ConnectWise released Phase 3 of its ConnectWise 2010 platform this week. The business system, designed specifically for IT service providers, was upgraded to include more sophisticated reporting and tracking options, including a Web portal for customers and scheduling/service management.
ConnectWise CEO Arnie Bellini says ConnectWise 2010 is about facilitating collaboration. “This release of ConnectWise 2010 offers a number of ways to make working together and working with customers easier and more rewarding,” he says.
The latest changes come, says Bellini, after users provided feedback to the developer. “Feedback to the initial release of ConnectWise 2010 in the first quarter was excellent, and these updates continue our development tradition of adding and refining features based on the real-world requirements of the IT Nation,” he says.
Some of the new and updated features in ConnectWise 2010 include:
- Enhanced sales and marketing campaign management, enabling SEO campaign analysis, with ROI and pay-per-click statistics
- New marketing API interface integrates a Web site with ConnectWise Marketing Manager for email campaign tracking and click-through responses
- New customer portal that enables views of quote and recommendation histories as well as order entries and inventory systems
- New reporting functionality that works with Microsoft SQL Reporting Services
- Easier notification and scheduling
- Updated QuoteWerks API Interface includes additional mapping features for more streamlined integration of products and sales opportunities
- Photos and images for more personalized service
