SMALL TO MIDSIZED BUSINESSES (SMBs) face complex challenges in the world of tech, from safeguarding against cyber threats to managing sprawling IT infrastructures. As these tasks become increasingly demanding, MSPs’ expertise becomes not just beneficial but essential for SMBs to focus on growth without the burden of IT-related concerns.
This year, ChannelPro has compiled a list of 20 exceptional MSPs that deserve recognition. These industry leaders were selected based on input from the ChannelPro Advisory Group, taking into consideration their exceptional service offerings, dedication to customer satisfaction, and ability to adapt to evolving environments.
Each featured MSP brings remarkable capabilities to the table, ensuring that that their clients’ needs are met perfectly. From cutting-edge cybersecurity solutions to comprehensive cloud management and beyond, these MSPs are equipped to propel businesses into a future where challenges are merely opportunities in disguise.
Read on to learn more about our top choices:
Neal Juern founded Juern Technology as a one-man IT shop in Texas. It has since evolved into 7Tech, a prominent MSSP and IT company, boasting a dedicated team of over 30 professionals serving businesses across the United States.
TOP EXECUTIVE: Neal Juern, CEO
FOUNDED: 2012
HEADQUARTERS: San Antonio, TX
WEBSITE: 7tech.com
“There is a lot behind our new name, but it all starts with our seven core values. Our management team, which has seven members, worked hard to define how we can serve our clients better and that was the genesis for the new name. Another interesting fact: Businesses with under $50 million in annual revenue should be spending about 7% of their revenue on the maintenance and acquisition of technology solutions.”
ACP Technologies thrives by immersing itself in client industries to deeply understand unique business needs, crafting custom IT solutions through a meticulous eight-step process. From initial needs assessment to securing networks and proactive support, ACP ensures each strategy is not only implemented but also continuously optimized.
TOP EXECUTIVE: Benjamin Pearce, President Geek
FOUNDED: 1997
HEADQUARTERS: West Seneca, NY
WEBSITE: acp.us.com
“Besides knowing your business intimately, we [bring] expertise learned from other business types to your industry. Technology is changing at an exponential rate where it is impossible for the business owner to keep up. You can take advantage of our technical innovations, continuous improvements, leverage time savings, cost efficiencies, and predictable operational expense from an IT support model that puts us in a true business partnership.”
Since 2006, Olivia Trivisani Bowker has spearheaded transformative IT initiatives at the Department of Homeland Security, masterfully blending corporate growth with exceptional customer satisfaction. Drawing on her comprehensive expertise in business development and corporate management, she founded Amivero — a company embodying “friendly truth,” crafted as a legacy she’d be proud to pass on to her son.
TOP EXECUTIVE: Olivia Trivisani Bowker, founder and CEO
FOUNDED: 2018
HEADQUARTERS: Reston, VA
WEBSITE: amivero.com
“The successful retention of clients starts with the initial contact by business development and continues throughout the lifetime of the relationship, which is carried on through service delivery. Focusing on customer service when setting fulfilling expectations while offering true business value is key to maintaining and growing a client base.”
Blanco IT prides itself on its passion for customer service. Not only does it boast technical knowledge, but it strives to provide amazing customer service with every interaction.
TOP EXECUTIVE: Esteban D. Blanco, Chief Geek Officer
FOUNDED: 2014
HEADQUARTERS: Arlington, TX
WEBSITE: blancoit.com
“Our industry, in general, lacks empathy and customer service. Having the knowledge that the person on the other side of the line is not technical means that you have to be patient and kind to them when they don’t understand the technical language we speak. We love our customers and they love us!”
ByteWize’s highly successful approach to managed IT emphasizes personalization and customer satisfaction, achieving an impressive 99.5% client retention rate over 16 years. Based in Arizona — but designed for optimal work/life balance as Founder Lori Hardtke lives in Maui — the company thrives on a no long-term contract policy and live phone support. That ensures prompt, efficient, and consistent service.
TOP EXECUTIVE: Lori Hardtke, founder and president
FOUNDED: 2003
HEADQUARTERS: Scottsdale, AZ
WEBSITE: bytewize.net
“Rather than pursuing a seven-figure MSP, I have chosen to focus on maintaining a healthy profit margin and building strong, long-lasting relationships with our clients. This strategy has enabled us to provide a level of care and responsiveness that many larger MSPs struggle to match.”
Chicago Microsystems boasts a uniquely friendly IT team dedicated to nurturing clients’ business growth with customized, integrated services. In 2023, the company celebrated a major milestone, surpassing $2 million in revenue, a testament to its success and client trust. (Read more about Chang here).
TOP EXECUTIVE: Jeffrey Chang, president
FOUNDED: 1988
HEADQUARTERS: Libertyville, IL
WEBSITE: chimicro.com
“At the end of the day, I’m not afraid of the competition. There’s plenty of business out there and you realize that you can definitely make a good living while still making friends.”
Continuous Networks describes itself as a technology company that protects clients’ bottom line by stopping the “IT Money Suck.” The firm helps clients by terminating lurking vulnerabilities, eliminating glitches and unseen inefficiencies, and stopping excess spending.
TOP EXECUTIVES: Co-founders Jason Silverglate, CEO, and Ross Brouse, president
FOUNDED: 1997
HEADQUARTERS: East Rutherford, NJ
WEBSITE: continuous.net
“At Continuous, we’re dedicated to providing IT services that are as indispensable and enjoyable as your favorite taco. We’re here to ensure that your technology solutions are not just a part of your business operations but a cornerstone of your success.”
Throughout his career, Jon Wright has used cutting-edge technology to improve improve profitability and drive innovation for the companies he ran. Under his leadership, Core Managed has excelled in business development, systems design, and team growth, consistently delivering superior results for its clients.
TOP EXECUTIVE: Jon Wright, CEO
FOUNDED: 2011
HEADQUARTERS: Greenwood, IN
WEBSITE: coremanaged.com
“We know how to leverage tech to create better business outcomes in each phase of your business. We are different! At Core Managed, we have a passion for technology as a profit center. We exist because we love using technology in business. This is not a hobby for us.”
Decision Digital is an award-winning IT firm specializing in managed services and ConnectWise consulting. It’s a creative group of problem-solvers driven by a passionate mission to teach clients to achieve more, using business technology to get real, trackable results. The company is widely recognized for CATAPULT, its consulting discipline of sharing the wisdom, processes, and automation that elevates other ConnectWise-powered tech companies.
TOP EXECUTIVE: Richard Harber, CEO and founder
FOUNDED: 1997
HEADQUARTERS: Atlanta
WEBSITE: decisiondigital.com
“We are deliberate in our differentiation. We believe that IT is driven by what we call ‘Compass.’ We approach every client opportunity with one simple question: how do we marry technology to your forward-looking business strategy. We are masters of our craft. We are a cloud-first modern networking firm with a deep commitment to the Microsoft stack. We also embrace our responsibility to share knowledge with others. We teach business process, workflow, and automation to other MSPS, enabling them to do more with less and realize results.”
While EMPIST initially was founded as an IT services company — formerly Digerati Group — John Kampas has spent the last 20-plus years growing it via expansion and acquisitions into a one-stop shop for all business technology needs. (Read more about Kampas here).
TOP EXECUTIVE: John Kampas, founder and CEO
FOUNDED: 2000
HEADQUARTERS: Chicago
WEBSITE: empist.com
“At EMPIST, our mission is to guide our clients’ growth. We offer customized IT services, cloud solutions, and full-stack agency support under one roof so our clients can remain efficient, focused, and protected.”
Envision Technology Advisors transforms businesses with a people-first approach to technology. Since its inception, the firm has delivered world-class IT consulting and digital transformation services, empowering clients to strengthen their operations and and enhance the lives of their employees and their customers.
TOP EXECUTIVE: Todd Knapp, CEO
FOUNDED: 1998
HEADQUARTERS: Pawtucket, RI
WEBSITE: envisionsuccess.net
“[Envision’s] diverse team of technical experts has been instrumental to our success thus far. With their help, we are working smarter and delivering more robust services to our member libraries.” — Envision client Stephen Sponh, executive director, Ocean State Libraries
At Fluid Designs, the most important thing is serving the client. Everything else is secondary. The company provides white-glove service at every turn. It seeks to minimize inconvenience to clients and eliminate friction every step of the way.
TOP EXECUTIVE: Stanley Louissaint, principal and founder
FOUNDED: 2001
HEADQUARTERS: Watchung, NJ
WEBSITE: fluiddesigns.com
“A phrase often said at our office is, ‘If you listen to your clients, you’ll know where your next meal will come from.’ Our clients are a wealth of information for us all when we can take a moment to sit back and fully digest the things they share with us. This has been one of the pivotal things that helped our business grow and succeed over the years.”
Founded by tech veteran and information security expert Jenn Diesi, Geek Girl Tech is dedicated to creating a more stable and secure world with equal access to opportunities. By providing top-tier IT and information security solutions, the mission-driven firm elevates technology standards and champions diversity by empowering women and other underrepresented groups in both tech and non-technical roles.
TOP EXECUTIVE: Jenn Diesi, founder and Chief Geek
FOUNDED: 2010
HEADQUARTERS: Alameda, CA
WEBSITE: geekgirltech.com
“We believe security is a human right, and that cybersecurity and technology should be used as tools for good and to protect people, their data, and their livelihoods. We also believe that business should be used as a force for good and that being a socially conscious business means doing everything we can to protect people and the planet.”
Haycor Computer Solutions stands out in the tech industry by providing enterprise-class IT services with a personal touch, ensuring system integrity and customer satisfaction at a cost-effective price, complete with a 100% money-back guarantee. This dedication has made Haycor the trusted partner of choice for businesses seeking reliable, professional IT solutions that are tailored to both their needs and budget.
TOP EXECUTIVE: Jason Wachtel, president
FOUNDED: 2006
HEADQUARTERS: Toronto, ON
WEBSITE: haycorsolutions.ca
“We take the responsibility of managing your critical systems and applications with innovative best-in-class tools and best practices. You’ll benefit from complete system integrity and reliability so you can focus on your passion: your business. Our commitment means we’ll treat your business like our own. You get a partner, not a ‘provider.'”
I.T. Solutions of South Florida is an award-winning MSP that Deana and Jason Pizzo founded out of their living room, driven by a passion for using technology to help others. The company excels in delivering expert IT support, advanced cybersecurity, and proactive solutions through knowledgeable engineers known for providing friendly and prompt technical support.
TOP EXECUTIVE: Deana Pizzo, co-founder and CEO
FOUNDED: 2004
HEADQUARTERS: Hypoluxo, FL
WEBSITE: itsolutions247.com
“Our mission is to keep your network safe from cybersecurity threats and help your business develop cost-effective solutions by implementing the proper technology to improve your bottom line. Along with providing superior service and utilizing cutting-edge technology, we strive to make positive contributions to our local community. ‘Above all, we serve wholeheartedly.'”
Co-founded by Teddy Cillis, John Antimisiaris and Gary Cioffi, the company evolved from a technology integration firm into a turnkey MSP. Today, Lincoln IT offers bespoke services ranging from infrastructure security to cloud computing, ensuring the smooth and consistent operation of its clients’ IT systems with proactive, ongoing support.
TOP EXECUTIVE: Theodore “Teddy” Cillis, CEO
FOUNDED: 1997
HEADQUARTERS: Hicksville, NY
WEBSITE: lincolnit.com
“Our process starts with you, and our understanding of your needs. We’ll ask questions such as, ‘What are your current challenges?’ and, ‘How can LincolnIT make a difference for you in managing your IT environment?’ We offer quality technology solutions that are architected to meet your business needs.”
Leading cloud solutions provider PointClick Technologies excels in prioritizing customer-centricity, meticulously understanding each client’s unique business needs. By putting the customer in the driver’s seat and valuing success beyond mere financial gains, PointClick ensures its services perfectly align with client goals.
TOP EXECUTIVE: Malik Khan, founder and CEO
FOUNDED: 2007
HEADQUARTERS: Raleigh, NC
WEBSITE: pointclick.net
“We specialize in equipping businesses to navigate the fast-paced tech landscape, ensuring they stay ahead with innovative, secure, and reliable cloud solutions. Our expert team delivers tailored services alongside comprehensive managed services to optimize operations, enhance security, and facilitate growth. We are more than just a provider; we are your partner in achieving success in the digital realm.”
RedNight Consulting adopts a cloud-first strategy in IT, offering customized, future-proof solutions to ensure that clients navigate smoothly to their next level of success. Unlike standard options, the company’s approach focuses on effective, easy-to-use managed IT that is tailored to each client’s unique needs.
TOP EXECUTIVE: Chris Ploessel, president
FOUNDED: 2015
HEADQUARTERS: Aliso Viejo, CA
WEBSITE: rednightconsulting.com
“Our expertise in business and IT means that RedNight Consulting can effectively navigate the best course of action. By our process of auditing, diagnosing, planning and executing cloud needs at every level, we can approach solutions anywhere from cloud adoption to consulting and migration support and beyond.”
Always stiving to deliver exceptional service and the best in technology innovations, Sooner Technology has evolved from small IT consulting firm to a talented IT team that provides comprehensive managed services. Sooner Technology partners with a range of industries, from government to education to healthcare and provides expertise in network and data security.
TOP EXECUTIVE: Jerry Hartman, owner
FOUNDED: 2010
HEADQUARTERS: Weatherford, OK
WEBSITE: soonertechnology.com
“Success has never been about the products we provide. It is about our team and our core values. The importance we place in our relationships with our clients yields responsive service from our team and positive feelings from our clients. As a company, we continue to look for ways to show our appreciation for the people who make up our team, which has created an atmosphere where employees desire to stay long term. A recipe doesn’t have to be complicated to work really well. This is our recipe for growth and success.”
Tekie Geek’s unique branding as “IT Superheroes of Cybersecurity” has given life to the “Geekvengers,” a fun and engaging way to demystify and market services often seen as dull or overly complex. It’s not just about providing a service; it’s offering a partnership where business owners can feel supported and confident in their IT infrastructure.
TOP EXECUTIVE: Mike Bloomfield, President Geek
FOUNDED: 2013
HEADQUARTERS: Staten Island, NY
WEBSITE: tekiegeek.com
“Evolving from a solo MSP to a formidable team of ‘Geekvengers’ is not only possible, but it’s also an incredible journey. This path requires unwavering faith, consistent hard work, and, most importantly, a profound trust in the incredible potential of people. Key to our growth at Tekie Geek has been the ability to find and nurture exceptional employees. But beyond the metrics of success and expansion, we’ve learned the vital importance of having fun along the way. Creating a culture where enjoyment, innovation, and teamwork are interwoven has been pivotal.”
Read full coverage in ChannelPro’s 2024 Special Report-Edition 2.
