Topic: Software - Page 28

The new addition to the vendor’s Unbox managed infrastructure-as-a-service platform emails MSPs or an MSP’s ticketing system when services need attention.

Built around a completely new three-panel design, the revamped GUI seeks to boost technician productivity by providing more customization options and allowing MSPs to align their ticketing process more closely with service level agreement commitments.

Due to reach market this quarter, the new release will integrate with Kaseya’s RMM solution to let IT infrastructure managers address technical issues and perform maintenance tasks through a single interface.

The new enhancements aim to simplify the selling and management of VIPRE solutions for channel partners.

The fledgling RMM and network monitoring vendor, which recruited its first 1,000 MSPs in just over 18 months, has hired a new chief revenue officer and begun staffing up its sales and marketing organization in a bid to add more partners at an even faster clip.

The new capabilities, which allow MSPs to evaluate an SMB’s password policies, patch management, and anti-virus software, are an early manifestation of Avast’s ongoing effort to differentiate itself as a leader in both security and network management.

Continuing its 2017 tour, ASCII Group hosted IT solution providers and vendors for two days of networking, education, and training.

The latest release features tighter integration with the company’s PSA platform as well as new network discovery and network device policy-setting tools.

Available for Android and iOS devices, the new app gives field techs instant access to information they need to service customers straight from their smartphones and tablets.

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