Archive for Rich Freeman - Page 45

Don’t settle for the small fries, people. Real entrepreneurs, like this week’s guest host, Sitima Fowler of Iconic IT, put in the work to enjoy a large fries lifestyle. You’ll hear all about it on this week’s show, too, along with what she, Matt, and Rich have to say about Ingram Micro’s cloud revenue management tool, Pulseway’s automated self-serve client portal, best practices for social media marketing, and building profitable cloud service bundles.

Want to find great new IT employees even though they’re scarce? Rethink the kind of experience you look for and the kind of office environment you provide.

First shipped overseas earlier this year, the stripped-down PSA solution focuses on a cloud service provider’s most important and time-consuming tasks: quoting, provisioning, billing, and reconciling as-a-service income against expenses.

Called Cloud Services Basic, the new $500 GB, $20 a month plan is designed to provide an affordable way to protect endpoints an SMB doesn’t need to recover immediately after an outage or ransomware attack.

The new tool draws on a workflow automation engine to help end users resolve support issues without assistance from a technician, saving them time while raising an MSP’s productivity.

Want to customize the security vendor’s MSP partner program to your needs? Try them.

The company’s MSP software division also rolled out expanded integration with Intronis Backup, enhanced patch management capabilities, and a first-ever integration with ticketing software from ServiceNow.

The new functionality “reads” incoming tickets and then automatically handles mundane tasks like password resets and onboarding new users. It’s also representative of how Atera plans to invest the $102 million of investment capital it’s raised in the last year.

Your regular hosts are joined this week by marketing-savvy MSP Ed Correia, of Sagacent Technologies, marketing-savvy consultant (and ID Agent founder) Kevin Lancaster, of The Venture Mentor, and marketing expert (and former Kaseya exec) Matt Solomon, of Channel Halo. So you know you’re going to get some rock-solid marketing advice.

Called X-OD, the system is designed to help channel pros meet rising demand for subscription-priced security and infrastructure solutions without spending upfront on products their customers will pay for gradually over time.