Topic: VoIP/Unified Communications - Page 8

Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window.

Changes to the company’s offerings include its first mobile app, first browser-based desktop app, first SMS messaging tool, and first custom-designed desk phone, as well as all-new Office 365 integration, new pricing plans, and heavier volume discounts.

More than 6,000 agents, MSPs, VARs, consultants, integrators, service providers gather for three days of education and networking in Las Vegas.

The two-day event is geared to help MSPs grow their business, help their customers transition to the cloud, and increase monthly recurring revenue opportunities.

The new Intermedia Unite Envision is designed to incorporate calling and meeting data into insightful visualizations that enable administrators and partners to continually optimize system performance.

A 28-year industry veteran, Peter Hurley (pictured) will oversee the distributor’s strategic campaign to help traditional packaged hardware and software resellers offer end-to-end digital signage, unified communication, and audio-visual solutions.

Goldie, who was formerly vice president of channel for IT Glue, will be responsible for the VoIP vendor’s channel sales strategy and execution.

Available for as little as $149 a year, the new add-on for the networking vendor’s ZyWALL VPN firewalls (pictured) lets users run voice and video traffic across the same internet connections they use for everything else without compromising performance.

The interactive call quality analytics are designed to help MSPs proactively monitor and manage voice customers with greater ease and efficiency, says Zane Conkle (pictured).

The two-day educational and networking event touched on hot topics like the Internet of Things and and included business continuity lessons learned from Hurricane Harvey.