LOGICnow, a provider of cloud-based IT service management solutions, has released MAX ServiceDesk Mobile application for iOS. The new application provides field service management capabilities, giving IT professionals full visibility into their customer support in real-time from their iOS supported device.
MAX ServiceDesk is a fully hosted support portal that enables IT professionals to deliver customer support service and boost productivity. The new app further enhances the functionality of the ServiceDesk portal by allowing users to stay connected with their customers on the go.
MAX ServiceDesk Mobile offers a full suite of features to help IT professionals:
- Schedule site visits with built-in calendar and GPS coordination, mileage, and time tracking
- Gain full visibility into engineer updates – from tickets to tasks
- Retrieve real-time customer data and records
- Deliver real-time, actionable insights to optimize service
- Complete client sign-off with digital capability
- Add detailed comments to tickets and view ticket history
“We are proud to announce that our ServiceDesk dashboard and features are now available on the iOS platform so users can continue to manage their client support needs while on-the-go,” says Damian Trzebunia, director of product marketing at LOGICnow. “ServiceDesk Mobile offers greater flexibility to allow our customers to view and manage their accounts and site visits, resolve customer issues quickly andefficiently, and deliver best-in-class customer support. And we’re pleased to announce that the Android version of the app will soon follow.”
The ServiceDesk Mobile App is now available from the iOS App†Store.
