Topic: Managed Services - Page 51

ChannelPro editors select Paco Lebron, CEO of ProdigyTeks, as the winner of the yearly honor for MSPs and VARs who have shared especially powerful peer-to-peer business advice.

Ride ’em, channel pros! It’s time to join Matt, Rich, and guest host Neil Medwed, of big-time managed services provider Meriplex, as they roundup the lowdown on Datto’s latest network products, Craig Fulton’s departure from ConnectWise, managing Azure environments, and closing the IT skills gap.

Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.

TeamLogic IT North Palm Beach aims to integrate the best talent for its customers—and that includes (shock!) bringing in local competitors.

If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby.

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.

A written process will fill your team’s bucket of knowledge like a waterfall.

Managing technicians requires a balancing act of recognition, reward, engagement, and flexibility—all while driving productivity to service customers.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.