Topic: Artificial Intelligence (AI) - Page 29

Erick and Rich discuss why ConnectWise’s new ChatGPT-based automation technology is important, the right and wrong ways to think about MSP valuations, and a 6-year-old who ordered $1,000 of food on Grubhub from his dad’s phone.

Introduced just 72 days after ChatGPT’s debut, a new integration between the OpenAI technology on one side and both ConnectWise Automate and ConnectWise RMM on the other aims to help technicians automate ticket resolution processes faster.

If you like donuts as much as WE like donuts, you’ll understand why we’re always willing to make a quantum leap for one when they’re nearby.

Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

Redstor’s 100% cloud-based, AI-equipped BDR platform is designed to make protecting on-premises and online data simpler.

Pia and Dark Cubed outline market expansion and product roadmaps for 2023.

The Australian startup aims to improve service desk operational efficiency through AI-based process optimization.