ConnectWise, business management partner for IT service providers, has launched the ConnectWise 2011.2 release. The update includes additional features for inventory and SLA management, new usability when integrating third-party products into ConnectWise, among other advances.
Highlights of the new release include:
- Update for service and dispatch portals – The addition of fields for service subtype and item to be service allows for more accurate descriptions of client jobs.
- Support for Windows Internet Explorer 9 – There are also additional mobile features for iPhone and Android users.
- New syncing capabilities – Alerts and service tickets created in the Kaseya service center will automatically sync with Connectwise, as well as Zenith Infotech RMM (requires ConnectWise MSP add-on).
- More precise SLA tracking – SLA times are calculated from the start time of the service ticket and continue if a closed ticket is reopened. ConnectWise now provides notification for partners that have SLA-related workflow rules in place. The notifications state the percentage of time left until an SLA target is missed.
- Inventory management upgrades – Additions include the ability to tag and reserve inventory items to fulfill a specific order, and updating the system’s stock on hand. A new dashboard displays all products and their various statuses. Partial quantities can also be canceled in one step.
For a full list of updates and features, check out the ConnectWise page here.
