver
CyberPower Systems is the No. 2 UPS and surge product manufacturer by both units sold and dollar share in the retail channel. CyberPower offers a complete line of emergency battery backup systems for computer systems, electronics, and telecommunication equipment.
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Bronze
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society.
Interested in learning more about the benefits of partnering with Eaton? Read here.
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Additional Awards
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Best Unified Communications/VoIP Vendor
Last year, for mysterious reasons, you denied any UC/VoIP medals whatsoever to Cisco, which had always been your top choice in this category before. This year, just as mysteriously, you’re back on historical track, with Cisco winning gold ahead of Microsoft and RingCentral.-
Gold
Cisco Systems Inc. is a provider of IP-based networking and other products related to the communications and IT industry.
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Silver
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Bronze
RingCentral delivers cloud business communications solutions.
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Best Networking Vendor
We list Cisco and Cisco Meraki together on our ballot, just like HPE and its Aruba unit, to avoid confusion about exactly which company readers had in mind when they cast their vote. The two (or is it four?) companies, which tied for silver last year, have put some distance between each other this year, leaving second place open for Ubiquiti.-
Gold
Cisco Meraki is involved in enterprise networking, such as cloud controlled WiFi, routing, and security.
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Silver
Ubiquiti Networks is an American technology company that manufactures wireless data communication products for enterprise and wireless broadband providers with a primary focus on under-served and emerging markets.
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Bronze
Aruba Networks is subsidiary of Hewlett Packard Enterprise building wired, wireless, and security networking solutions.
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Best Vendor Partner Program
Not sure what to make of this, but the Dell Expert Network—a program only open to channel pros who aren’t in the Dell Technologies Partner Program—was your favorite partner program in this year’s voting. Long-time favorite Microsoft claimed its second straight silver medal, and HP returned to the medal stand for the first time since 2014.-
Gold
Dell Technologies is the leader in digital transformation that drives business success. Includes brands such as Dell, Dell EMC, VMware, RSA, Virtustream, Pivotal, SecureWorks, etc.
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Silver
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Bronze
Hewlett-Packard Co. provides IT support in a wide range of services, including printing, personal computing, software, services, and IT infrastructure.
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Best IT Community
CompTIA and The ASCII Group have been swapping first and second place in this category every year since 2019. Sure enough, they did it again in 2023, with CompTIA reclaiming the gold slot it ceded to ASCII in 2022.-
Gold
About CompTIA
CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through collaboration, education, certifications, advocacy and market research, CompTIA advances the industries and careers that rely on tech. We are the connected global community of informed advocates, championing modern technology (and the people who advance it) one day, one deployment, one discovery at a time.In an era when every individual is tech engaged and every organization is tech enabled, CompTIA is the leading destination for both. As an association dedicated to innovation, CompTIA unifies learning and opportunity in a welcoming, forward-thinking place. We are the connected global community of informed advocates, championing modern technology (and the people who advance it) one day, one deployment, one discovery at a time. CompTIA is tech forward. Visit connect.CompTIA.org.
Become a CompTIA Member
ChannelPro subscribers can access discounts on membership fees thanks to our partnership with CompTIA. Sign-up here and use promo code SPV580883.
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Silver
The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The Group has members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of leading and major technology vendors that complement the ASCII community and support the mission of helping MSPs to grow their businesses. For more information, please visit www.ascii.com. 
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Bronze
IT Nation Evolve peer groups by ConnectWise is a worldwide network of IT solution provider executives formed to collaborate and share business best practices.
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Best Sales/Marketing/Automation Vendor
Every result here is the same as last year, except that Kaseya, which has never won a medal in this category, vaulted its way into a tie with big-time marketing automation vendor HubSpot.-
Gold
Salesforce.com provides social and mobile cloud technologies, including its flagship sales and CRM applications.
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Silver
HubSpot is an American developer and marketer of software products for inbound marketing, sales, and customer service.
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SilverKaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com
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Bronze
Zomentum is a sales acceleration platform built exclusively for IT partners that combines pipeline management, proposal and quote builder, sales automation, and reporting and analytics to enable frictionless MSP selling.
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Storage Awards
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Best Backup and Disaster Recovery Vendor
Wow! You folks like so many BDR vendors that you made us forge five medals this year instead of three. Kaseya, which now offers BDR solutions from both Datto and Unitrends, tied in the top spot with Veeam, Acronis won silver for the second consecutive year, and Barracuda Networks and Carbonite (part of the OpenText Cybersecurity family) shared bronze honors.-
GoldKaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com
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Gold
Veeam offers solutions for virtual infrastructure management and data protection.
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SilverAcronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments.
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Bronze
Barracuda Networks Inc. is a provider of security and storage solutions. Products span three markets: content security; networking and application delivery; and data storage, protection, and disaster recovery.
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Bronze
Carbonite is a leading, single-source provider for comprehensive data protection for all the different types of data and systems in today’s IT environments. Carbonite’s complete Data Protection Platform includes advanced solutions for ensuring the integrity, survivability and accessibility of data for businesses of all sizes and in any industry.
Business data is subject to numerous threats. When adverse events put data at risk, Carbonite provides the tools to bounce back with as little disruption as possible. We refer to this as cyber resilience – and it’s critical for today’s data-dependent businesses. With a complete stack of data protection solutions from Carbonite, businesses can implement a recovery-first approach to cyber resiliency, determining first the urgency of the data or system, and then deploying the kind of protection that will deliver the recovery objectives for that system. This means real-time replication and mirroring for critical servers and applications, periodic snapshots for disaster recovery and point-in-time retention for historical data.
Carbonite helps ensure higher levels of uptime by protecting business data from adverse events like ransomware, data loss and catastrophic outages. We also support compliance for businesses in regulated industries.
Highly flexible plans and capex-friendly pricing solve the challenge of having to choose between niche solutions for the sake of one high-priority system. With Carbonite, you get the level of protection you need for all your systems without sacrificing security or overpaying for performance.
Learn More
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Best Cloud and Disaster Recovery Vendor
Datto has placed first in cloud BDR every year since 2017. Technically they did again, only this time under the auspices of their new corporate parent Kaseya (which, it should be noted, offers cloud backup through its Spanning and Unitrends units as well). Acronis and Veeam swapped places this year but remain two of your top three favorites.-
GoldKaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com
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SilverAcronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. Acronis solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. Acronis offers the most comprehensive security solution on the market for MSPs with its unique ability to meet the needs of diverse and distributed IT environments.
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Bronze
Veeam offers solutions for virtual infrastructure management and data protection.
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Best Storage Hardware
There’s good news in this year’s storage hardware vote for Dell Technologies, which climbed from silver to gold, for Synology, which climbed from bronze to silver, and for Western Digital, which has never medaled in this category before.-
Gold
Dell Technologies is the leader in digital transformation that drives business success. Includes brands such as Dell, Dell EMC, VMware, RSA, Virtustream, Pivotal, SecureWorks, etc.
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Silver
Synology Inc. provides NAS servers for the home and SMB. The company specializes in both hardware and software for network attached storage devices.
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Bronze
Western Digital is a provider of external storage and connected home solutions.
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Best File Share and Sync Vendor
Microsoft, maker of OneDrive, and Dropbox are once again your first and second choice in this category. Datto, which has often bagged the bronze medal in years past, did so again in 2023 via its new owner Kaseya. Axcient, on the other hand, hasn’t medaled in this category since its 2017 merger with eFolder.-
Gold
Microsoft Corp. is a provider of software, services, and solutions that enable SMBs to grow by leveraging powerful, affordable technologies such as cloud computing.
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Silver
Dropbox is a cloud storage and file sharing provider.
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Bronze
Axcient provides data backup, business continuity, and disaster recovery solutions for SMBs.
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BronzeKaseya’s IT Complete platform is the world’s first and only purpose-built platform designed to directly address the challenges of do-it-all, multi—function, IT professionals. One vendor with everything you need, woven together to save you time, smart enough to help you get more done, and in a way you can afford. Learn more at itcomplete.com
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2023 Readers Choice Awards
How the Voting Worked
Winners of the ChannelPro Readers’ Choice Awards were selected by readers of our magazine and visitors to our website. A total of 727 votes were collected between April 3 and May 26, 2023. Readers were free to cast votes in as many or as few of the 45 categories as they wished. In each category, they could either select a name from a list we provided or write in a name of their own. Voters were permitted to submit multiple ballots, though few did.