Topic: Software - Page 26

New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.

Provided at no cost, the new functionality enables MSPs to patch over 100 third-party applications widely used by SMBs centrally and automatically.

The former Autotask CEO sees upside in the blockbuster deal for the two companies involved and the MSPs they do business with, but wonders how long their commitment to openness and integration with third parties will last.

In meetings with ChannelPro at last week’s Empower MSP conference in Orlando, company executives including Dave Sobel (pictured) described plans to switch from device-centric to user-centric management, equip its RMM systems to make technicians more efficient, and roll out new security solutions.

Datto took home the coveted ASCII Cup at the conclusion of the two-day event, and the last leg of the 2017 tour, held in our nation’s capital.

At Empower MSP Orlando, a two-day user conference, company executives detailed a product direction that includes a unified platform and a shift from device-centric to user-centric monitoring and management of cloud services.

According to Datto executive Rob Rae (pictured) in an exclusive interview, the newly combined company will offer everything from RMM and PSA software to solutions for BDR, file sync and share, networking, power management, and beyond.

MSPs who use itopia’s Google-based platform to host Windows workspaces can now import client and user data from ConnectWise Manage and export ticket and billing information back in return.

Arrow has been distributing the ConnectWise Manage PSA and ConnectWise Automate RMM solutions since June.

Formally unveiled at the vendor’s Elevate partner conference, the new features are designed to help MSPs reduce administrative overhead and make more informed decisions about where and how to allocate resources.