Topic: VoIP/Unified Communications - Page 24

Unveils intelligent bots and team collaboration integrated with Contact Center to revolutionize customer experiences

New Q4 data from Synergy Research Group shows that UCaaS market growth continues unabated. For the fourth consecutive quarter, more than 300,000 subscriber seats were added to the global installed base, which is now growing by 29% per year. Mitel and RingCentral remain locked in a battle for market leadership. RingCentral has marginally more seats, but in Q4 Mitel growth was stronger. The two combined accounted for well over half of all seat growth in the quarter.

Subscription Service Helps Businesses Avoid Unwanted & Malicious Calls

VOSS Solutions, the leading multi-vendor unified communications (UC) management company, and BroadSource, leader in BroadSoft systems integration and software product development, announced a global partnership to develop a range of best-in-class automation solutions for Cisco’s BroadSoft platforms (BroadWorks and BroadCloud).

Award-winning UCaaS Platform Bundles Cloud PBX, UC and Virtual Contact Center with Broadvoice’s Connectivity, Continuity, Unmatched Customer Experience and Flexible Pricing Models

Native integration brings RingCentral’s enterprise-grade calling and video capabilities to Hangouts Chat

The deal gives the distributor’s reseller partners access to Intermedia’s cloud-based, subscription-priced Unite unified communications platform, as well as cloud PBX and SIP trunking services.

Called the Integrated Voice Intelligence Engine, or Ivie, the new offering automatically sends alerts and initiates continuity plans during service outages, and will soon help MSPs identify and diagnose call quality issues as well.

Ericsson is launching the IoT Accelerator Marketplace to help address the need for collaboration within the digital ecosystem community and benefit developers and service providers alike.

For service providers, it is a catalog to find IoT apps from the global ecosystem to offer enterprise customers and provides shorter time to market for new offerings to their enterprise customers.

Collabrance, a U.S. based†Master MSP, announced that IT customers can now take advantage of an expanded IT portfolio featuring advanced digital transformation solutions from MetTel, a leading global communications solutions provider, and partner.