Topic: Artificial Intelligence (AI) - Page 28

Automating customer service inquiries, providing virtual tech support, and handling repetitive tasks are just some of the ways MSPs can utilize ChatGPT.

To keep the IT security stack as fluid as a river, MSPs must become more visionary in their security practice and move more deeply into clients’ processes.

AI-powered help desks reduce ticket resolution times and provide insights into customer behavior and preferences, enabling MSPs to drive efficiencies and win more business.

Nero Consulting invested early in solutions that leverage artificial intelligence and machine learning to proactively prevent cyber attacks.

Hybrid work models and industry consolidation will continue to drive cloud and multicloud adoption, making automation and security even more important for MSPs.

Consider these three ways AI-based tools and technologies can help a service provider gain visibility and maintain the end-user experience.

Microsoft announced new designations for ISVs and training services, easier ways to discover diverse-led and social good partner businesses, and emphasized its AI roadmap.

Oh, Florida Man. Will you ever cease to amuse us with your zany antics? Actually, we know two Florida men who you’re wise to take seriously. One is Matt Rose, co-founder and director of technology services at Tech Rage IT, who joins Matt and Rich this week to talk about ConnectWise’s AI-based automated scripting tool, Kaseya’s forecast for the year ahead, and why cyber liability just might be your new best friend.

The ChatGPT-based automated scripting tool it unveiled last week is the leading edge of a broader initiative aimed at helping MSPs get more done faster with help from artificial intelligence.

Erick and Rich discuss why ConnectWise’s new ChatGPT-based automation technology is important, the right and wrong ways to think about MSP valuations, and a 6-year-old who ordered $1,000 of food on Grubhub from his dad’s phone.